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Entry Level Insurance Customer Service Representative Jobs in Tennessee

QCHI

Customer Service Representative

Shelbyville, TN · On-site

$13.75 - $18.50/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Shelbyville, TN · On-site

$13/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Brownsville, TN · On-site

$14/hr

... entry-level position that has great potential for the right person! We are looking for a team ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Brownsville, TN · On-site

... entry-level position that has great potential for the right person! We are looking for a team ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Dyersburg, TN · On-site

$14/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Bolivar, TN · On-site

$13/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Dyersburg, TN · On-site

$13.50 - $18.25/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Springfield, TN · On-site

$13/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Springfield, TN · On-site

$15 - $20.50/hr

The Customer Service Representative opportunity is a Full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

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Entry Level Insurance Customer Service Representative information

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$17

$24

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for entry level insurance customer service representative in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Many employers offer on-the-job training, so highlighting your willingness to learn and any related skills can improve your chances. Applying through company websites or job boards and networking can also help you find opportunities suitable for beginners.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Tennessee? For Entry Level Insurance Customer Service Representative jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Tennessee look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Tennessee are:
What cities in Tennessee are hiring for Entry Level Insurance Customer Service Representative jobs? Cities in Tennessee with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Insurance Customer Service Representative

21st Mortgage Corporation

Knoxville, TN • On-site

$38K - $52K/yr

Other

Re-posted 26 days ago

21st Mortgage rating

9.2

Company rating: 9.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Insurance Processing Representative

Answer inbound phone calls from customers, insurance companies or other departments. Process policies daily from Insurance New Loans Queue. Monitor and process requests in Titan Estimates queue to prepare insurance estimates and quote documents for other departments. Contact customers via phone for Welcome Calls. Assist insurance agents in the Sales Queue by calling customers. Process website quote requests for loan customers through website quote queue.

Must have ability to communicate effectively both oral and written. Must have ability to multi-task in a fast paced work environment. Must have demonstrated ability to organize and manage time effectively. Prefer to have call center / phone experience or equal customer service experience from other industries. Minimum 2 year degree preferred but not required.

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