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Entry Level It Support Engineer Jobs in Illinois

AlignLayerNine

IT Support Specialist

North Chicago, IL · On-site

They are looking for an IT Support Specialist to provide front-line technology support across multiple school buildings, assisting teachers and staff with technology issues and ensuring smooth ...

New

DSN Group, Inc.

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IT Support Specialist

Chicago, IL · On-site

$47.50K - $55K/yr

Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.

DSN Group, Inc.

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IT Support Specialist

Chicago, IL · On-site

$47.50K - $55K/yr

Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.

TEKsystems

IT Support

Naperville, IL

$20 - $22/hr

Description We are looking for a Desktop Support individual with increasing workload. They want ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

IT Support

Naperville, IL

$20 - $22/hr

Description We are looking for a Desktop Support individual with increasing workload. They want ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Ursitti Enterprises LLC

Junior IT Support

Chicago, IL

$50K - $60K/yr

Job Title: Junior IT Support Department: IT Reports to: IT Manager Job Summary: A Junior IT Support Specialist will provide technical assistance to our attorneys and staff. The ideal candidate will ...

Suncast

IT Support Technician

Batavia, IL · On-site

$50K - $65K/yr

We utilize state-of-the-art machinery and innovative manufacturing techniques to consistently engineer products of the highest possible quality. Position Summary: The IT Operations Support Analyst is ...

Suncast

IT Support Technician

Batavia, IL · On-site

$50K - $65K/yr

We utilize state-of-the-art machinery and innovative manufacturing techniques to consistently engineer products of the highest possible quality. Position Summary: The IT Operations Support Analyst is ...

suncast

IT Support Technician

Batavia, IL

$50K - $65K/yr

We utilize state-of-the-art machinery and innovative manufacturing techniques to consistently engineer products of the highest possible quality. Position Summary: The IT Operations Support Analyst is ...

suncast

IT Support Technician

Batavia, IL

$50K - $65K/yr

We utilize state-of-the-art machinery and innovative manufacturing techniques to consistently engineer products of the highest possible quality. Position Summary: The IT Operations Support Analyst is ...

ONE FAMILY ILLINOIS

IT Support Specialist

Chicago, IL · On-site

$45K - $50K/yr

The full-time IT Support Specialist is responsible for providing IT services to staff, Professional Foster Parents and youth in care at all One Family Illinois (One Family Illinois) sites. The ...

viaPhoton

IT Support Specialist

Naperville, IL · On-site

Install, configure, and license business and engineering software such as Microsoft Office 365 ... Provide direct IT support to production and warehouse teams, including tablet and scanner ...

Maxana

Site Support (L2) Engineer

Elgin, IL · On-site

$20 - $23/hr

Maxana is looking for a dedicated L2 Site Support Engineer ( to join our team. In this role, you ... As a crucial part of our IT support team, you will handle troubleshooting, maintenance, and ...

Maxana

Site Support (L2) Engineer

Elgin, IL · On-site

$20 - $23/hr

Maxana is looking for a dedicated L2 Site Support Engineer ( to join our team. In this role, you ... As a crucial part of our IT support team, you will handle troubleshooting, maintenance, and ...

United Chemi-Con

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IT Support Technician

Rolling Meadows, IL · On-site

$24 - $26/hr

... engineering, accounting, etc., to ensure seamless IT operations and support for projects. 10. Other duties as assigned. ADDITIONAL RESPONSIBILITIES Additional responsibilities will be assigned as ...

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Entry Level It Support Engineer information

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Engineer, and why are they important?

To thrive as an Entry Level IT Support Engineer, you need foundational knowledge of computer hardware, operating systems, networking basics, and often a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication skills, patience, and a customer-focused attitude are vital soft skills that help in resolving user issues effectively. These skills and qualities are crucial for quickly diagnosing problems, providing reliable technical support, and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by entry level IT Support Engineers, and how can they overcome them?

