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It Help Desk Manager Jobs in Rosenberg, TX (NOW HIRING)

TransCore

IT Help Desk Specialist

Houston, TX · On-site

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk ... Ability to independently manage your time and handle multiple tasks. * Flexibility to work extra ...

Star Pipe Products

Be Seen First

IT Help Desk Support Tier 1

Houston, TX · On-site

$45K/yr

Receives and accurately records IT support requests in a ticketing system. Quickly identifies ... Experience managing/maintaining desktops, servers, storage systems, server software, and network ...

Xammax

IT Support Engineer 2

Houston, TX · On-site

$55K - $105K/yr

... management across client organizations. You will utilize your core skills in desktop and network ... IT Help Desk and auditing ICS IT software. Requirements Required Skill Sets and/or Training

Popeyes

IT Field Support Specialist

Sugar Land, TX · On-site

Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of ... Accurately enter and manage tickets, resolving or escalating as needed. * Respond to requests via ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Follow IT security policies and company procedures Required Qualifications * 1+ year of Help Desk ... Ability to manage multiple tickets in a fast-paced environment Preferred Qualifications

Resource Consultings Services Inc

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Role: IT Manager Location: Onsite 15810 Park Ten Place Houston, TX 77084 Duration: Full Time ... help desk techs, and client vendors, to support uptime, innovation, scalability, and security.

MaloneBailey LLP

IT Manager

Houston, TX

$92K - $112K/yr

Job Title: IT Manager Reports to: Partner Group Job Summary : The IT Manager's role is to ensure ... Oversee provision of end-user services, including help desk and technical support services. * Work ...

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Job Title: IT Manager Reports to: Partner Group Job Summary : The IT Manager's role is to ensure ... Oversee provision of end-user services, including help desk and technical support services. * Work ...

Expert Computer Solutions

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IT Manager

Houston, TX · On-site

$110K - $125K/yr

... help desk techs, and client vendors, to support uptime, innovation, scalability, and security. · Partner with client executive leadership, innovation team, and our CEO/CTO to align technology ...

HR Green

Service Desk Administrator I (IT)

Houston, TX · On-site

$50K - $87K/yr

At HR Green, our engineers, project managers, and support staff depend on technology that works ... IT support requests -- by phone, email, and remote tools -- helping employees get unstuck fast

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Rosenberg, TX

It Help Desk Manager information

See Rosenberg, TX salary details

$34.8K

$77.4K

$120.9K

How much do it help desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for it help desk manager in Rosenberg, TX is $77,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $94,600.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Rosenberg, TX? The most popular types of It Help Desk jobs in Rosenberg, TX are:
What cities near Rosenberg, TX are hiring for It Help Desk Manager jobs? Cities near Rosenberg, TX with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Rosenberg, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $77,387 per year, or $37.2 per hour.

IT Help Desk Specialist

TransCore

Houston, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

132nd of 156 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk Specialists to join our team in Houston, Texas.

 

Summary:  These positions provide exceptional phone and email support to our customers experiencing software or hardware-related issues within our industry-leading products. Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).

 

Essential Duties and Responsibilities Other duties may be assigned.

  • Provide technical support regarding our products to our customers experiencing usage or performance-based issues
  • Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
  • Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff as needed.
  • Log and track calls and maintain history records and related problem documentation.
  • Attention to detail both in communications and monitoring requirements for production systems.
  • Maintain an exceptional level of service and adhere to contractual customer performance requirement.
  • Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.

Requirements and Qualifications: 

  • Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent.
  • Associate’s degree in computer science or related discipline and/or comparable work experience
  • Strong understanding of help desk support principles including documentation and issue ownership
  • Working knowledge of Windows Operating Systems and Microsoft Office applications
  • Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting
  • Strong analytical skills and reasoning ability to identified solutions to technical issues
  • Ability to effectively communicate technical information to both customers and management in written and verbal form.
  • Ability to independently manage your time and handle multiple tasks.
  • Flexibility to work extra hours as required.

Preferred: 

  • A+ Certified
  • Jira
  • Familiarity with the tolling industry

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