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Entry Level It Help Desk Jobs in Howell, MI (NOW HIRING)

PlastiPak

IT Help Desk Representative (Part-Time)

Plymouth, MI · On-site

$16.75 - $21.50/hr

We are seeking a Help Desk Representative to join our on-site IT team in Plymouth. In this role, you will provide technical advice, support, and troubleshooting assistance to users across all levels ...

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Entry Level It Help Desk information

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$11

$21

$31

How much do entry level it help desk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for entry level it help desk in Howell, MI is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.28 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are popular job titles related to Entry Level It Help Desk jobs in Howell, MI?

For Entry Level It Help Desk jobs in Howell, MI, the most frequently searched job titles are:

What cities near Howell, MI are hiring for Entry Level It Help Desk jobs?

Cities near Howell, MI with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Howell, MI as of August 2026, with employment types broken down into 29% Full Time, and 71% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,061 per year, or $21.7 per hour.

IT Help Desk Representative (Part-Time)

Plymouth, MI • On-site

Plastipak Packaging, Inc.

6.7

Company rating: 6.7 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

86th of 122 rated packaging manufacturers

Uninterrupted breaks

Learn more about Plastipak Packaging, Inc.external

$16.75 - $21.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

We are seeking a Help Desk Representative to join our on-site IT team in Plymouth. In this role, you will provide technical advice, support, and troubleshooting assistance to users across all levels and departments of the organization. The work schedule is Tuesday, Wednesday, & Thursday from 10am - 7pm. This is a long-term contract position.
You Will:
  • Provide first level support for all systems and ensure appropriate escalation to specialist teams.
  • Support users within a particular area and aim to maintain an environment that enables them to perform their own role efficiently.
  • React to reported problems in a manner which keeps disruption to a minimum ensuring the user is kept up to date as to the status of any problems they have.
  • Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.
  • Ensure faults are identified and repaired in accordance with all relevant health and safety regulations.
  • Ensure repaired equipment is tested and performs to an agreed standard.

You Have:
  • Excellent customer service skills that could assist non-technical users in a professional and friendly manner.
  • PC literate with a good working knowledge of Microsoft Office and Outlook required.
  • Windows 11 experience required.
  • Understanding of LAN and Networking concepts preferred.
  • Web programming experience (JavaScript, VBScript, HTML, PHP, C, C++, CSS, XML, and SQL) preferred.
  • Troubleshoot computer related issues over the phone locally and to remote locations.

As a Plastipak Associate, you receive a benefits package offering the following:
  • Wellness Programs
  • Health Insurance Coverage, including Medical, Dental & Vision
  • EAP, Employee Assistance Program
  • Life Insurance
  • Accidental Death & Dismemberment Insurance
  • Disability Insurance: Short-Term & Long-Term
  • Accidental Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • 401(k) Plan, with Company Matching Contribution & Profit Sharing feature
  • Paid Time Off - 80 hours within 1st year & subsequent increases
  • Paid Company Holidays
  • Dependent Care Flexible Spending Account
  • Caregiving via Care.com
  • Pet Insurance
  • Tuition Assistance Program
  • Sons and Daughters Scholarship Program
  • Travel Assistance
  • Employee Discount Programs

*Some benefits are subject to eligibility requirements
Plastipak is an Equal Opportunity Employer
In order to process your job application, Plastipak collects and stores the personal information that you submit via this website. Please refer to Plastipak's Privacy Policy to understand how Plastipak uses and protects the information that you provide.

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