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Help Desk Jobs in Addison, TX (NOW HIRING)

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the ...

The Exchange

Help Desk Support IV

Dallas, TX

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

The Exchange

Help Desk Support IV

Dallas, TX

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

Exchange Careers

Help Desk Support IV

Dallas, TX

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

The Exchange

Help Desk Support IV

Dallas, TX

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

The Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

Exchange

Help Desk Support IV

Dallas, TX · On-site

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

The Exchange

Help Desk Support IV

Dallas, TX

$19.75 - $26.75/hr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

Greenhill School

Help Desk Associate

Addison, TX

$18 - $24.25/hr

Description SUMMARY Greenhill School seeks a skilled and service-oriented Help Desk Associate to serve as the first point of contact for technology support across our school community. This position ...

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

Job Type Full-time Description SUMMARY Greenhill School seeks a skilled and service-oriented Help Desk Associate to serve as the first point of contact for technology support across our school ...

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

SUMMARY Greenhill School seeks a skilled and service-oriented Help Desk Associate to serve as the first point of contact for technology support across our school community. This position is ...

AAFES

Help Desk Support IV

Dallas, TX · On-site

$62K/yr

Monitors and manipulates the operation of escalated routine administration tasks and events associated with the IT Help Desk, providing support to end users on a variety of issues. These tasks may ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills and the ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX. Description: This exciting opportunity will assist in building and being part of a Global IT ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX. Description: This exciting opportunity will assist in building and being part of a Global IT ...

ettain group

Help Desk

Irving, TX

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes - and, through over a ...

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes - and, through over a ...

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All JobsHelp Desk JobsHelp Desk Jobs in Addison, TX

Help Desk information

See Addison, TX salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for help desk in Addison, TX is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.14 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Addison, TX? The most popular types of Help Desk jobs in Addison, TX are:
What job categories do people searching Help Desk jobs in Addison, TX look for? The top searched job categories for Help Desk jobs in Addison, TX are:
What cities near Addison, TX are hiring for Help Desk jobs? Cities near Addison, TX with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Addison, TX as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 2% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,616 per year, or $22.4 per hour.
Help Desk Technician

Help Desk Technician

Lewisville Independent School District

Lewisville, TX • On-site

$195.75/day

Full-time

Re-posted 23 days ago

Lewisville ISD (Texas) rating

7.0

Company rating: 7.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

247th of 577 rated elementary and secondary schools

Job description

Position Type:
Technology/Help Desk Tech
Date Posted:
2/26/2026
Location:
TECHNOLOGY 821
Date Available:
Varies
Minimum starting salary rate: $195.75 daily rate
Attachment(s):
  • Help Desk Technician.docx

What Lewisville ISD (Texas) employees say

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