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Entry Level Inmate Call Monitoring Jobs in Missouri

Tierpoint

EOC Support Analyst

Saint Louis, MO · On-site

$23/hr

Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly ... Train and master entry level system administrative tasks * Identify critical issues and engage key ...

Tierpoint

EOC Support Analyst

Saint Louis, MO

$23/hr

Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly ... Train and master entry level system administrative tasks * Identify critical issues and engage key ...

AB InBev

Utility Technician

Arnold, MO · On-site

$26.28/hr

... we call home and the 65,000 hardworking Americans who bring our beer to life. We are powered by a ... This is an entry level production position with the opportunity to increase your knowledge and ...

Boise Cascade

Millwork Sales Coordinator

Kansas City, MO · On-site

$75K - $110K/hr

We offer a wide range of entry-level careers for new workers and advanced career opportunities for ... Monitor and track product sales, gross profit, product mix, promotional events, and growth.

Lumen

Field Technician I - Kansas City, MO

Kansas City, MO · On-site

$19.25 - $26.25/hr

... monitoring, installation, or maintenance/repair. * Entry-level technician with experience and/or ... call out, dispatch, and overtime are required as dictated by the business. * A valid driver ...

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All JobsInmate Call Monitoring JobsEntry Level Inmate Call Monitoring JobsEntry Level Inmate Call Monitoring Jobs in Missouri

Entry Level Inmate Call Monitoring information

What is the difference between Entry Level Inmate Call Monitoring vs Entry Level Security Surveillance Operator?

AspectEntry Level Inmate Call MonitoringEntry Level Security Surveillance Operator
CredentialsBasic background check, possibly security clearanceBasic background check, security clearance often preferred
Work EnvironmentCorrectional facilities, monitoring inmate callsSecurity control rooms, monitoring surveillance feeds
Employer & IndustryCorrectional institutions, government agenciesSecurity firms, government agencies, private companies
Job FocusMonitoring inmate communications for security risksMonitoring security cameras for suspicious activity

Both roles involve monitoring and security, but Entry Level Inmate Call Monitoring focuses on inmate communications within correctional facilities, while Entry Level Security Surveillance Operator emphasizes monitoring surveillance feeds in various security settings. The skills and credentials overlap, but the work environments and specific responsibilities differ.

What is a corrections monitoring technician?

A corrections monitoring technician is responsible for overseeing inmate communications, such as phone calls, to ensure security and compliance with facility policies. They typically use monitoring software and work in a correctional environment, often requiring attention to detail and knowledge of security procedures.

What companies hire former inmates?

Many companies across various industries hire former inmates, especially those committed to second chances and fair hiring practices. These organizations often partner with reentry programs and may require background checks, but they value skills, work ethic, and rehabilitation efforts. Examples include retail, manufacturing, food service, and construction firms that have inclusive hiring policies.

Are inmate phone calls monitored?

Inmate call monitoring is a common practice in correctional facilities, and staff often listen to or record calls to ensure security and prevent illegal activity. Entry level inmate call monitoring jobs typically involve using specialized software and following strict protocols to oversee inmate communications.

How much money is a 15-minute jail call?

Entry Level Inmate Call Monitoring jobs typically involve overseeing calls that may be subject to charges or monitoring fees. The cost of a 15-minute jail call varies depending on the facility and service provider but can range from a few dollars to over ten dollars. Monitoring these calls requires understanding call procedures and compliance regulations.

What are some common challenges faced by entry-level professionals in inmate call monitoring, and how can they effectively manage them?

Entry-level professionals in inmate call monitoring often encounter challenges such as handling high call volumes, maintaining focus during repetitive tasks, and ensuring strict adherence to confidentiality and legal guidelines. Effective time management and staying alert are crucial, as is developing a strong understanding of institutional protocols. Building good communication with supervisors and seeking feedback can help new monitors quickly adapt and address any uncertainties or stressors in the role.

What is an Entry Level Inmate Call Monitoring position?

An Entry Level Inmate Call Monitoring position involves listening to, reviewing, and documenting phone calls made by inmates in correctional facilities. The primary goal is to ensure that all communications comply with facility rules and to detect any potential security threats or policy violations. Employees in this role typically use specialized software to monitor calls, flag suspicious activity, and report findings to supervisors or law enforcement as needed. This position requires strong attention to detail, discretion, and the ability to handle confidential information.

