Service Desk Analyst II
Durham, NC · On-site
$19.75 - $27/hr
Job Summary : Duke University is seeking a Service Desk Analyst II to join their Office of ... Linux/UNIX. • Understanding of networking, VPN, email clients, calendaring tools, and web ...
Service Desk Analyst II
Durham, NC · On-site
$19.75 - $27/hr
Job Summary : Duke University is seeking a Service Desk Analyst II to join their Office of ... Linux/UNIX. • Understanding of networking, VPN, email clients, calendaring tools, and web ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt ...
Level 1 Analyst IT Help Desk
Cary, NC · On-site
Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt ...
Service Desk Analyst II
Durham, NC · On-site
$19.75 - $27/hr
Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction ... Troubleshooting skills for Windows, macOS, and basic Linux/UNIX. * Understanding of networking, VPN ...
Service Desk Analyst II
Durham, NC · On-site
$19.75 - $27/hr
Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction ... Troubleshooting skills for Windows, macOS, and basic Linux/UNIX. * Understanding of networking, VPN ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Fulltime Main Responsibilities Provide effective IT support services across all clients both onsite ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Fulltime Main Responsibilities Provide effective IT support services across all clients both onsite ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Service Desk Job Location: Cary NC 27518 Job Type ... Fulltime Main Responsibilities • Provide effective IT support services across all clients both ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Service Desk Job Location: Cary NC 27518 Job Type ... Fulltime Main Responsibilities • Provide effective IT support services across all clients both ...
We're looking for innovators who can help us keep building on our wide portfolio of secure ... The selected candidate will be required to work on-site, full-time at either our Morrisville, NC ...
We're looking for innovators who can help us keep building on our wide portfolio of secure ... The selected candidate will be required to work on-site, full-time at either our Morrisville, NC ...
Systems Analyst
Garner, NC · On-site
Develop and/or revise best practices and processes for Help Desk procedures Minimum requirements ... Must be able to work a full-time 40-hour work week which may include after-hours support Extra ...
Systems Analyst
Garner, NC · On-site
Develop and/or revise best practices and processes for Help Desk procedures Minimum requirements ... Must be able to work a full-time 40-hour work week which may include after-hours support Extra ...
IT Hardware Specialist
Durham, NC · On-site
Now Hiring Full Time IT Hardware Specialist OUR COMPANY: Revco Solutions Inc. is an Accounts ... inventory recycling · Work Help Desk tickets and Calls when not engaged with hardware ...
New
Quick apply
IT Hardware Specialist
Durham, NC · On-site
Now Hiring Full Time IT Hardware Specialist OUR COMPANY: Revco Solutions Inc. is an Accounts ... inventory recycling · Work Help Desk tickets and Calls when not engaged with hardware ...
New
... p Desk Technician - Level 1 SkillBridge Fellow Program Summary The DAN IT Support Operations ... Program Duration 24 Weeks (168 Days) Full-Time (40 Hours per Week) Compensation: Unpaid (in ...
... p Desk Technician - Level 1 SkillBridge Fellow Program Summary The DAN IT Support Operations ... Program Duration 24 Weeks (168 Days) Full-Time (40 Hours per Week) Compensation: Unpaid (in ...
Front Desk/Membership Advisor
$13 - $15/hr
... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Great Benefits - Enjoy employee discounts, paid time off, and health benefits (for full-time ...
Front Desk/Membership Advisor
$13 - $15/hr
... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Great Benefits - Enjoy employee discounts, paid time off, and health benefits (for full-time ...
Front Desk/Membership Advisor
$13 - $15/hr
... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Great Benefits - Enjoy employee discounts, paid time off, and health benefits (for full-time ...
Front Desk/Membership Advisor
$13 - $15/hr
... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Great Benefits - Enjoy employee discounts, paid time off, and health benefits (for full-time ...
Network Engineer Tier 1 & 2
Cary, NC · On-site
College Degree or Technical Training Job Type: Full Time Compensation: Technician 1 Surazal Systems ... We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking ...
Network Engineer Tier 1 & 2
Cary, NC · On-site
College Degree or Technical Training Job Type: Full Time Compensation: Technician 1 Surazal Systems ... We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking ...
Service Desk Specialist
Raleigh, NC · On-site
Candidate will be required to use his/her own equipment until he/she is working onsite full time. ... Has significant technical knowledge and serves as a resource for others to help solve complex ...
Service Desk Specialist
Raleigh, NC · On-site
Candidate will be required to use his/her own equipment until he/she is working onsite full time. ... Has significant technical knowledge and serves as a resource for others to help solve complex ...
