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Entry Level It Help Desk Jobs in Rochester Hills, MI

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for providing efficient, professional, and effective IT support by ... and previous help desk experience. Technical Skills: * Basic knowledge of Windows and macOS ...

New

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for providing efficient, professional, and effective IT support by ... and previous help desk experience. Technical Skills: • Basic knowledge of Windows and macOS ...

New

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We create places for communities of people that help solve a problem and drive them forward ... What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ...

New

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We create places for communities of people that help solve a problem and drive them forward ... What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ...

New

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

If you don't just "tolerate" people but genuinely love them -- if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan -- then read on. Reasons NOT ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Enters complete and accurate information into contact tracking database and follows up with ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Enters complete and accurate information into contact tracking database and follows up with ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Little Caesars Enterprises

Help Desk Representative

Detroit, MI · On-site

$16 - $20.50/hr

Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve ... Knowledge of or experience using call center software and contact center technologies. * Experience ...

New

Little Caesars

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve ... Knowledge of or experience using call center software and contact center technologies.Experience ...

Little Caesars

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve ... Knowledge of or experience using call center software and contact center technologies. * Experience ...

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Showing results 21-40

All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Rochester Hills, MI

Entry Level It Help Desk information

See Rochester Hills, MI salary details

$11

$21

$31

How much do entry level it help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level it help desk in Rochester Hills, MI is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What job categories do people searching Entry Level It Help Desk jobs in Rochester Hills, MI look for?

The top searched job categories for Entry Level It Help Desk jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Entry Level It Help Desk jobs?

Cities near Rochester Hills, MI with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Hybrid job distribution, with an average salary of $44,323 per year, or $21.3 per hour.

Helpdesk Analyst - Detroit, MI

Digital Technology Solutions

Detroit, MI • On-site

$18.75 - $25.50/hr

Other

Posted 4 days ago

Job description

DTS is looking for HelpDesk Analyst for our direct client Position in Detroit, MI Role description : Required Skills Bachelor’s degree in information technology, Business Administration or related discipline. Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment. Preferred Skills CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. Position Summary: As a significant member of the Technology Division’s Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience. Minimum Qualifications: Bachelor’s degree in information technology, Business Administration or related discipline. CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred. Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment. Technical Skills: Basic knowledge of Windows and macOS operating systems, Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting, Experience with remote desktop tools, call management and helpdesk software. Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively. Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.

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