ZipRecruiter

Log In

2

Entry Level It Help Desk Jobs in Bolingbrook, IL

Midwest Foods

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

Tecta America

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

MIDWEST FOODS MCC

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

Salem Staffing

Be Seen First

IT Help Desk

Elk Grove Village, IL · On-site

$25 - $30/hr

This large corporation is in need of a dedicated Help Desk candidate. This is an on-site position ... Working with Microsoft based technologies and well as ManageEngine. If interested please submit ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

... helping IT Desk assist employees * Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

... helping IT Desk assist employees * Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects ...

dbHMS

Entry Level IT Generalist

Chicago, IL · On-site

$18 - $25/hr

Entry Level IT Generalist Firm Overview Do more than just build! At dbHMS, we are a collection of ... Past IT helpdesk experience. Pay Range: $18 - $25 per hour

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

The ideal candidate is a customer-focused IT professional who enjoys troubleshooting technical ... Provide remote Help Desk / Service Desk support to employees and end users. * Troubleshoot and ...

next page

Showing results 1-20

All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Bolingbrook, IL

Entry Level It Help Desk information

See Bolingbrook, IL salary details

$12

$22

$33

How much do entry level it help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level it help desk in Bolingbrook, IL is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.67 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Bolingbrook, IL?

The most popular types of It Help Desk jobs in Bolingbrook, IL are:

What are popular job titles related to Entry Level It Help Desk jobs in Bolingbrook, IL?

For Entry Level It Help Desk jobs in Bolingbrook, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Bolingbrook, IL look for?

The top searched job categories for Entry Level It Help Desk jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Entry Level It Help Desk jobs?

Cities near Bolingbrook, IL with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, 2% Temporary, and 4% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $47,617 per year, or $22.9 per hour.

IT Help Desk

Midwest Foods

Chicago, IL • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Midwest Foods is a wholesale food distributor providing top quality food products to numerous food establishments in Chicago, surrounding suburbs, Michigan, Wisconsin and Indiana. We import fruits and vegetables from all over the world and distribute these products to local markets. We are currently hiring for an Information Technology Support/ Helpdesk for our Chicago location.

The Information Technology Support/Helpdesk is responsible for providing internal technical support, resolving issues via phone, email and in person.

1st Shift -10:00AM – 6:00PM; Monday – Friday on-site.

Responsibilities:

  • Serve as the first point of contact for end users and provide technical assistance.
  • Configure and support devices such as workstations, mobile phones, remote terminals, laptops and desk phones.
  • Maintain adequate knowledge of existing hardware and software in use to maximize efficiency of the network and users' utilization of them.
  • Knowledge of operating systems and of the application software used to provide high levels of support to users.
  • Install new software applications or hardware, coordinating assistance from system admins when necessary.
  • Assist in providing computer/network support relating to software and hardware problems reported by users and maintain adequate inventory of IT supplies.
  • Maintain all computer and printer equipment; arrange service when necessary.
  • Add and maintain users on the network; assign application access, ensure security, and maintain their configurations within standards.
  • Perform all duties in accordance with policies.
  • Troubleshot network and Internet issues as they arise.
  • Escalate problems to next level support for further diagnosis.
  • Follow up with users to ensure issues are resolved.
  • Perform other duties as assigned.

Qualifications:

  • Availability to work on-site 5 days per week. (no remote option)
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Proven ability to work effectively in a team-oriented environment and collaborate across departments.
  • Excellent customer service skills.
  • Knowledge of M365.
  • Basic understanding of network topology, including common network devices and troubleshooting principles.
  • High school diploma or equivalent required; additional technical certifications or coursework in IT-related fields are a plus.

Benefits

  • Health, Dental, Vision, Life, STD/LTD, VL, Accident, Critical Illness Insurance
  • 401-k with employer match
  • Vacation and PTO/sick days

Apply