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Entry Level It Helpdesk Jobs in Hawaii (NOW HIRING)

Arthur Lawrence

IT Helpdesk Specialist

Honolulu, HI · On-site

Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please find the below and send us your updated resume if interested: Must-Have Skills: * Experience ...

Arthur Lawrence

IT Helpdesk Specialist

Mililani, HI · On-site

Arthur Lawrence is looking for a IT Helpdesk Specialist one of our clients in Mililani, HI. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Desert IT Solutions

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IT Technician

Maui, HI · On-site

$50K - $70K/yr

Completion of day-to-day help desk support requests and assigned projects that require interaction ... Minimum of 2 years in a customer service role within an IT support team. * Thorough knowledge of ...

Booz Allen Hamilton

IT Help Desk Specialist

Honolulu, HI · On-site

$43K - $90K/yr

IT Help Desk Specialist The Opportunity: Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply basic principles ...

Enlighten Technology

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IT Field Technician

Honolulu, HI · On-site

$16 - $20/hr

We are looking for an entry-level Field Technician who wants to begin a career in information ... This position is designed to provide practical, hands-on experience while helping you build the ...

Hilo Products, Inc

IT Specialist

Hilo, HI

Previous experience in IT support, systems administration, help desk support, or a similar role preferred. * Knowledge of computer hardware, software, networking, printers, and basic cybersecurity ...

US Navy

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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Entry Level It Helpdesk information

See Hawaii salary details

$13

$24

$35

How much do entry level it helpdesk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level it helpdesk in Hawaii is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $26.97 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Hawaii?

The most popular types of It Helpdesk jobs in Hawaii are:

What are popular job titles related to Entry Level It Helpdesk jobs in Hawaii?

For Entry Level It Helpdesk jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Entry Level It Helpdesk jobs in Hawaii look for?

The top searched job categories for Entry Level It Helpdesk jobs in Hawaii are:

What cities in Hawaii are hiring for Entry Level It Helpdesk jobs?

Cities in Hawaii with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Hawaii as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $50,030 per year, or $24.1 per hour.

IT Helpdesk II

Lucayan Technology Solutions LLC

Honolulu, HI • On-site

Full-time

Re-posted 10 days ago

Job description

About Lucayan Technology Solutions LLC
Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.
Location: Honolulu, Hawaii
Reports To: IT Security Manager
Company: Lucayan Technology Solutions LLC
Employment Type: Full-Time, On-Site
Clearance: Secret Clearance
Job Summary
The IT Helpdesk II technician will provide advanced (Tier 2) technical support within a fast-paced, security-conscious environment. This position serves as an escalation point for complex issues from Level 1 Help Desk staff and is responsible for in-depth troubleshooting, network and server support, and enterprise application assistance. The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in accordance with cybersecurity protocols and compliance standards.
Key Responsibilities
  • Handle escalated IT support requests involving complex hardware, software, and network issues via ticketing system, phone, email, or in-person.
  • Perform in-depth troubleshooting and diagnostics to identify and resolve advanced technical issues.
  • Coordinate with third-party vendors and service providers for specialized support and warranty services.
  • Provide support for server and network infrastructure, including connectivity issues, server failures, and network performance concerns.
  • Assist with configuration and management of network devices such as routers, switches, and firewalls.
  • Monitor network performance and security, addressing issues proactively.
  • Manage user accounts and permissions in Active Directory and other enterprise systems, including account creation, modification, and deactivation.
  • Resolve complex login and access control issues, including advanced password resets and multi-factor authentication.
  • Provide advanced support for enterprise software applications, including installation, configuration, troubleshooting, and performance optimization.
  • Assist with software updates, patches, and upgrades to ensure security and compatibility.
  • Provide technical support during organizational events, ensuring stable IT operations and connectivity.
  • Assist with setup, configuration, and troubleshooting of specialized event-related IT equipment.
  • Create and maintain detailed documentation for complex issues, solutions, procedures, and system configurations.
  • Develop and update knowledge base articles to assist Level 1 Help Desk staff and end users.
  • Mentor and train Level 1 Help Desk staff, sharing knowledge and providing technical guidance.
  • Participate in incident and problem management processes, ensuring rapid resolution of critical issues and root cause analysis for recurring problems.
  • Monitor Help Desk performance metrics, such as ticket resolution times, system uptime, and user satisfaction.
  • Generate detailed reports and recommend process improvements and technology enhancements based on performance data.
  • Collaborate with other IT teams to address cross-functional issues and improve service delivery.

Qualifications
Required:
  • Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
  • Experience: 2+ years in IT support, with at least 1 year handling Tier 2 responsibilities in a government, military, or enterprise environment.
  • Clearance: U.S. citizenship required; must hold or be able to obtain and maintain a DoD Secret Clearance.
    • Active Security Clearance or higher
  • Certifications (DoD 8570 IAT Level II requirement): One of the following required within 6 months of hire:
    • CompTIA Security+ CE
    • CompTIA CySA+
    • Cisco CCNA Security
    • Equivalent IAT Level II certification
  • Training Requirements (must be completed within 30 days of hire, then annually):
    • DoD Cyber Awareness / IA Training
    • DoD AT Level I (Anti-Terrorism Awareness)
    • OPSEC Awareness Training (Level I)
    • iWATCH Training

Preferred:
  • Active DoD security clearance (Secret or higher).
  • Experience with NIST SP 800-171, DFARS, or CMMC frameworks.
  • Familiarity with enterprise-level software applications and IT ticketing systems.
  • Prior experience supporting government or defense contracting environments.

Work Conditions
  • Onsite work required at our Honolulu, Hawaii location.
  • Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays.
  • Occasional after-hours or on-call support may be required for outages, upgrades, or security incidents.
  • Physical ability to lift up to 25 lbs and assist with IT equipment setup and movement.

Apply today to join a high-performing, mission-driven team supporting national security through advanced IT and cybersecurity solutions!

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