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Entry Level Insurance Customer Service Representative Jobs in Spokane, WA

Hotstart Inc

Customer Service Representative

Spokane, WA · On-site

$16.25 - $22/hr

We have an opening for a Customer Service Representative to join our sales team in Spokane, WA. We ... and life insurance, 401(k) with contribution matching and profit sharing, and educational ...

Sound Telecom

Customer Service Representative

Spokane, WA · On-site

$18 - $21/hr

Customer Service Representative: Your Journey Starts Here!Location: Spokane, WASound Telecom is ... Free Life Insurance Policy: Peace of mind for you and your loved ones.Legal Assistance: Access to ...

Spokane Hardware Supply

Customer Service Rep

Spokane, WA · On-site

$17 - $25/hr

Strong customer service and communication skills, ability to meet demanding timelines, energetic ... Life Insurance: Company paid coverage that starts the first of the month after 60 days of ...

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Entry Level Insurance Customer Service Representative information

See Spokane, WA salary details

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$19

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level insurance customer service representative in Spokane, WA is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.15 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Spokane, WA?

For Entry Level Insurance Customer Service Representative jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Spokane, WA look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Spokane, WA with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Spokane, WA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,532 per year, or $19 per hour.

Customer Service Representative

Hotstart Inc

Spokane, WA • On-site

$16.25 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Description:


Hotstart designs, manufacturers, and sells innovative thermal management solutions for customers in a variety of industrial equipment markets. We have an opening for a Customer Service Representative to join our sales team in Spokane, WA. We are searching for a highly motivated candidate to provide timely and effective support to our customers.

Requirements:

Essential Duties and Responsibilities

· Answer phones and emails in a fast paced environment and help customers with product info, pricing, availability, new orders, order status and troubleshooting

· Follow-up with customers to ensure satisfaction

· Coordinate internally with engineering, production and quality assurance to assist customers

· Handle customer complaints and provide appropriate solutions and follow up to ensure resolution

· Support Market Managers by working closely on major accounts, assisting with new products and new sales opportunities

· Contribute to team effort by accepting additional customer and/or system related responsibilities as necessary


Required Knowledge, Skills, and Abilities:

· Strong communication skills – both written and verbal

· PC skills (including MS Word, Excel, and Outlook)

· Prior experience working within an ERP or CRM system is highly desirable

· Ability to effectively organize workload and prioritize

· Possess strong problem-solving skills

· Motivated to learn about all aspects of Hotstart products, applications, and markets

· Great attitude and lots of enthusiasm


Education/Experience:

· High school diploma or equivalent

· Customer Service background

· Knowledge of diesel engines/equipment/trucks, electricity, and mechanical aptitude is a plus


Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Hotstart, Inc. is a world leading manufacturer of industrial heating and cooling thermal management equipment. Established in 1942 and ISO 9001:2015 certified, we have grown to over 200 employees in a modern manufacturing facility. The company provides a 100% owner-funded benefits package highlighted by premium free medical, dental, vision and life insurance, 401(k) with contribution matching and profit sharing, and educational assistance. Email resume to careers@hotstart.com ~ Drug-free/Hotstart is an EEO employer - M/F/Veteran/Disability.