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Entry Level Insurance Customer Service Representative Jobs in Normal, IL

The Animal Hospital

Veterinary CSR

Lincoln, IL · On-site

$16.50 - $17.50/hr

```html Veterinary Customer Service Representative (CSR) Location: Lincoln, IL 62656 Job Summary We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to ...

Qik N Ez

Customer Service Representative

Normal, IL · On-site

$16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

Qik n EZ

Customer Service Representative

Bloomington, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

Qik n EZ

Customer Service Representative

Bloomington, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

Qik n EZ

Customer Service Representative

Normal, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

Qik n EZ

Customer Service Representative

Normal, IL · On-site

$16 - $16.50/hr

Vision & dental insurance options. * Accrued PTO. * Opportunities to grow into leadership. What You'll Do: * Provide friendly, fast customer service. * Operate the register and process transactions ...

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All JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Normal, IL

Entry Level Insurance Customer Service Representative information

See Normal, IL salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level insurance customer service representative in Normal, IL is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Normal, IL? For Entry Level Insurance Customer Service Representative jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Normal, IL look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Normal, IL are:
What cities near Normal, IL are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Normal, IL with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Normal, IL as of June 2026, with employment types broken down into 67% Full Time, 25% Part Time, 3% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,224 per year, or $18.4 per hour.

Customer Service Representative

American Floor Cleaning

Bloomington, IL • On-site

$600 - $1K/wk

Full-time

Posted 11 days ago

Job description

Job DescriptionWe’re looking for friendly, reliable, and driven individuals who enjoy helping others and want to grow in a professional setting. As a Customer Service Representative at AFC, you’ll be the connection between our team and our customers, helping ensure every client receives the attention, information, and support they need.

This is a great opportunity for anyone looking to build valuable communication and problem-solving skills while working with a supportive, hands-on team.

What you’ll do:

  • Provide service updates and follow-up on client requests
  • Learn about our floor care products and services to offer helpful recommendations
  • Support team goals, record customer interactions, and ensure accurate information is shared
  • Help maintain a positive and professional environment for both customers and team members

What we offer:

  • No experience required
  • Full-time schedule, Monday through Saturday available
  • Clear advancement opportunities for motivated team members
  • Supportive, people-first work culture focused on personal growth

Who thrives here:

  • You’re dependable, positive, and enjoy talking to people
  • You take pride in solving problems and helping others
  • You want a job where you can learn, grow, and earn more over time
  • You’re ready to bring energy and effort to a team that values both