What are the key skills and qualifications needed to thrive as an Entry Level Inmate Call Monitoring Specialist, and why are they important?

To thrive as an Entry Level Inmate Call Monitoring Specialist, you generally need strong attention to detail, confidentiality, and a high school diploma or equivalent. Familiarity with call monitoring software, recording systems, and basic computer applications is typically required. Excellent listening skills, discretion, and the ability to remain impartial under pressure help individuals excel in this role. These skills ensure accurate monitoring, compliance with regulations, and the security of sensitive communications within correctional facilities.
What are the most commonly searched types of Inmate Call Monitoring jobs in Missouri? The most popular types of Inmate Call Monitoring jobs in Missouri are:
What are popular job titles related to Entry Level Inmate Call Monitoring jobs in Missouri? For Entry Level Inmate Call Monitoring jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Entry Level Inmate Call Monitoring jobs in Missouri look for? The top searched job categories for Entry Level Inmate Call Monitoring jobs in Missouri are:
What cities in Missouri are hiring for Entry Level Inmate Call Monitoring jobs? Cities in Missouri with the most Entry Level Inmate Call Monitoring job openings:
Entry Level Inmate Call Monitoring jobs near you
Infographic showing various Entry Level Inmate Call Monitoring job openings in Missouri as of July 2026, with employment types broken down into 64% Full Time, 18% Part Time, and 18% Temporary. Highlights an 100% In-person job distribution.
EOC Support Analyst

EOC Support Analyst

Tierpoint

Saint Louis, MO • On-site

$23/hr

Full-time

Posted 18 days ago

TierPoint rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

145th of 210 rated it services

Job description

Overview
The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming calls and alerts regarding services for both internal and external customers. Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly documented ticket. The analyst is also responsible for identifying critical issues and engaging key resources while gathering information needed to effectively escalate problems in a fast-paced environment. Analysts in this position will be working in a fast paced, and sometimes high-pressure, environment and as a part of a team which is staffed on a continual 24/7/365 basis.
Responsibilities
  • Provides quality internal and external customer service surrounding the Company values.
  • Utilizes tools to identify and remediate/escalate incidents quickly.
  • Perform basic diagnosis and troubleshooting of technical events.
  • Train and master entry level system administrative tasks
  • Identify critical issues and engage key resources in a timely manner.
  • Gather and document information from multiple sources to determine path of escalation.
  • Thoroughly document all actions utilizing company tools including ticketing system
  • Maintain professionalism in all communications via phone, chat, and email.
  • Ability to follow written process documentation consistently.
  • Continually assist in evaluation and improvement of internal processes and procedure
  • Maintain a presentable appearance.
  • Participate in Incident Management Duties
  • Monitor critical systems to ensure they are running correctly.
  • Other duties as assigned.

Qualifications
  • Must possess strong customer service attitude and interpersonal skills.
  • Exudes serious professionalism in all facets of their work.
  • Ability to multi-task in order to meet primary goals as well as other duties as assigned.
  • Availability to work shifts as assigned including holidays or weekends.
  • Must be comfortable working on the phone with clients and peers.
  • Must be reliable and punctual - critical that this position is covered at all scheduled times.
  • Must be available to work all shifts if coverage gaps arise.
  • Proven ability to work effectively and cooperatively with others as well as independently.
  • Demonstrated flexibility, organization, and self-motivation.
  • Willingness to learn new processes or procedures and grow technical skill set.
  • Maintain professional communications with clients at all times.
  • Hands-on Personal Computer experience
  • Must be able to type 50 WPM, with accuracy.
  • Adequate professional experience and knowledge to perform Job Responsibilities
  • Excellent verbal, written, and interpersonal skills.
  • Ability to prioritize and organize effectively.
  • Ability to work on multiple projects simultaneously.
  • Ability to work both independently and with others.
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
  • Proficiency in using MS Office Suite and Windows-based computer applications.

Preferred Experience
  • Prior work in a technical call center or ticket routing setting
  • 2 years or more of work experience in a customer service role
  • Prior technical experience or education in the Information Technology industry

Working Conditions
  • Office environment

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Rate: $23.00
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