ZipRecruiter

Log In

1

It Helpdesk Jobs in Bolingbrook, IL (NOW HIRING)

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

RedMane Technology

IT Help Desk Technician

Chicago, IL

$45K - $65K/yr

\n \n \n IT Help Desk Technician - Chicago \n \n Company Description \n RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex's managed IT services. They respond to incoming ...

RedMane Technology

IT Help Desk Technician

Chicago, IL

$45K - $65K/yr

\n \n \n IT Help Desk Technician - Chicago \n \n Company Description \n RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex's managed IT services. They respond to incoming ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL · On-site

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex's managed IT services. They respond to incoming ...

Mastech Digital

IT Specialist - Power Platform

Lemont, IL · On-site

$50K - $65K/yr

HelpDesk Role Description: The IT Specialist - Power Platform must have 3+ years of experience. We are seeking a motivated and detail-oriented IT/Power Platform Specialist to join our team in Lemont ...

United IT

IT Help Desk

Aurora, IL · On-site

IT Help Desk Location: Rockford, IL 61109 & Aurora, IL (Onsite) Key Responsibilities: Technical Support: * Respond to user inquiries via phone, email, or in-person. * Diagnose and resolve hardware ...

Grindr

IT Manager

Chicago, IL · On-site

$125.01K - $166.68K/yr

Oversee IT helpdesk support, hardware lifecycle, onboarding/offboarding workflows, and day-to-day ticket resolution alongside your team * Maintain and optimize our identity and access management ...

Grindr

IT Manager

Chicago, IL · On-site

$97.90K - $120.10K/yr

Oversee IT helpdesk support, hardware lifecycle, onboarding/offboarding workflows, and day-to-day ticket resolution alongside your team * Maintain and optimize our identity and access management ...

Pae

IT Network Administrator

Lombard, IL

With your fantastic attention to detail and follow-through, you will provide onsite and remote Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video ...

Pae

IT Network Administrator

Chicago, IL

With your fantastic attention to detail and follow-through, you will provide onsite and remote Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video ...

Amentum

IT Network Administrator

Lombard, IL · On-site

With your fantastic attention to detail and follow-through, you will provide onsite and remote Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video ...

next page

Showing results 1-20

People also search for

All JobsIt Helpdesk JobsIt Helpdesk Jobs in Bolingbrook, IL

It Helpdesk information

See Bolingbrook, IL salary details

$12

$22

$33

How much do it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk in Bolingbrook, IL is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are popular job titles related to It Helpdesk jobs in Bolingbrook, IL? For It Helpdesk jobs in Bolingbrook, IL, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Bolingbrook, IL look for? The top searched job categories for It Helpdesk jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for It Helpdesk jobs? Cities near Bolingbrook, IL with the most It Helpdesk job openings:
It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Bolingbrook, IL as of May 2026, with employment types broken down into 1% As Needed, 89% Full Time, 5% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,617 per year, or $22.9 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

Murgado Automotive Group

Chicago, IL • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Job description

IT Helpdesk Technician
About the Role
Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.
The Ideal Candidate
You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.
Key Responsibilities
• Serve as the initial point of contact for technical support via phone, email, and ticketing system
• Provide remote support using RMM tools (e.g., ConnectWise Automate)
• Install, configure, and maintain desktop hardware, software, and peripherals
• Manage user accounts, permissions, and access controls
• Troubleshoot and support desktop, laptop, and printer issues
• Escalate unresolved issues to senior IT staff as appropriate
• Provide accurate information about company IT services and products
• Suggest improvements to IT procedures and user experience
• Document support issues, resolutions, and feedback in a clear and concise manner
• Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)
• Communicate clearly in English (additional languages a plus)
Qualifications
• 1-4 years of experience in a help desk or IT support role
• Strong troubleshooting and analytical skills
• Detail-oriented with excellent organizational skills
• Valid driver's license and reliable transportation
• Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
• Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus
What We Offer
• Competitive compensation based on experience and performance
• Comprehensive benefits package (medical, dental, vision, and retirement)
• 401(k) with company match
• A collaborative and supportive team culture
• Opportunities for professional growth and career advancement
• Employee discounts on company products
If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.
$55,000 - $70,000 a year
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply