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Full Time Linux Help Desk Jobs in Raleigh, NC (NOW HIRING)

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Job Summary : Duke University is seeking a Service Desk Analyst II to join their Office of ... Linux/UNIX. • Understanding of networking, VPN, email clients, calendaring tools, and web ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction ... Troubleshooting skills for Windows, macOS, and basic Linux/UNIX. * Understanding of networking, VPN ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Fulltime Main Responsibilities Provide effective IT support services across all clients both onsite ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Service Desk Job Location: Cary NC 27518 Job Type ... Fulltime Main Responsibilities • Provide effective IT support services across all clients both ...

WingSwept

Systems Analyst

Garner, NC · On-site

... for Help Desk procedures Qualifications : Required : • Must determine to pursue and embody ... full-time 40-hour work week which may include after-hours support Preferred : • Previous ...

WingSwept

Systems Analyst

Garner, NC · On-site

Develop and/or revise best practices and processes for Help Desk procedures Minimum requirements ... Must be able to work a full-time 40-hour work week which may include after-hours support Extra ...

Surazal Systems

Network Engineer Tier 1 & 2

Cary, NC · On-site

College Degree or Technical Training Job Type: Full Time Compensation: Technician 1 Surazal Systems ... We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking ...

STI

Service Desk Specialist

Raleigh, NC · On-site

Candidate will be required to use his/her own equipment until he/she is working onsite full time. ... Has significant technical knowledge and serves as a resource for others to help solve complex ...

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All JobsLinux Help Desk JobsFull Time Linux Help Desk JobsFull Time Linux Help Desk Jobs in Raleigh, NC

Full Time Linux Help Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do full time linux help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for full time linux help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Full Time Linux Help Desk vs Full Time Network Support Specialist?

AspectFull Time Linux Help DeskFull Time Network Support Specialist
CertificationsLinux+, CompTIA A+Network+, CCNA, CompTIA A+
Work EnvironmentHelp desk, support centers, remoteNetwork operations centers, client sites, remote
Industry UsageIT support, tech companies, hosting providersTelecom, enterprise IT, data centers

Both roles require technical certifications like CompTIA A+ and involve troubleshooting. The Linux Help Desk focuses on supporting Linux OS issues, while Network Support Specialists handle network infrastructure problems. The work environments are similar, often remote or in support centers, but the focus differs: OS support versus network infrastructure.

What are the most commonly searched types of Linux Help Desk jobs in Raleigh, NC? The most popular types of Linux Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Linux Help Desk jobs? Cities near Raleigh, NC with the most Full Time Linux Help Desk job openings:
Full Time Linux Help Desk jobs near you

Level 1 Analyst IT Help Desk

HCL America Inc

Cary, NC • On-site

Full-time

Posted 2 days ago

Job description

Company Description
As an IT services provider, HCL provides custom software development, product engineering and consulting services to Fortune 1000 companies in a variety of industries. HCL is a $6.7 billion IT services company with over 111,092 professionals operating across 31 countries and is growing at 14% YOY in revenues. There are around 10,000 employees in the U.S under the HCL America Inc. branch of HCL.
Job Description
Role: IT Help Desk Support
Location : Cary, NC
Duration: Fulltime/ Perm with HCL America
Role Summary:
Help Desk Analyst - Responsibilities
  • Accept & registers Service Calls
  • Classify Service Calls according to the specified options
  • Execute 1st attempt to solve the Service Call
  • Refer Service Call to the appropriate Resolution Owner Support Group
  • Tracks the progress of an owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
  • Escalate to the appropriate management level when thresholds are violated.
  • Close Service Call
  • Communication (internally / externally) about Service Calls, e.g., communicates the status of the Service Call directly with the customer or broadcasts to a larger audience as defined per SLA.
  • Report about Service Calls
  • Communicate response times for dispatched tickets to the customers
  • Manage the entire service request process ensuring adherence to SLA
  • Execute service requests such as setting up NT/Outlook accounts as per the SLA
  • Process and send IT reports

Skills
  • Customer-focused
  • 2-6 Years of IT Support Experience
  • Thorough knowledge of troubleshooting remote access issues
  • Excellent communication skills, (active listening skills)
  • Able to articulate and speak with clear voice
  • Diplomatic and must have interpersonal skills
  • Able to understand the business's objectives
  • Able to understand and accept that the Customer's issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
  • Must have empathy with end users
  • Team player
  • Professional code of conduct
  • Must have a good understanding of the organization
  • Must have a good understanding of business units within AMD
  • Must have basic technical knowledge of all technology used for the business processes.
  • Able to deal with stress
  • Good writing techniques (English)
  • Good phone techniques (English)

Tech Skills
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

• Office O365 and Office 2016
• Windows 10
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc
All applicants must have open availability and flexible to work a 24/7 schedule.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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