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Entry Level Insurance Customer Service Representative Jobs in Rio Rancho, NM

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Entry Level Insurance Customer Service Representative information

See Rio Rancho, NM salary details

$9

$17

$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level insurance customer service representative in Rio Rancho, NM is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Rio Rancho, NM? For Entry Level Insurance Customer Service Representative jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Rio Rancho, NM look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Rio Rancho, NM with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Bilingual Insurance Customer Service Representative

Bilingual Insurance Customer Service Representative

Michelle Rudolph Insurance Agency, Inc.

Albuquerque, NM • On-site

$38K - $55K/yr

Full-time

Life, Retirement, PTO

Posted 8 days ago

Job description

Benefits:

  • Commission paid on sales performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

Role Description:

Michelle Rudolph- State Farm Insurance Agency is seeking a motivated, customer-focused licensed property and casualty representative.

  • Assist customers with auto, home, and other property & casualty insurance needs
  • Provide coverage recommendations tailored to each customer's situation
  • Quote, bind and service policies accurately and efficiently
  • Handle inbound and outbound calls, follow-ups, and policy reviews
  • Support retention efforts by building strong, long-term relationships
  • Collaborate with team members to exceed agency goals and customers' expectations
  • Maintain compliance with all insurance guidelines
  • Prospect, develop, and close new insurance business
  • Cross-sell and up-sell products based on customers needs

Qualifications:

  • Active Property & Casualty License required (New Mexico)
  • Experience 2 years minimum
  • Life and Health License preferred
  • Strong communication skills and relationship-building skills
  • Detail-Oriented with the ability to multitask in a fast-paced environment
  • Sales experience preferred, but service-first mindset is essential
  • Positive attitude, coachable and team-driven
  • Bilingual preferred/a strong plus

Company Description

At Michelle Rudolph State Farm agency, we believe in providing a tailored plan that fit unique needs. That's why we're here to offer you a personalized price plan for auto, home, and business insurance. We also understand the significance of Life Insurance as it's an essential safeguard for loved ones. Whether customers are looking for coverage to protect their family's financial future, pay off debts, or secure their loved ones' well-being, we have the expertise and resources to assist them in every step of the way. Our customers' protection and security matter to us, and we're committed to protecting what matters most to them. As a dedicated team member, you will be here to help them navigate the options and find the coverage that suits their unique needs. With our friendly local office, we're just around the corner, ready to provide personalized support and guidance throughout the process.