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Entry Level Insurance Customer Service Representative Jobs in Monroe, LA

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Entry Level Insurance Customer Service Representative information

See Monroe, LA salary details

$9

$18

$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for entry level insurance customer service representative in Monroe, LA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Monroe, LA? For Entry Level Insurance Customer Service Representative jobs in Monroe, LA, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Monroe, LA look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Monroe, LA are:
What cities near Monroe, LA are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Monroe, LA with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Monroe, LA as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,609 per year, or $18.1 per hour.

Customer Service Representative: Monroe, LA

American Cash Advance Company

Monroe, LA • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Full-Time Customer Service Representative: Monroe, LA

We are looking for the best of the best full-time customer service representative. Do you have a passion for helping people? Are you always looking for a better way of doing things? Do you embrace change and adapt well under pressure? If you answered yes to the above questions, please continue reading.

American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.

Thanks to our staffs' unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.

Your primary job responsibilities would include building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.

Other job responsibilities include but are not limited to working closely with and supporting others in a positive, team environment to enhance the customer experience, maintaining a clean and professional office environment, safeguarding company monies & property, assisting in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the terms and conditions of the contract, following instructions and responding to management direction and reporting for work on time, as scheduled and ready to begin your work day.

Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills:

  • Math skills; including the ability to count money
  • Social skills; including the ability to engage & interact professionally
  • Problem-solving skills; including the ability to negotiate payment terms
  • Communication skills; including the flexibility to work with different personalities
  • Computer skills; ability to use computer programs required to process day to day transactions
  • Clerical skills; including the ability to file folders, answer phones, scan and copy paperwork
  • Organization skills; including the ability to utilize filing systems

Other requirements:

Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.

Excellent benefits including:

  • Health insurance (up to 80% of premiums paid by company)
  • Other insurances include, dental, vision, life, long & short-term disability, and more!
  • 401K
  • Paid holidays
  • Paid vacations!
  • Paid all-purpose time off
  • Paid training
  • Advancement opportunity!
  • Unlimited earning potential and more!

If you think you have what it takes to be a part of our dynamic team, please apply today!

Apply