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Entry Level Insurance Customer Service Representative Jobs in Tennessee

Nashville Toyota North

Customer Service Rep

Madison, TN · On-site

$17/hr

... life insurance, employee discounts, an IRA bonus match program, a Christmas fund program, a ... A NORMAL DAY FOR A CUSTOMER SERVICE REP This full-time entry-level administrative position in our ...

Nashville Toyota North

Customer Service Rep

Madison, TN · On-site

$17/hr

Our team also enjoys great benefits, including medical, dental, paid time off (PTO), life insurance ... A NORMAL DAY FOR A CUSTOMER SERVICE REPThis full-time entry-level administrative position in our ...

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Entry Level Insurance Customer Service Representative information

See Tennessee salary details

$8

$17

$24

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for entry level insurance customer service representative in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Many employers offer on-the-job training, so highlighting your willingness to learn and any related skills can improve your chances. Applying through company websites or job boards and networking can also help you find opportunities suitable for beginners.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Tennessee? For Entry Level Insurance Customer Service Representative jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Tennessee look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Tennessee are:
What cities in Tennessee are hiring for Entry Level Insurance Customer Service Representative jobs? Cities in Tennessee with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Customer Service Rep

Nashville Toyota North

Madison, TN • On-site

$17/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Are you an administrative professional looking for exciting work? If so, join our office team at Nashville Toyota North in Nashville, TN as a full-time Customer Service Rep!
WE ARE AN ESTABLISHED COMPANY THAT VALUES OUR TEAM
We pay our Customer Service Reps a competitive starting wage of $17/hour. Our team also enjoys great benefits, including medical, dental, paid time off (PTO), life insurance, employee discounts, an IRA bonus match program, a Christmas fund program, a Christmas party, and opportunities for advancement through internal promotions.
Our team also enjoys discounted oil changes, free unlimited car washes, and free lunches during Saturday shifts. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!
WHAT WE NEED FROM YOU
  • At least 18 years old
  • Valid driver's license and a clean driving record
  • Authorization to work in the U.S.
  • Excellent customer service skills

Front desk experience is preferred, but multiple factors will be taken into consideration. If you can meet these requirements and perform this administrative job as described above, we would be happy to have you as part of our office team!
ARE YOU A GOOD FIT?
Ask yourself: Do you have excellent verbal and written communication skills? Can you balance multiple tasks while demonstrating good time management? Are you highly organized and attentive to detail? Do you work well in a collaborative environment? If so, please consider applying for this Customer Service Rep position today!
A NORMAL DAY FOR A CUSTOMER SERVICE REP
This full-time entry-level administrative position in our office works from 12 PM to 8 PM, Monday to Friday with weekends off.
As a Customer Service Rep, you use your excellent customer service skills, you greet guests as they enter the showroom and ensure they feel comfortable. You answer the phone in a timely manner and direct the call to the appropriate personnel when customers call for information. Maintaining a calm and professional demeanor, you professionally speak to customers, even when they're upset with the service they've received.
Additionally, you cross-train to help with our back desk area and are happy to take on any task that comes your way. As needed, you issue temp tags through our online system as well as maintain deal folders and ensure they're ready for our sales team. The front desk area is always clean and tidy under your watch. You enjoy having a job that uses your strong administrative and office skills, and you take great pride in knowing your hard work keeps our dealership running at optimal levels!
ABOUT NASHVILLE TOYOTA NORTH
Nashville Toyota North proudly serves drivers from across the Middle Tennessee area. We offer a large selection of new and pre-owned vehicles from the powerful Toyota Supra to the rugged Toyota Tacoma. But our top-notch customer service doesn't end in the showroom. We also treat our customers like VIPs in our service department and express center. Because only the very best will do, we strive to maintain a friendly and professional team of experts to help our customers shop for, service, and finance their dream cars.
We're always looking for bright, motivated, and energetic professionals to add to our world-class team. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you! Join us today for access to competitive compensation, great benefits, and the chance to build the career you've always imagined.
Location: 37115

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