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Entry Level It Help Desk Jobs in Addison, TX (NOW HIRING)

Malin

IT Helpdesk 1

Addison, TX

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastr ... The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users ...

The Raymond Corporation

IT Helpdesk 1

Addison, TX

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastr ... The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users ...

Raymond Corporation

IT Helpdesk 1

Addison, TX · On-site

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastr ... The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users ...

The Raymond Corporation

IT Helpdesk 1

Addison, TX · On-site

NO SPONSORSHIP GIVEN AT THIS TIME The IT Helpdesk Administrator will be responsible for the ... The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Dallas, TX · On-site

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Dallas, TX · On-site

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Dallas, TX · On-site

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Addison, TX

Entry Level It Help Desk information

See Addison, TX salary details

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How much do entry level it help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for entry level it help desk in Addison, TX is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.14 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What job categories do people searching Entry Level It Help Desk jobs in Addison, TX look for? The top searched job categories for Entry Level It Help Desk jobs in Addison, TX are:
What cities near Addison, TX are hiring for Entry Level It Help Desk jobs? Cities near Addison, TX with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Addison, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $46,616 per year, or $22.4 per hour.

Tier 1, IT Help Desk Support

Centre Technologies

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!
Our Company Culture: 
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success.  Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients.  Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. 
Centre Company Benefits:
  • Hybrid Work Options, Paid Time Off, and Paid Holidays
  • Medical, Dental, Vision, and 401(k) with employer match contributions
  • Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. 
Essential Duties and Responsibilities 
 
  • Problem management and escalation of issues in a timely manner 
  • Prioritization of tasks and meeting of deadlines, excellent time management skills 
  • Excellent troubleshooting and assessment skills 
  • Excellent written/verbal communication skills 
  • Must be a team player with outstanding customer service skills 
  • Entry of time sheets, expense reports and documentation on or before deadline 
  • Keep up-to-date on market trends, theory and new ways of doing things; embrace change 
  • Assist with change-management activities 
  • Prepare and deliver complete and concise documentation for all projects 
  • Present progress reports to immediate supervisor and or Project Manager (if so assigned) 
  • Help turn business problems into technical solutions 
  • Manage deployment of equipment in compliance with established technology policies. 
  • Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.
Education/Experience/Certifications
  • 2+ years experience in IT related study or field. 
  • Must possess basic knowledge and experience with: 
  • Windows 7/8/10 
  • Microsoft Office suite 
  • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) 
  • Understanding of basic network concepts 
  • Understanding of application, desktop, and server virtualization 
  • Understanding of Desktop Deployment / Imaging 
  • Bachelor’s Degree a plus 
Desired Experience/Certifications
  • Certifications 
    • CompTIA A+ Certification a plus 
    • MDAA, MCSA 
  • Windows Server 2008/ 2012/ 2016 
  • Microsoft Office 365 Admin portal 
  • Understanding of File Permissions (NTFS & Sharing) 
  • High School Degree required
  • Associate's Degree or higher preferred
Work Environment and Physical Demands
  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  
  • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required 
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. 
  • The noise level in the work environment is moderate. 
  • Local travel ocassionally required 

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