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Entry Level It Help Desk Jobs in Northbrook, IL (NOW HIRING)

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

RedMane Technology

IT Help Desk Technician

Chicago, IL

$45K - $65K/yr

\n \n \n IT Help Desk Technician - Chicago \n \n Company Description \n RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver ...

RedMane Technology

IT Help Desk Technician

Chicago, IL

$45K - $65K/yr

\n \n \n IT Help Desk Technician - Chicago \n \n Company Description \n RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver ...

Middleground

IT Help Desk - L1

Westchester, IL · On-site

This role is an entry level where you will be exposed to a lot of technology and have a great ... 4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various ...

Yaskawa Electric America

IT Help Desk Intern

Waukegan, IL · On-site

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following projects at our Waukegan, IL location: * Provide phone and email support for users * Troubleshoot ...

Yaskawa

IT Help Desk Intern

Waukegan, IL · On-site

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following projects at our Waukegan, IL location: * Provide phone and email support for users * Troubleshoot ...

Yaskawa Drives & Motion

IT Help Desk Intern

Waukegan, IL · On-site

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following projects at our Waukegan, IL location: * Provide phone and email support for users * Troubleshoot ...

Middleground

IT Help Desk - L1 Chicago

Chicago, IL · On-site

This role is an entry level where you will be exposed to a lot of technology and have a great ... 4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various ...

Next Play Jobs

IT Help Desk Support

Libertyville, IL · On-site

$65K - $75K/yr

Provide day-to-day IT support for end users across multiple locations * Manage and resolve help desk tickets in a timely manner * Support and maintain tools such as Google Workspace, Freshservice ...

New

DEX Imaging

IT Help Desk Tier 1

Chicago, IL · On-site

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for an IT Tier 1 Helpdesk Agent to act as point of ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL · On-site

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for an IT Tier 1 Helpdesk Agent to act as point of ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL · On-site

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for an IT Tier 1 Helpdesk Agent to act as point of ...

Next Step Systems LTD

Help Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

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Entry Level It Help Desk information

See Northbrook, IL salary details

$12

$23

$34

How much do entry level it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it help desk in Northbrook, IL is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

Is helpdesk a good entry-level job?

An entry-level IT Help Desk position is considered a good starting point for those interested in IT careers, as it provides foundational technical skills, customer service experience, and exposure to troubleshooting hardware and software issues. It often requires basic knowledge of operating systems, networking, and common tools like ticketing systems, making it accessible for beginners. This role can lead to more advanced IT positions with experience and additional certifications.

What is the easiest entry-level IT job to get?

An entry-level IT help desk position is often considered one of the easiest IT jobs to obtain, as it typically requires basic technical knowledge, good communication skills, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and the role involves troubleshooting hardware and software issues in a support environment. These jobs usually have lower experience requirements and serve as a stepping stone into the IT field.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

What are popular job titles related to Entry Level It Help Desk jobs in Northbrook, IL? For Entry Level It Help Desk jobs in Northbrook, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level It Help Desk jobs in Northbrook, IL look for? The top searched job categories for Entry Level It Help Desk jobs in Northbrook, IL are:
What cities near Northbrook, IL are hiring for Entry Level It Help Desk jobs? Cities near Northbrook, IL with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Northbrook, IL as of May 2026, with employment types broken down into 5% Internship, 80% Full Time, 12% Part Time, and 3% Contract. Highlights an 95% In-person, 4% Hybrid, and 1% Remote job distribution, with an average salary of $48,876 per year, or $23.5 per hour.
IT Help Desk Technician

IT Help Desk Technician

RedMane Technology

Chicago, IL • On-site

$45K - $65K/yr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
IT Help Desk Technician - Chicago
Company Description
RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems.
RedMane has earned an exemplary service reputation that prioritizes a highly collaborative culture. Our primary objective is to ensure the solutions we design and implement meet or exceed the needs of our clients for their mission critical systems.
The diverse and passionate teams within RedMane address complex, real world challenges. Technology is just our tool.
The Role
RedMane has a full-time opportunity for an IT Help Desk Technician based in our Chicago Office. As an IT Help Desk Technician, you will be part the team supporting technology for all RedMane staff and offices. You will help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities. You will be responsible for hardware break/fix support, account management tasks, system deployments, and inventory management.
Skills & Role Requirements
The nature of this support role requires daily/onsite office presence in our Chicago Headquarters just east of O'Hare/Rosemont in Chicago.
The IT Help Desk Technician will need to have:
  • Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or Network Administration
  • A professional demeanor and strong customer service/consulting/training skills
  • Strong problem solving and critical thinking skills
  • Strong written and verbal communication skills
  • Experience in troubleshooting/repairing laptop hardware
  • Experience in troubleshooting Windows 11
  • Experience with Microsoft Office Applications (Including Outlook, Teams, OneDrive, and SharePoint)
  • Experience administering Microsoft 365 / Entra and SharePoint preferred
  • Self-motivated with the ability to work independently with minimal supervision
All professionals at RedMane are expected to possess these skills:
  • A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.
  • A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others.
We Offer You
RedMane has an environment that offers challenging and interesting work. A place where you can have fun and express your talent and creativity. You will be working side by side with like-minded peers in a non-bureaucratic environment where sharing knowledge is the norm. Everyone at RedMane shares a passion for making a real difference for individuals, communities, and the world.
Additionally, we believe you should have fun and enjoy growing your career; we provide a supportive and empowering environment to make it happen. RedMane is very proud to offer employees professional and personal perks that include:
  • Market-based compensation with a full range of benefits including medical, dental, vision, 401(k), short and long-term disability insurance, etc.
  • A culture that promotes and fosters career growth through professional training and mentoring.
  • An employee wellness program that includes free access to professional fitness coaches, structured dietary/nutrition plans, training/workout planning, and events that range from 5k's to triathlons.
  • Opportunities to give back to the community through our RedMane Community Impact Team which organizes events like Feed My Starving Children, Toy Drives, and other charitable activities.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. It is not typical for an individual to be hired at or near the top of the range. Decisions will be determined on a case-by-case basis. A reasonable estimate of the current range is $45,000/year to $65,000/year.

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