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Entry Level Insurance Customer Service Representative Jobs in Alexandria, LA

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Entry Level Insurance Customer Service Representative information

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$9

$17

$24

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level insurance customer service representative in Alexandria, LA is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.28 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Alexandria, LA?

For Entry Level Insurance Customer Service Representative jobs in Alexandria, LA, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Alexandria, LA look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Alexandria, LA are:

What cities near Alexandria, LA are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Alexandria, LA with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Alexandria, LA as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,014 per year, or $17.3 per hour.

Remote Customer Service Representatives - Prescription Savings Programs

NexRep

Alexandria, LA • On-site

$15/hr

Contractor

Medical, Dental

Posted 11 days ago

Job description

Where Customer Service Meets Compassion

Make a meaningful difference for people navigating the cost of their prescription medications and the process of accessing available assistance.

In this remote opportunity, you’ll be a trusted resource for individuals seeking support through prescription savings and assistance programs, answering questions, explaining the enrollment process, and helping them understand their available options.

If you’re a compassionate, detail-oriented problem solver who takes pride in providing exceptional service and helping people feel supported, this may be just what you’re looking for.

This remote, flexible opportunity pays independent contractors $15 per hour.

What You’ll Be Doing

  • Handling incoming and outgoing phone calls, responding to customer questions, and explaining program requirements
  • Obtaining patient financial records and other required documentation, verifying insurance benefits, and reviewing patient records and established guidelines to determine eligibility for assistance programs
  • Processing orders for specialty medications, including obtaining and documenting the required authorizations
  • Handling all customer interactions with compassion and professionalism, including those with upset or frustrated callers
  • Documenting and escalating complex adverse events or product quality complaints according to detailed client and program guidelines
  • Ensuring compliance with established processes, procedures, and regulations concerning medication ordering, medication distribution, and communication protocols

About You

At least one year of experience in a call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this client, it’s also essential to have:

  • Strong written and verbal communication skills to clearly and effectively explain information to customers
  • Great active listening skills, and the ability to ask probing questions as needed 
  • Strong analytical and problem-solving skills
  • Excellent attention to detail
  • Computer proficiency to navigate multiple programs and databases while assisting customers 
  • The ability to consistently deliver compassionate, high-quality customer service in a fast-paced, high-volume environment
  • Effective de-escalation skills when handling difficult calls

Your Home Office Environment

Because NexRep Marketplace contractors perform services remotely and independently, you’ll need a quiet, dedicated workspace, along with:

  • Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
  • A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
  • At least 8GB of RAM, with at least 4GB available for use
  • A processor capable of reliably running all required software and programs simultaneously
  • Up-to-date antivirus software
  • Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • A USB noise-cancelling headset
  • A webcam for your Certification experience
  • A smart phone to facilitate dual-factor authentication 

Where NexRep Contracts

NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.

Flexible Schedule

As a Customer Service Representative, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t, within the client’s hours of operation.

Hours of operation are Monday through Friday, 8:00 AM to 8:00 PM ET.

Please note that this third-party client requires that each independent contractor services a minimum of 20 hours per week. If you’d prefer to service fewer than 20 hours per week as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace. 

Pay and Perks

This customer service opportunity pays independent contractors $15 per hour.

Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.

You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:

  • Access to program experts who are available to meet with you upon request
  • Free certification to provide you with the information you need to be successful as a Customer Service Representative. Certification runs for 10 days, Monday-Friday, from 10:00 AM – 6:30 PM ET
  • Opportunity to earn up to $300 in certification incentives in your first month of servicing by reaching the milestones below: 
    • Completing certification and servicing at least 10 hours in Week 1: $50
    • Servicing at least 15 hours in Week 2: $50
    • Servicing at least 30 hours per week in Weeks 3 and 4: $200
  • The freedom and flexibility to choose your own schedule, within the client’s hours of operation
  • The chance to achieve better work-life balance

You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.

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