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Entry Level Insurance Customer Service Representative Jobs in Aurora, IL

Frozen Food Express

Customer Service Rep

Lemont, IL · On-site

$16.25 - $22/hr

... life insurance plans, vacation, and sick time. Responsibilities: * Perform customer service ... This is NOT an entry level, administrative position; it required the skills of a well-seasoned ...

Dacotah Bank

Customer Service Representative

Morris, IL · On-site

$15.50 - $21/hr

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build ... Dental Insurance - Dacotah Bank pays 100% of the premium for individual or family coverage

Copart, Inc.

Customer Service Representative

Chicago, IL · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Insurance • Discounts Along with many other employee benefits. At Copart, we are focused on ...

U-Haul

Customer Service Representative

Romeoville, IL · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Aurora, IL

Entry Level Insurance Customer Service Representative information

See Aurora, IL salary details

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How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level insurance customer service representative in Aurora, IL is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Aurora, IL?

For Entry Level Insurance Customer Service Representative jobs in Aurora, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Aurora, IL look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Aurora, IL are:

What cities near Aurora, IL are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Aurora, IL with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Aurora, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $38,763 per year, or $18.6 per hour.

Customer Service Rep

Frozen Food Express Industries

Lemont, IL • On-site

$16.25 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Customer Service Representative

Frozen Food Express is looking for a Customer Service Representative for our Lemont, IL location.

Our strategic vision at Frozen Food Express is to be the premier temperature-controlled LTL carrier in North America. Our mission is to be the safest, most predominant, temperature-controlled LTL carrier, offering best in class service to our customers. Customer Service Representatives are eligible for an attractive benefits package including medical, dental, vision, matching 401(k) retirement plan, life insurance plans, vacation, and sick time.

Responsibilities:

  • Perform customer service functions related to the business.
  • Responsible for daily hands-on customer related situations, account development and customer satisfaction.
  • Commit to and receive detailed customer load information by telephone, fax or electronic tendering.
  • Accurately and timely input all load information into the operating system.
  • Serve as customer's first line of communication and refer customer to the proper department as necessary.
  • Use exceptional telephone skills to present a quality-oriented image where the customer is treated in a consistent, courteous and efficient manner so that the impress reflect excellence.
  • Manage service issues by researching and coding all applicable service failures in the system.
  • Anticipate and facilitate problem resolution on all load issues to meet or exceed total customer expectation,
  • Assist in collecting and maintain current customer information in the operating system.
  • Communicate service issues, declined business and new business opportunities to the sale department.
  • Communicate effectively and professionally with customer, operations personnel and executive management.
  • Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service or Customer Service Manager.
  • Regular and reliable attendance is required.
  • Other duties as assigned by management.

Qualifications/Skills:

  • 3 years of recent customer service experience.
  • This is NOT an entry level, administrative position; it required the skills of a well-seasoned customer service professional.
  • Must be able to demonstrate the skills outlined in the Job Description.
  • Transportation industry or Logistics experience preferred.
  • HS Diploma or Equivalent.
  • Demonstrate keyboarding, data entry, and 10-key experience.
  • Working knowledge and experience with AS400 and EDI.
  • Excellent communication skills both verbal and written.
  • Ability to thrive and enjoy in fast paced environment.
  • Excellent organizational skills

The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks.

Employment will require a criminal background investigation and a drug/alcohol screening. While FFE promotes a drug free workplace, we no longer include marijuana in our comprehensive pre-employment drug screening program for any positions not regulated by the Department of Transportation. Impairment in the workplace is strictly prohibited and we will continue to test for all drugs and alcohol in compliance with our Reasonable Suspicion Policy.

Frozen Food Express is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origins, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law.

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