Entry level IT Support Engineers often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support tickets, and communicating effectively with non-technical users. To overcome these, it's helpful to develop strong problem-solving skills, seek guidance from experienced team members, and continually expand your technical knowledge through training and hands-on experience. Building good communication skills is also key, as you'll regularly translate technical information for end users and collaborate with colleagues across departments.

What are Entry Level IT Support Engineers?

Entry Level IT Support Engineers are professionals who provide technical assistance and support to users experiencing computer, software, or network issues. They typically troubleshoot problems, install and configure hardware and software, and help maintain IT systems for organizations. These roles are usually suited for individuals at the beginning of their IT careers and often serve as a stepping stone to more advanced positions in information technology. Good communication skills, a basic understanding of IT systems, and a willingness to learn are important for success in this role.

What is the difference between Entry Level IT Support Engineer vs Help Desk Technician?

AspectEntry Level IT Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (commonly required)
Work EnvironmentOn-site and remote technical support, troubleshooting hardware/software issuesHelp desk, customer support, remote troubleshooting
Employer & Industry UsageIT departments across various industries, tech companies, corporate environmentsCustomer service centers, IT support firms, corporate help desks

Entry Level IT Support Engineers and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. While Help Desk Technicians primarily handle customer inquiries and remote troubleshooting, Entry Level IT Support Engineers may have broader responsibilities including hardware setup, network support, and on-site troubleshooting. Both roles are essential entry points into IT careers, with overlapping skills but different focus areas.

What are the most commonly searched types of It Support Engineer jobs in Illinois? The most popular types of It Support Engineer jobs in Illinois are:
What are popular job titles related to Entry Level It Support Engineer jobs in Illinois? For Entry Level It Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support Engineer jobs in Illinois look for? The top searched job categories for Entry Level It Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Entry Level It Support Engineer jobs? Cities in Illinois with the most Entry Level It Support Engineer job openings:
Entry Level It Support Engineer jobs near you
Infographic showing various Entry Level It Support Engineer job openings in Illinois as of May 2026, with employment types broken down into 5% As Needed, 74% Full Time, 15% Part Time, 3% Temporary, and 3% Contract. Highlights an 98% Physical, and 2% Remote job distribution.

IT Support Specialist

AlignLayerNine

North Chicago, IL • On-site

Full-time

Posted 2 days ago

Job description

Job Summary:
AlignLayerNine is a managed IT and cybersecurity services provider supporting K-12 schools and mission-driven organizations. They are looking for an IT Support Specialist to provide front-line technology support across multiple school buildings, assisting teachers and staff with technology issues and ensuring smooth operations in a school environment.
Responsibilities:
• Serving as the Tier 1 support resource for day-to-day technology issues across school buildings
• Troubleshooting Chromebooks, iPads, MacOS, and Windows PCs — primarily staff-facing, with some student services impact
• Imaging, deploying, and tracking devices during refresh cycles and new-hire onboarding
• Following established ticketing and documentation processes — every issue gets a ticket, every ticket gets notes
• Escalating issues you can't resolve quickly, with clear documentation so the next tech can pick up where you left off
• Assisting with AV setups for meetings, assemblies, and school events
• Communicating professionally with teachers, office staff, and school administrators
Qualifications:
Required:
• 1+ years of IT support experience, IT-related coursework, or a relevant certification (A+, Google IT Support, etc.)
• Basic comfort with Chromebooks, Windows, MacOS, and mobile devices — you don't need to be an expert, but you should know your way around an OS
• Strong communication skills — you can stay calm, friendly, and professional even when someone's frustrated
• Process-driven and reliable; you follow the system and document your work
• Willingness to learn and grow — this role has a clear path to Tier 2 for the right person
• Valid driver's license and reliable transportation required
Preferred:
• A+ certification (or willingness to earn one within the first year)
Company:
AlignLayerNine, formerly known as HTML Global, is a comprehensive IT consulting and support firm dedicated to aligning IT operations with the needs of modern organizations. Founded in 2011, the company is headquartered in Glenview, USA, with a team of 11-50 employees. The company is currently Early Stage.

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