Front Desk Coordinator - NC - Raleigh
Raleigh, NC · On-site
$15/hr
At Boardroom, our mission is to help our clients relax, look great and feel confident. We do this ... Available for Full-Time employees ** Paid holidays are for Full-Time employees who are regularly ...
New
Front Desk Coordinator - NC - Raleigh
Raleigh, NC · On-site
$15/hr
At Boardroom, our mission is to help our clients relax, look great and feel confident. We do this ... Available for Full-Time employees ** Paid holidays are for Full-Time employees who are regularly ...
New
... full-time positions. Note: Some opportunities may not be exclusive and can change as we work with ... Help Desk Technicians - Provide responsive technical support to end-users. * Systems Administrators ...
... full-time positions. Note: Some opportunities may not be exclusive and can change as we work with ... Help Desk Technicians - Provide responsive technical support to end-users. * Systems Administrators ...
... full-time opportunities. Some opportunities may shift as we work with multiple clients, but our ... Help Desk Technicians - Provide frontline support and exceptional customer service. * Systems ...
... full-time opportunities. Some opportunities may shift as we work with multiple clients, but our ... Help Desk Technicians - Provide frontline support and exceptional customer service. * Systems ...
... IT Help Desk Technician - Level 2 SkillBridge Fellow Program Summary The DAN IT Support & ... Program Duration 24 Weeks (168 Days) Full-Time (40 Hours per Week) Compensation: Unpaid (in ...
... IT Help Desk Technician - Level 2 SkillBridge Fellow Program Summary The DAN IT Support & ... Program Duration 24 Weeks (168 Days) Full-Time (40 Hours per Week) Compensation: Unpaid (in ...
Technical Support - R&D
Raleigh, NC · On-site
$30 - $34/hr
Technical Support Analyst (R&D Support) Raleigh, NC $30.00 - $34.00/Hour Full-Time | 40 Hours/Week ... Manage and respond to help desk tickets using Jira and ServiceNow. * Support Windows 11, MacOS ...
New
Quick apply
Technical Support - R&D
Raleigh, NC · On-site
$30 - $34/hr
Technical Support Analyst (R&D Support) Raleigh, NC $30.00 - $34.00/Hour Full-Time | 40 Hours/Week ... Manage and respond to help desk tickets using Jira and ServiceNow. * Support Windows 11, MacOS ...
New
Enter and follow up on work orders and Help Desk tickets for provider & clinic issues. * Perform ... Employment Type: FULL_TIME
Enter and follow up on work orders and Help Desk tickets for provider & clinic issues. * Perform ... Employment Type: FULL_TIME
Full Time Linux Help Desk information
See Raleigh, NC salary details
$12.38 - $14.25
2% of jobs
$14.25 - $16.12
6% of jobs
$16.12 - $17.99
12% of jobs
$18.52 is the 25th percentile. Wages below this are outliers.
$17.99 - $19.86
17% of jobs
The median wage is $21.36 / hr.
$19.86 - $21.73
16% of jobs
$21.73 - $23.60
16% of jobs
$24.54 is the 75th percentile. Wages above this are outliers.
$23.60 - $25.47
12% of jobs
$25.47 - $27.34
7% of jobs
$27.34 - $29.21
6% of jobs
$29.21 - $31.08
3% of jobs
$31.08 - $32.95
2% of jobs
$12
$22
$32
How much do full time linux help desk jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for full time linux help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.
What is the difference between Full Time Linux Help Desk vs Full Time Network Support Specialist?
| Aspect | Full Time Linux Help Desk | Full Time Network Support Specialist |
|---|---|---|
| Certifications | Linux+, CompTIA A+ | Network+, CCNA, CompTIA A+ |
| Work Environment | Help desk, support centers, remote | Network operations centers, client sites, remote |
| Industry Usage | IT support, tech companies, hosting providers | Telecom, enterprise IT, data centers |
Both roles require technical certifications like CompTIA A+ and involve troubleshooting. The Linux Help Desk focuses on supporting Linux OS issues, while Network Support Specialists handle network infrastructure problems. The work environments are similar, often remote or in support centers, but the focus differs: OS support versus network infrastructure.
What are the most commonly searched types of Linux Help Desk jobs in Raleigh, NC? The most popular types of Linux Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Linux Help Desk jobs? Cities near Raleigh, NC with the most Full Time Linux Help Desk job openings:
Duke University rating
6.5
Based on 54 frontline employees who took The Breakroom Quiz
436th of 535 rated colleges and universities
Job description
Job Summary:
Duke University is seeking a Service Desk Analyst II to join their Office of Information Technology (OIT) team. In this role, you will provide exceptional technical support and customer service to the Duke community through various channels, while also managing incidents and ensuring compliance with service level agreements.
