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Entry Level It Help Desk Jobs in Rosenberg, TX (NOW HIRING)

TransCore

IT Help Desk Specialist

Houston, TX · On-site

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk Specialists to join our team in Houston, Texas. Summary: These positions provide exceptional phone and email ...

Star Pipe Products

Be Seen First

IT Help Desk Support Tier 1

Houston, TX · On-site

$45K/yr

Receives and accurately records IT support requests in a ticketing system. Quickly identifies tickets that need escalation and routes escalated tickets to the appropriate technician. Updates the ...

Xammax

IT Support Engineer 2

Houston, TX

$55K - $105K/yr

Update tickets on a daily basis and communicate with the clients regarding resolution. * Assist L1 associates. * Assist other departments includes IT Help Desk and auditing ICS IT software. ...

Popeyes

IT Field Support Specialist

Sugar Land, TX · On-site

Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of our kitchens and drive-thrus. In this role, you'll provide essential first-level IT support to ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Follow IT security policies and company procedures Required Qualifications * 1+ year of Help Desk or IT Support experience (Level 1 environment) * Experience supporting both Windows and macOS ...

HR Green

Service Desk Administrator I (IT)

Houston, TX · On-site

$50K - $87K/yr

... IT support requests -- by phone, email, and remote tools -- helping employees get unstuck fast ... desk or IT support role * Working knowledge of Windows 11 and Microsoft 365 applications

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$44K - $46K/yr

... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ... Know commonly used concepts, practices, and procedures typical within the information systems ...

US Physical Therapy

Help Desk Technician I

Houston, TX

$44K - $46K/yr

... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ... Know commonly used concepts, practices, and procedures typical within the information systems ...

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Entry Level It Help Desk information

See Rosenberg, TX salary details

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How much do entry level it help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level it help desk in Rosenberg, TX is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What are the most commonly searched types of It Help Desk jobs in Rosenberg, TX? The most popular types of It Help Desk jobs in Rosenberg, TX are:
What cities near Rosenberg, TX are hiring for Entry Level It Help Desk jobs? Cities near Rosenberg, TX with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Rosenberg, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Hybrid job distribution, with an average salary of $42,967 per year, or $20.7 per hour.

IT Help Desk Specialist

TransCore

Houston, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

132nd of 156 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk Specialists to join our team in Houston, Texas.

 

Summary:  These positions provide exceptional phone and email support to our customers experiencing software or hardware-related issues within our industry-leading products. Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).

 

Essential Duties and Responsibilities Other duties may be assigned.

  • Provide technical support regarding our products to our customers experiencing usage or performance-based issues
  • Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
  • Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff as needed.
  • Log and track calls and maintain history records and related problem documentation.
  • Attention to detail both in communications and monitoring requirements for production systems.
  • Maintain an exceptional level of service and adhere to contractual customer performance requirement.
  • Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.

Requirements and Qualifications: 

  • Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent.
  • Associate’s degree in computer science or related discipline and/or comparable work experience
  • Strong understanding of help desk support principles including documentation and issue ownership
  • Working knowledge of Windows Operating Systems and Microsoft Office applications
  • Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting
  • Strong analytical skills and reasoning ability to identified solutions to technical issues
  • Ability to effectively communicate technical information to both customers and management in written and verbal form.
  • Ability to independently manage your time and handle multiple tasks.
  • Flexibility to work extra hours as required.

Preferred: 

  • A+ Certified
  • Jira
  • Familiarity with the tolling industry

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