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Entry Level Insurance Customer Service Representative Jobs in Springfield, OH

One GI

Customer Service Representative

Beavercreek, OH · On-site

$15.50 - $21/hr

Dayton Gastroenterology is seeking an enthusiastic Customer Service Representative to join our ... Verify insurance coverage when applicable. * Enter ASAP referrals, record in the practice ...

Domino's Pizza

Customer Service Rep (2203)

New Carlisle, OH · On-site

$14.25 - $19.50/hr

Company Description Locally Owned and Operated Customer Service Representative Now accepting applications for self motivated and energetic people looking for part and full time positions. If you are ...

Domino's

Customer Service Rep (2203)

New Carlisle, OH · On-site

$14.25 - $19.50/hr

Company Description Locally Owned and Operated Customer Service Representative Now accepting applications for self motivated and energetic people looking for part and full time positions. If you are ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Springfield, OH

Entry Level Insurance Customer Service Representative information

See Springfield, OH salary details

$8

$16

$24

How much do entry level insurance customer service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for entry level insurance customer service representative in Springfield, OH is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

Is entry level insurance sales hard?

Entry level insurance customer service representative roles typically involve learning insurance policies, customer communication, and using CRM tools. While some sales skills can be helpful, the position generally emphasizes customer support and administrative tasks, making it less sales-focused and more accessible for beginners.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers may prefer candidates with customer service experience or knowledge of insurance software tools.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Springfield, OH? For Entry Level Insurance Customer Service Representative jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Springfield, OH look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Springfield, OH with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

KENNICOTT BROS CO

Dayton, OH • On-site

$16 - $20/hr

Full-time

Posted 21 days ago

Job description


We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.
Key Responsibilities:
  1. Customer Service and Support:

    • Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.
    • Handle customer service inquiries providing accurate information and solutions to problems.

  1. Sales Support and Transaction Processing:

    • Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.
    • Supporting the customer experience in partnership with the branch as needed.
    • Capture potential quantity discount upsell opportunities during customer interactions.

  1. Customer Relationship Management:

    • Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.
    • Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.

  1. Record Keeping and Administration:

    • Maintain accurate and up-to-date customer records in the Customer Relationship Management system.
    • Prepare and manage documentation related to customer accounts and transactions.

Requirements:
  • Proven experience in customer service, sales, or a related field.
  • Strong communication and interpersonal skills.
  • Commitment to delivering high levels of customer service and satisfaction.
  • Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
  • Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.
  • High school diploma or equivalent.
Kennicott Brothers logo

About Kennicott Brothers

Sourced by ZipRecruiter

Kennicott is a leading importer and distributor of fresh flowers, plants, and floral design materials. Our expertise lies in sourcing and delivering a wide range of top-quality floral products to local florists, event planners, and major retailers nationwide. While our roots run deep in the Chicago area, we now cater to our customers through 15 wholesale floral distribution centers across the Midwest, Southeast, and East Coast. As a wholly employee-owned company for more than two decades, we are a sizable organization dedicated to preserving the close-knit, family-like culture that paved the way for our success over 140 years ago. This is how hundreds of farmers, suppliers, and partners perceive us every day: as an industry leader, setting high standards in floral excellence, exceptional customer service, and unwavering commitment to ethical business practices.

Industry

Florists

Company size

201 - 500 Employees

Headquarters location

Chicago, IL, US

Year founded

1881

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