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Overnight Linux Help Desk Jobs in Raleigh, NC (NOW HIRING)

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Job Summary : Duke University is seeking a Service Desk Analyst II to join their Office of ... Linux/UNIX. • Understanding of networking, VPN, email clients, calendaring tools, and web ...

New

Some overnight travel is required. Candidate will need to be able to lift 50 pounds. Skills: Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems (windows 7 ...

... for Help Desk procedures Qualifications : Required : • Must determine to pursue and embody ... Linux/Unix based operating systems and system administration • Familiarity with SonicWALL and ...

Develop and/or revise best practices and processes for Help Desk procedures Minimum requirements ... Familiarity with Linux/Unix based operating systems and system administration * Familiarity with ...

Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ... Some overnight travel is required. Candidate will need to be able to lift 50 pounds. Training and ...

Overnight Security Officer

Chapel Hill, NC · On-site

$13.50 - $16.25/hr

Provide courteous and helpful assistance to guests-escorts, directions, lockouts, or safety ... Support front desk and night audit teams with guest interactions that require security presence ...

Oracle Database Administrator

Raleigh, NC · On-site

$49.25 - $67/hr

Experience with administering and supporting applications within Unix (Solaris) or Linux OS ... help desk and all IT areas. Our primary focus is the public sector including state and federal ...

Overnight Security Officer

Chapel Hill, NC · On-site

$13.50 - $16.25/hr

Provide courteous and helpful assistance to guests-escorts, directions, lockouts, or safety ... Support front desk and night audit teams with guest interactions that require security presence ...

Overnight Security Officer

Chapel Hill, NC

$13.50 - $16.25/hr

Provide courteous and helpful assistance to guests-escorts, directions, lockouts, or safety ... Support front desk and night audit teams with guest interactions that require security presence ...

Member Services Rep Front Desk

Raleigh, NC · On-site

$12.50 - $15.50/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit ... overnight as required. Work hours are subject to change at any time depending on business needs.

Member Services Rep Front Desk

Raleigh, NC · On-site

$12.50 - $15.50/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit ... overnight as required. Work hours are subject to change at any time depending on business needs.

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Overnight Linux Help Desk information

See Raleigh, NC salary details

$10

$29

$47

How much do overnight linux help desk jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for overnight linux help desk in Raleigh, NC is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $41.83 per hour, depending on experience, location, and employer.

What is the difference between Overnight Linux Help Desk vs Night Linux Support Technician?

AspectOvernight Linux Help DeskNight Linux Support Technician
CertificationsLinux+ or LPIC-1 often preferredSimilar certifications, often Linux+ or CompTIA Linux+
Work EnvironmentHelp desk, remote or on-site, overnight shiftsTechnical support, remote or on-site, overnight shifts
Employer & IndustryIT support companies, tech departmentsIT service providers, enterprise IT teams
Search & Comparison IntentUnderstanding roles, responsibilities, and shiftsSimilar support roles, shift differences, job scope

The Overnight Linux Help Desk and Night Linux Support Technician roles both involve providing technical support for Linux systems during overnight shifts. While they share similar certifications and work environments, the Help Desk typically focuses on customer-facing support and troubleshooting, whereas the Support Technician may handle more complex technical issues. Both roles are essential in maintaining 24/7 system availability in IT operations.

What are the most commonly searched types of Linux Help Desk jobs in Raleigh, NC? The most popular types of Linux Help Desk jobs in Raleigh, NC are:
Infographic showing various Overnight Linux Help Desk job openings in Raleigh, NC as of May 2026, with employment types broken down into 64% Full Time, 18% Part Time, and 18% Contract. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $62,160 per year, or $29.9 per hour.
Service Desk Analyst II

Service Desk Analyst II

Duke University

Durham, NC • On-site

$19.75 - $27/hr

Full-time

Posted yesterday


Duke University rating

6.5

Company rating: 6.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

435th of 532 rated colleges and universities


Job description

Job Summary:
Duke University is seeking a Service Desk Analyst II to join their Office of Information Technology (OIT) team. In this role, you will provide exceptional technical support and customer service to the Duke community through various channels, while also managing incidents and ensuring compliance with service level agreements.
Responsibilities:
• Provide technical support via phone, chat, web, email, and in-person for accounts, networking, operating systems, enterprise apps, and supported software.
• Monitor and manage ServiceNow incidents; document troubleshooting, assign tickets, and ensure SLA compliance.
• Communicate status and resolutions directly with customers.
• Leverage AI-powered tools to enhance troubleshooting accuracy and efficiency.
• Follow up with users and resolver groups to ensure timely progress.
• Recommend improvements to knowledge base articles and internal processes.
• Serve as communication relay during major service outages.
• Guide and supervise undergraduate workers at the walk-up desk.
• Use tools such as Splunk, PowerShell, and dashboards to investigate issues.
• Support student hardware/software issues including Duke’s loaner laptop program.
• Process rental equipment checkouts and returns using WebCheckout.
• Participate in meetings, trainings, and service improvement initiatives.
• Perform other related duties as assigned.
Qualifications:
Required:
• Associate degree in a computer-related field or 2–3 years of relevant IT support experience, or equivalent.
• Strong customer service orientation and professional communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Smartphone required for MFA and communication tools.
• Strong organizational and multitasking abilities.
• Dependable, self-motivated, and adaptable to evolving technologies.
• Ability to supervise undergraduate student workers at the walk-up desk.
• Commitment to documentation standards, SOPs, and security policies.
Preferred:
• Familiarity with Duke’s IT environment or similar higher-education IT support.
• Experience using ServiceNow or comparable incident management systems.
• Troubleshooting skills for Windows, macOS, and basic Linux/UNIX.
• Understanding of networking, VPN, email clients, calendaring tools, and web technologies.
• Ability to support enterprise services such as Duke Unlock, MFA/DUO, and device management tools.
• Diagnostic skills for hardware and software.
• Understanding of ITIL-based processes.
• Ability to use and adapt to AI tools for troubleshooting and workflow automation.
Company:
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines. Founded in 1838, the company is headquartered in Durham, USA, with a team of 10001+ employees. The company is currently Late Stage.

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About Duke University

Sourced by ZipRecruiter

Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US