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Entry Level Insurance Customer Service Representative Jobs in Post Falls, ID

Spokane Hardware Supply

Customer Service Rep

Spokane, WA · On-site

$17 - $25/hr

Strong customer service and communication skills, ability to meet demanding timelines, energetic ... Life Insurance: Company paid coverage that starts the first of the month after 60 days of ...

Spokane Hardware Supply

Customer Service Rep

Spokane, WA · On-site

$17 - $25/hr

Strong customer service and communication skills, ability to meet demanding timelines, energetic ... Life Insurance: Company paid coverage that starts the first of the month after 60 days of ...

Spokane Hardware Supply

Customer Service Rep

Spokane, WA · On-site

$17 - $25/hr

Strong customer service and communication skills, ability to meet demanding timelines, energetic ... Life Insurance: Company paid coverage that starts the first of the month after 60 days of ...

Lincare Holdings, Inc.

Customer Service Rep

ID · On-site

$15.75 - $21.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Lincare

Customer Service Rep

Coeur D Alene, ID · On-site

$15.75 - $21.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Post Falls, ID

Entry Level Insurance Customer Service Representative information

See Post Falls, ID salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level insurance customer service representative in Post Falls, ID is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.53 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Post Falls, ID?

For Entry Level Insurance Customer Service Representative jobs in Post Falls, ID, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Post Falls, ID look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Post Falls, ID are:

What cities near Post Falls, ID are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Post Falls, ID with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Post Falls, ID as of June 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,372 per year, or $18.4 per hour.

Customer Service Rep | Full-Time|

Heritage Health

Post Falls, ID • On-site

$15.75 - $21.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Rep

Heritage Health is seeking a full-time (1.0 FTE) Customer Service Rep to join our team in Post Falls, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.

Why You Should Join Our Dynamic Healthcare Team

Passionate Purpose: We're committed to enhancing lives, every day.

Unmatched Support: We are committed to a fun and supportive team environment.

Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.

Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.

Exceptional Rewards: Competitive pay, and benefits

Enjoy Exceptional Benefits Designed for You

Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents.

Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO—covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one.

Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most.

Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match—100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence.

Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection.

Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more.

Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support.

Requirements

The Customer Service Representative (CSR) delivers exceptional service to all Heritage Health patients during the check-in and check-out process. This role collaborates closely with medical assistants and healthcare providers to ensure efficient and timely patient visits. The CSR also supports the implementation of Heritage Health policies and protocols to maintain operational excellence and a positive patient experience.

  • Minimum of two years of office experience; medical preferred.
  • Experience with Athena EHR systems preferred
  • Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check for our Rathdrum Clinic

Your Essential Duties

  • Checks in clients and updates demographics, including insurance information, at each visit.
  • Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
  • Ensures each account has a DMS screen and verifies current homeless and migrant/seasonal status.
  • Answers a multi-line phone system for the clinic, takes accurate messages and delivers them promptly to providers or counselors.
  • Schedules appointments for new and established clients using the electronic practice management system.
  • Makes reminder calls for all scheduled clients.
  • Collects co-pays from self-pay and third-party payer clients at each visit.
  • Directs clients who are unable to pay their co-pay to the billing or collections staff.
  • Checks out clients as needed.
  • Creates and organizes client charts.
  • Tracks No-shows and follows the No Show protocol.
  • Processes all self-pay clients on the schedule through the Medicaid system to check for coverage.
  • Maintains the cleanliness and order of the waiting room area throughout the day.
  • Performs general office duties such as copying, faxing, scanning, and handling mail.

Your Success Factors

  • Understanding of medical terminology and healthcare office procedures
  • Familiarity with HIPAA regulations and patient confidentiality requirements
  • Knowledge of electronic health records (EHR) systems (e.g., Athena)
  • General understanding of Heritage Health policies and services
  • Strong interpersonal and communication skills (verbal and written)
  • Proficiency in using computers, office software, and scheduling tools
  • Effective problem-solving and conflict resolution
  • Ability to maintain professionalism and compassion under pressure
  • Ability to handle sensitive patient information with discretion
  • Ability to work independently and as part of a team

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