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Entry Level It Support Jobs in Morganton, NC (NOW HIRING)

Integrated Resources INC

IT Desktop Support

Hickory, NC · On-site

Position-Technician (IT) Desktop Support Location-Hickory, North Carolina, USA Duration- 12 Months Responsibilities- Non-Exempt Role Purpose: This role performs technical duties and activities within ...

Wanzl NA

Site Support Technician

Hickory, NC · On-site

$18.75 - $25.75/hr

Additionally, he/she will manage, maintain, and repair IT systems. Additional responsibilities ... Supporting the roll-out of new applications. * Providing support in the form of procedural ...

STI

IT Deployment and Testing Technician

Morganton, NC · On-site

$14.50 - $19/hr

Collaborate with the IT support team to escalate and resolve complex issues promptly. * Ensure all deployed devices meet performance and compatibility requirements. Epic Technical Dress Rehearsal ...

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Entry Level It Support information

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How much do entry level it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it support in Morganton, NC is $14.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $16.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Specialist, and why are they important?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What types of technical issues do Entry Level IT Support professionals typically handle on a daily basis?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are entry level IT support jobs?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Morganton, NC? The most popular types of It Support jobs in Morganton, NC are:
What are popular job titles related to Entry Level It Support jobs in Morganton, NC? For Entry Level It Support jobs in Morganton, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Morganton, NC look for? The top searched job categories for Entry Level It Support jobs in Morganton, NC are:
What cities near Morganton, NC are hiring for Entry Level It Support jobs? Cities near Morganton, NC with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Morganton, NC as of May 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $30,928 per year, or $14.9 per hour.
IT Support Specialist

IT Support Specialist

Medical Supply Solutions

Hickory, NC • On-site

Full-time

Posted 10 days ago

Job description

About Us
We are a leading distributor for furniture in the Long-term care market. We provide furniture that includes complete dining room, office, living, common area, and bedroom furniture across the Southeast, and parts of the Midwest. Energetic and passionate about providing the best care and service to our clients; we seek qualified candidates who share our vision, values and commitment to superior customer service
Job Summary:
The IT Support Specialist works closely with all employees to provide fast and accurate IT technical support daily.
The job duties for this position include but are not limited to:
• Desktop, Laptop, and Monitor setup, deployment, repair, and troubleshooting
• IT services training for new employees.
• Phone email setup and training for new employees.
• Basic networking skills and the ability to troubleshoot basic networking problems.
• Leading special projects as assigned
• Other duties as assigned
Key Responsibilities:
Allocation and Maintenance of IT Equipment
IT Support Technicians are responsible for setting up all hardware and ensuring said hardware is connected to the network. It is the IT Support Specialist's responsibility to issue this equipment, as well as diagnose and repair any malfunctions.
Diagnose Hardware and Software Issues
The IT Support Technician performs an initial diagnosis on any network or hardware issue, works to fix the issue or formulates a strategy to escalate the issue to a supervisor.
Document and Maintain IT Inventory
Part of maintaining the health of a network involves keeping meticulous records on the age of each machine on the network. The IT Support Technician keep track of these records and perform these maintenance routines.
Review and Resolve IT Helpdesk Requests
This is the customer service portion of the job. The IT Support Technician is the "face" of the helpdesk. If someone from another department needs IT, it is IT Support Technician who answer the call. This duty takes patience and good communication skills.Prioritize and
Leads Special Projects
This role is responsible for leading special projects from inception to realization including all supporting change management activities, training support and follow up, and ongoing maintenance of the project. An example of special project assignment is the deployment and realization of the value of the tablets for all communities.
Escalate Issues as Necessary
Some issues are more pressing than others. It is up to the IT Support Specialist to prioritize issues based on severity and immediacy and ask for help from the supervisor as needed.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
Education and Experience:
• High school diploma or equivalent, AA - Computer Science Degree.
• At least six months of related experience required.
Physical Requirements (Standard):
• Light work - Ability to exert up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
Travel/Hours:
• Able to work full-time.
• Travel to communities; some overnight travel required.
Other Duties:
IT services inventory, Media Setup and troubleshooting in conference rooms.

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