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Entry Level Insurance Customer Service Representative Jobs in Lafayette, IN

Belcan

Customer Service Representative

Lafayette, IN · On-site

$24/hr

The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight. * The Entry level will typically ...

Belcan

Customer Service Representative

Lafayette, IN · On-site

$24/hr

... Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight. - The Entry level will typically only ...

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Entry Level Insurance Customer Service Representative information

See Lafayette, IN salary details

$9

$18

$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level insurance customer service representative in Lafayette, IN is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.14 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Lafayette, IN?

For Entry Level Insurance Customer Service Representative jobs in Lafayette, IN, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Lafayette, IN look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Lafayette, IN are:

What cities near Lafayette, IN are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Lafayette, IN with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Lafayette, IN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,617 per year, or $18.1 per hour.

Customer Service Representative

Belcan

Lafayette, IN • On-site

$24/hr

Other

Re-posted 8 days ago

Job description

Job Title: Associate Customer Service Rep I

Location: Lafayette, IN 47903

Duration: 12 Months Contract (Temp to Perm)

Pay Rate: $24/hr.

Shift Time: 1st shift, 06:30 AM - 03:00 PM


Job Details:

  • Level I: 0-3 years.
  • Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
  • The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight.
  • The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.
  • Solve simple customer problems and analyze customer service needs for communication to service and technical departments.
  • Frequently reports to the Customer Service Manager.
  • Experience in customer-facing roles previously, Microsoft Office application skills are a must.
  • Particularly Excel, Outlook, and Word. Any automotive paint experience is going to be a plus and will drive a higher hourly rate.
  • Responsibilities will include inventory management, customer interaction, cross-functional internal interaction, project support, problem resolution support, etc.
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About Belcan

Sourced by ZipRecruiter

Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1958

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