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Entry Level Insurance Customer Service Representative Jobs in Rio Rancho, NM

Culligan 93IL

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance ... The Customer Service Representative works directly with customers to discuss orders, resolve ...

U-Haul

Customer Service Representative

Los Lunas, NM · On-site

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Rio Rancho, NM

Entry Level Insurance Customer Service Representative information

See Rio Rancho, NM salary details

$9

$17

$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for entry level insurance customer service representative in Rio Rancho, NM is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Rio Rancho, NM?

For Entry Level Insurance Customer Service Representative jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Rio Rancho, NM look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Rio Rancho, NM with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Experienced Customer Service Representative

Christian Slayton Insurance Agency

Albuquerque, NM • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Christian Slayton Insurance Agency is seeking an experienced Insurance Customer Service Representative to join our award-winning Albuquerque agency. We are looking for a motivated professional who enjoys helping clients, solving problems, and working in a positive team environment.

This is a long-term career opportunity with a well-established agency that values professionalism, teamwork, and exceptional customer service.

Responsibilities
  • Assist clients with policy changes, billing questions, and coverage reviews
  • Process endorsements, payments, and policy updates
  • Provide excellent customer service by phone, email, and in person
  • Support client retention and satisfaction efforts
  • Maintain accurate client records and documentation
  • Identify opportunities to help clients with additional insurance needs
Requirements
  • Insurance agency experience preferred
  • Property Casualty License
  • Strong communication and customer service skills
  • Detail-oriented and organized
  • Positive attitude and team-oriented mindset
  • Ability to multitask in a busy office environment
Benefits
Paid Time Off (PTO)###Flexible Schedule###Health Insurance###Dental Insurance###Vision Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###