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Entry Level Linux Help Desk Jobs in Raleigh, NC (NOW HIRING)

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Job Summary : Duke University is seeking a Service Desk Analyst II to join their Office of ... Linux/UNIX. • Understanding of networking, VPN, email clients, calendaring tools, and web ...

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WingSwept

Systems Analyst

Garner, NC · On-site

... for Help Desk procedures Qualifications : Required : • Must determine to pursue and embody ... Linux/Unix based operating systems and system administration • Familiarity with SonicWALL and ...

WingSwept

Systems Analyst

Garner, NC · On-site

Develop and/or revise best practices and processes for Help Desk procedures Minimum requirements ... Familiarity with Linux/Unix based operating systems and system administration * Familiarity with ...

TEKsystems

ISP Support Technician

Raleigh, NC · On-site

$15 - $15.50/hr

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing ... Entry Level Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay ...

360 IT Professionals

Curam Business Analyst

Durham, NC · On-site

Apart from this, we also provide IT Staffing services that can help your organization to a great ... This individual must support required system go-live activities, including conversion, support desk ...

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Entry Level Linux Help Desk information

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How much do entry level linux help desk jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for entry level linux help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Linux Help Desk vs Entry Level Network Support Specialist?

AspectEntry Level Linux Help DeskEntry Level Network Support Specialist
CertificationsLinux+, CompTIA A+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, support tickets, remote troubleshootingNetwork troubleshooting, hardware setup, on-site/remote support
Industry UsageIT support, tech companies, hosting providersTelecommunications, enterprise networks, ISPs

Entry Level Linux Help Desk roles focus on supporting Linux-based systems, troubleshooting user issues, and maintaining server environments. In contrast, Entry Level Network Support Specialists handle network infrastructure, configure routers/switches, and resolve connectivity problems. Both roles require foundational certifications and are common entry points into IT support careers, but they emphasize different technical skills and work environments.

What are the most commonly searched types of Linux Help Desk jobs in Raleigh, NC? The most popular types of Linux Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Linux Help Desk jobs? Cities near Raleigh, NC with the most Entry Level Linux Help Desk job openings:
Entry Level Linux Help Desk jobs near you
Service Desk Analyst II

Service Desk Analyst II

Duke University

Durham, NC • On-site

$19.75 - $27/hr

Full-time

Posted yesterday

Duke University rating

6.5

Company rating: 6.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

435th of 532 rated colleges and universities

Job description

Job Summary:
Duke University is seeking a Service Desk Analyst II to join their Office of Information Technology (OIT) team. In this role, you will provide exceptional technical support and customer service to the Duke community through various channels, while also managing incidents and ensuring compliance with service level agreements.
Responsibilities:
• Provide technical support via phone, chat, web, email, and in-person for accounts, networking, operating systems, enterprise apps, and supported software.
• Monitor and manage ServiceNow incidents; document troubleshooting, assign tickets, and ensure SLA compliance.
• Communicate status and resolutions directly with customers.
• Leverage AI-powered tools to enhance troubleshooting accuracy and efficiency.
• Follow up with users and resolver groups to ensure timely progress.
• Recommend improvements to knowledge base articles and internal processes.
• Serve as communication relay during major service outages.
• Guide and supervise undergraduate workers at the walk-up desk.
• Use tools such as Splunk, PowerShell, and dashboards to investigate issues.
• Support student hardware/software issues including Duke’s loaner laptop program.
• Process rental equipment checkouts and returns using WebCheckout.
• Participate in meetings, trainings, and service improvement initiatives.
• Perform other related duties as assigned.
Qualifications:
Required:
• Associate degree in a computer-related field or 2–3 years of relevant IT support experience, or equivalent.
• Strong customer service orientation and professional communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Smartphone required for MFA and communication tools.
• Strong organizational and multitasking abilities.
• Dependable, self-motivated, and adaptable to evolving technologies.
• Ability to supervise undergraduate student workers at the walk-up desk.
• Commitment to documentation standards, SOPs, and security policies.
Preferred:
• Familiarity with Duke’s IT environment or similar higher-education IT support.
• Experience using ServiceNow or comparable incident management systems.
• Troubleshooting skills for Windows, macOS, and basic Linux/UNIX.
• Understanding of networking, VPN, email clients, calendaring tools, and web technologies.
• Ability to support enterprise services such as Duke Unlock, MFA/DUO, and device management tools.
• Diagnostic skills for hardware and software.
• Understanding of ITIL-based processes.
• Ability to use and adapt to AI tools for troubleshooting and workflow automation.
Company:
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines. Founded in 1838, the company is headquartered in Durham, USA, with a team of 10001+ employees. The company is currently Late Stage.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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