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Entry Level Insurance Customer Service Representative Jobs in Post Falls, ID

Hotstart Inc

Customer Service Representative

Spokane, WA · On-site

$16.25 - $22/hr

We have an opening for a Customer Service Representative to join our sales team in Spokane, WA. We ... and life insurance, 401(k) with contribution matching and profit sharing, and educational ...

Sound Telecom

Customer Service Representative

Spokane, WA · On-site

$18 - $21/hr

Customer Service Representative: Your Journey Starts Here!Location: Spokane, WASound Telecom is ... Free Life Insurance Policy: Peace of mind for you and your loved ones.Legal Assistance: Access to ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Post Falls, ID

Entry Level Insurance Customer Service Representative information

See Post Falls, ID salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level insurance customer service representative in Post Falls, ID is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.53 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Post Falls, ID?

For Entry Level Insurance Customer Service Representative jobs in Post Falls, ID, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Post Falls, ID look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Post Falls, ID are:

What cities near Post Falls, ID are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Post Falls, ID with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Post Falls, ID as of June 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,372 per year, or $18.4 per hour.

Customer Service Representative

DAIOHS U.S.A., INC.

Spokane, WA • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Description:

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.


We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.


Why Join Us?

  • Be part of a trusted, established company
  • Enjoy a supportive, team-oriented work culture
  • Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence—and let’s brew success together!


What you'll be doing – The Role:

  • Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
  • Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
  • Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
  • Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
  • Dispatches Service Technicians to respond to repair calls and coordinates service installations.
  • Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
  • Processes and applies payments to customer accounts
  • Communicates sales leads to appropriate branch personnel.
  • Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
  • Keeps records of customer interactions, processes customer accounts, and files documents.
  • Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
  • Solicits sales from customers during promotions.

What’s in it for me? – The Benefits

  • Starting hourly rate of $18.00 - $21.00
  • 401(k) and company matching
  • Medical, Dental and Vision Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Life insurance
  • Paid vacation and sick time
  • 9 paid holidays
Requirements:

What you’ll bring – The Person:

  • High school diploma or equivalent
  • At least 1 year of office experience required

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.