Responsibilities:
• Provide technical support via phone, chat, web, email, and in-person for accounts, networking, operating systems, enterprise apps, and supported software.
• Monitor and manage ServiceNow incidents; document troubleshooting, assign tickets, and ensure SLA compliance.
• Communicate status and resolutions directly with customers.
• Leverage AI-powered tools to enhance troubleshooting accuracy and efficiency.
• Follow up with users and resolver groups to ensure timely progress.
• Recommend improvements to knowledge base articles and internal processes.
• Serve as communication relay during major service outages.
• Guide and supervise undergraduate workers at the walk-up desk.
• Use tools such as Splunk, PowerShell, and dashboards to investigate issues.
• Support student hardware/software issues including Duke’s loaner laptop program.
• Process rental equipment checkouts and returns using WebCheckout.
• Participate in meetings, trainings, and service improvement initiatives.
• Perform other related duties as assigned.
Qualifications:
Required:
• Associate degree in a computer-related field or 2–3 years of relevant IT support experience, or equivalent.
• Strong customer service orientation and professional communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Smartphone required for MFA and communication tools.
• Strong organizational and multitasking abilities.
• Dependable, self-motivated, and adaptable to evolving technologies.
• Ability to supervise undergraduate student workers at the walk-up desk.
• Commitment to documentation standards, SOPs, and security policies.
Preferred:
• Familiarity with Duke’s IT environment or similar higher-education IT support.
• Experience using ServiceNow or comparable incident management systems.
• Troubleshooting skills for Windows, macOS, and basic Linux/UNIX.
• Understanding of networking, VPN, email clients, calendaring tools, and web technologies.
• Ability to support enterprise services such as Duke Unlock, MFA/DUO, and device management tools.
• Diagnostic skills for hardware and software.
• Understanding of ITIL-based processes.
• Ability to use and adapt to AI tools for troubleshooting and workflow automation.
Company:
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines. Founded in 1838, the company is headquartered in Durham, USA, with a team of 10001+ employees. The company is currently Late Stage.
Duke University is seeking a Service Desk Analyst II to join their Office of Information Technology (OIT) team. In this role, you will provide exceptional technical support and customer service to the Duke community through various channels, while also managing incidents and ensuring compliance with service level agreements.
Responsibilities:
• Provide technical support via phone, chat, web, email, and in-person for accounts, networking, operating systems, enterprise apps, and supported software.
• Monitor and manage ServiceNow incidents; document troubleshooting, assign tickets, and ensure SLA compliance.
• Communicate status and resolutions directly with customers.
• Leverage AI-powered tools to enhance troubleshooting accuracy and efficiency.
• Follow up with users and resolver groups to ensure timely progress.
• Recommend improvements to knowledge base articles and internal processes.
• Serve as communication relay during major service outages.
• Guide and supervise undergraduate workers at the walk-up desk.
• Use tools such as Splunk, PowerShell, and dashboards to investigate issues.
• Support student hardware/software issues including Duke’s loaner laptop program.
• Process rental equipment checkouts and returns using WebCheckout.
• Participate in meetings, trainings, and service improvement initiatives.
• Perform other related duties as assigned.
Qualifications:
Required:
• Associate degree in a computer-related field or 2–3 years of relevant IT support experience, or equivalent.
• Strong customer service orientation and professional communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Smartphone required for MFA and communication tools.
• Strong organizational and multitasking abilities.
• Dependable, self-motivated, and adaptable to evolving technologies.
• Ability to supervise undergraduate student workers at the walk-up desk.
• Commitment to documentation standards, SOPs, and security policies.
Preferred:
• Familiarity with Duke’s IT environment or similar higher-education IT support.
• Experience using ServiceNow or comparable incident management systems.
• Troubleshooting skills for Windows, macOS, and basic Linux/UNIX.
• Understanding of networking, VPN, email clients, calendaring tools, and web technologies.
• Ability to support enterprise services such as Duke Unlock, MFA/DUO, and device management tools.
• Diagnostic skills for hardware and software.
• Understanding of ITIL-based processes.
• Ability to use and adapt to AI tools for troubleshooting and workflow automation.
Company:
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines. Founded in 1838, the company is headquartered in Durham, USA, with a team of 10001+ employees. The company is currently Late Stage.
What Duke University employees say
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Benefits
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About Duke University
Sourced by ZipRecruiter
Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Industry
Colleges, universities, and professional schools and hospitals
Company size
10,000+ Employees
Headquarters location
Durham, NC, US