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Entry Level It Service Manager Jobs (NOW HIRING)

University of New Mexico

IT Support Tech 1

Albuquerque, NM

$20.75 - $28.50/hr

Support thefunctionality and administration of IT Service Management (ITSM) tools,including user training and troubleshooting. * Collaborate with ITteams to ensure seamless coordination of IT service ...

Landis+Gyr

IT Service Desk Support

Alpharetta, GA

The role predominately processes IT service requests, incidents, management of end users assets, onboarding/offboarding, projects and adherence to compliance activities. The end user normally ...

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As of Sep 9, 2026, the average yearly pay for entry level it service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

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IT Support Tech 1

Albuquerque, NM

University of New Mexico
See more jobs at University of New Mexicoexternal

$20.75 - $28.50/hr

Full-time

Re-posted 15 days ago

University Of New Mexico rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

130th of 633 rated colleges and universities

Job description

The UNM IT ServiceDesk plays a vital role in providing high-quality customer service and supportto the University of New Mexico community, including students, staff, faculty,retirees, and affiliates. Thisentry-level position is designed for individuals looking to start their careerin IT support, with a primary focus on phone-based assistance and self-servicesupport.

UNM IT is a criticalarea that maintains operations during some periods of University closures suchas winter break, inclement weather days, and other unexpected closures.

Key Responsibilities:

  • Serve as theinitial point of contact for IT Service Desk inquiries, handling phone,self-service, and in-person support requests.
  • Assist in theresolution of complex issues and escalate concerns as necessary, ensuringefficient and timely solutions.
  • Participate in ITService Desk projects aimed at enhancing support processes and improvingservice delivery.
  • Support thefunctionality and administration of IT Service Management (ITSM) tools,including user training and troubleshooting.
  • Collaborate with ITteams to ensure seamless coordination of IT services and provide expert supportwithin the Service Desk.
  • Work as part of ateam of Subject Matter Experts (SMEs) responsible for Tier 2 support, includingadvanced troubleshooting, customer support testing, and knowledge development.
  • Contribute tointernal training efforts and assist with the creation of resources thatenhance the effectiveness of the Service Desk.

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