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Overnight Linux Help Desk Jobs in Raleigh, NC (NOW HIRING)

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction ... Troubleshooting skills for Windows, macOS, and basic Linux/UNIX. * Understanding of networking, VPN ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction ... Troubleshooting skills for Windows, macOS, and basic Linux/UNIX. * Understanding of networking, VPN ...

Infojini Inc

Service Support Analyst

Raleigh, NC

Some overnight travel is required. Candidate will need to be able to lift 50 pounds. Skills: Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems (windows 7 ...

Infojini Inc

Support Analyst

Raleigh, NC

Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ... Some overnight travel is required. Candidate will need to be able to lift 50 pounds. Training and ...

gpec

IT PC Support Specialist I

Raleigh, NC · On-site

... p Desk ticketing system. Specific job objectives and performance goals for an individual are ... Some overnight travel is required. Valid drivers license. This is not intended to be all-inclusive.

gpec

IT PC Support Specialist I

Raleigh, NC · On-site

... p Desk ticketing system. Specific job objectives and performance goals for an individual are ... Some overnight travel is required. Valid drivers license. This is not intended to be all-inclusive.

gpec

IT PC Support Specialist I

Raleigh, NC · On-site

... p Desk ticketing system. Specific job objectives and performance goals for an individual are ... Some overnight travel is required. Valid drivers license. This is not intended to be all-inclusive.

The HT Group

Senior IT Administrator

Durham, NC · On-site

$90 - $110/hr

Respond to and manage incoming technical support requests via the IT help desk ticketing system ... Previous support of Windows, Mac, and Linux environments * Certificates or educational degrees in ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

Minimum 2 years of experience supporting Windows Server or Linux-based systems * Successfully ... Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Minimum 2 years of experience supporting Windows Server or Linux-based systems * Successfully ... Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking ...

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Overnight Linux Help Desk information

See Raleigh, NC salary details

$10

$29

$47

How much do overnight linux help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for overnight linux help desk in Raleigh, NC is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $41.83 per hour, depending on experience, location, and employer.

What is the difference between Overnight Linux Help Desk vs Night Linux Support Technician?

AspectOvernight Linux Help DeskNight Linux Support Technician
CertificationsLinux+ or LPIC-1 often preferredSimilar certifications, often Linux+ or CompTIA Linux+
Work EnvironmentHelp desk, remote or on-site, overnight shiftsTechnical support, remote or on-site, overnight shifts
Employer & IndustryIT support companies, tech departmentsIT service providers, enterprise IT teams
Search & Comparison IntentUnderstanding roles, responsibilities, and shiftsSimilar support roles, shift differences, job scope

The Overnight Linux Help Desk and Night Linux Support Technician roles both involve providing technical support for Linux systems during overnight shifts. While they share similar certifications and work environments, the Help Desk typically focuses on customer-facing support and troubleshooting, whereas the Support Technician may handle more complex technical issues. Both roles are essential in maintaining 24/7 system availability in IT operations.

What are the most commonly searched types of Linux Help Desk jobs in Raleigh, NC?

The most popular types of Linux Help Desk jobs in Raleigh, NC are:

Overnight Linux Help Desk jobs near you
Infographic showing various Overnight Linux Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 64% Full Time, 18% Part Time, and 18% Contract. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $62,160 per year, or $29.9 per hour.

Service Desk Analyst II

Duke University

Durham, NC • On-site

$19.75 - $27/hr

Full-time

Posted 5 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

491st of 631 rated colleges and universities

Job description

Service Desk Analyst II - Duke University OIT
Be You. Be Bold. Choose Duke.
Be You.
Introduction
The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to join our frontline support team. You will provide exceptional customer service and technical assistance to the Duke community across phone, chat, email, and in-person support channels at The LINK. This position is onsite in Durham with rotating schedules to support campus needs.
Standard Hours:
• Monday-Friday, 8:00 AM - 5:00 PM
One week per month:
• Monday-Thursday, 10:00 AM - 7:00 PM
Minimum Requirements
  • Associate degree in a computer-related field or 2-3 years of relevant IT support experience, or equivalent.
  • Strong customer service orientation and professional communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Smartphone required for MFA and communication tools.

Preferred Qualifications
  • Familiarity with Duke's IT environment or similar higher-education IT support.
  • Experience using ServiceNow or comparable incident management systems.
  • Troubleshooting skills for Windows, macOS, and basic Linux/UNIX.
  • Understanding of networking, VPN, email clients, calendaring tools, and web technologies.
  • Ability to support enterprise services such as Duke Unlock, MFA/DUO, and device management tools.
  • Diagnostic skills for hardware and software.
  • Understanding of ITIL-based processes.
  • Ability to use and adapt to AI tools for troubleshooting and workflow automation.

Other Requirements
  • Strong organizational and multitasking abilities.
  • Dependable, self-motivated, and adaptable to evolving technologies.
  • Ability to supervise undergraduate student workers at the walk-up desk.
  • Commitment to documentation standards, SOPs, and security policies.

Position Type
On site - Work performed on-site at Duke University.
Be Bold.
Essential Job Duties
  • Provide technical support via phone, chat, web, email, and in-person for accounts, networking, operating systems, enterprise apps, and supported software.
  • Monitor and manage ServiceNow incidents; document troubleshooting, assign tickets, and ensure SLA compliance.
  • Communicate status and resolutions directly with customers.
  • Leverage AI-powered tools to enhance troubleshooting accuracy and efficiency.
  • Follow up with users and resolver groups to ensure timely progress.
  • Recommend improvements to knowledge base articles and internal processes.
  • Serve as communication relay during major service outages.
  • Guide and supervise undergraduate workers at the walk-up desk.
  • Use tools such as Splunk, PowerShell, and dashboards to investigate issues.
  • Support student hardware/software issues including Duke's loaner laptop program.
  • Process rental equipment checkouts and returns using WebCheckout.
  • Participate in meetings, trainings, and service improvement initiatives.
  • Perform other related duties as assigned.

Choose Duke.
Why Join Us
Duke's Office of Information Technology (OIT) provides critical IT services supporting teaching, research, and operations across the university. As a Service Desk Analyst II, you will play a key role in delivering high-quality support in a dynamic, collaborative, and service-focused environment.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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