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Entry Level Inmate Call Monitoring Jobs in Florida

Bridges International

Operations Technician

Cocoa, FL · On-site

$15/hr

... Category Entry Level Description Progress your career with the largest and fastest growing ... Conduct weekend phone monitors to inmate's employers. * Collect and record inmate paychecks.

GovernmentJobs.com

LPN/RN

Defuniak Springs, FL

$23.25 - $31.50/hr

This role requires maintaining accurate medical documentation, monitoring inmate health needs, and ... Participate in inmate screening, evaluation, and treatment in settings such as sick call, mental ...

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Entry Level Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as an Entry Level Inmate Call Monitoring Specialist, and why are they important?

To thrive as an Entry Level Inmate Call Monitoring Specialist, you generally need strong attention to detail, confidentiality, and a high school diploma or equivalent. Familiarity with call monitoring software, recording systems, and basic computer applications is typically required. Excellent listening skills, discretion, and the ability to remain impartial under pressure help individuals excel in this role. These skills ensure accurate monitoring, compliance with regulations, and the security of sensitive communications within correctional facilities.

What are some common challenges faced by entry-level professionals in inmate call monitoring, and how can they effectively manage them?

Entry-level professionals in inmate call monitoring often encounter challenges such as handling high call volumes, maintaining focus during repetitive tasks, and ensuring strict adherence to confidentiality and legal guidelines. Effective time management and staying alert are crucial, as is developing a strong understanding of institutional protocols. Building good communication with supervisors and seeking feedback can help new monitors quickly adapt and address any uncertainties or stressors in the role.

What is an Entry Level Inmate Call Monitoring position?

An Entry Level Inmate Call Monitoring position involves listening to, reviewing, and documenting phone calls made by inmates in correctional facilities. The primary goal is to ensure that all communications comply with facility rules and to detect any potential security threats or policy violations. Employees in this role typically use specialized software to monitor calls, flag suspicious activity, and report findings to supervisors or law enforcement as needed. This position requires strong attention to detail, discretion, and the ability to handle confidential information.

What is the difference between Entry Level Inmate Call Monitoring vs Entry Level Security Surveillance Operator?

AspectEntry Level Inmate Call MonitoringEntry Level Security Surveillance Operator
CredentialsBasic background check, possibly security clearanceBasic background check, security clearance often preferred
Work EnvironmentCorrectional facilities, monitoring inmate callsSecurity control rooms, monitoring surveillance feeds
Employer & IndustryCorrectional institutions, government agenciesSecurity firms, government agencies, private companies
Job FocusMonitoring inmate communications for security risksMonitoring security cameras for suspicious activity

Both roles involve monitoring and security, but Entry Level Inmate Call Monitoring focuses on inmate communications within correctional facilities, while Entry Level Security Surveillance Operator emphasizes monitoring surveillance feeds in various security settings. The skills and credentials overlap, but the work environments and specific responsibilities differ.

What are the most commonly searched types of Inmate Call Monitoring jobs in Florida? The most popular types of Inmate Call Monitoring jobs in Florida are:
What are popular job titles related to Entry Level Inmate Call Monitoring jobs in Florida? For Entry Level Inmate Call Monitoring jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Entry Level Inmate Call Monitoring jobs in Florida look for? The top searched job categories for Entry Level Inmate Call Monitoring jobs in Florida are:
What cities in Florida are hiring for Entry Level Inmate Call Monitoring jobs? Cities in Florida with the most Entry Level Inmate Call Monitoring job openings:
Entry Level Inmate Call Monitoring jobs near you

Field Service Technician / Inmate Site Administrator

Combined Public Communications

Green Cove Springs, FL

Full-time

Retirement, PTO

Posted 13 days ago

Job description

Field Service Technician / Inmate Site Administrator

Location: Florida Job Type: Full-Time

Department: Operations

General Description

We are a rapidly growing telecommunications company seeking a Field Service Technician / Inmate Site Administrator to support operations at the Clay County Jail. This role combines hands-on technical field service work with on-site device administration and support within a correctional facility.

The position is responsible for maintaining, installing, and troubleshooting telecommunications and low-voltage equipment, as well as managing inmate handheld devices, site inventory, and basic network functionality. The ideal candidate is technically capable, dependable, customer-service oriented, and comfortable working in a correctional environment.

Work Schedule / Site Assignment

This position will serve as the primary on-site administrator at Clay County Jail (Florida) on Mondays, Wednesdays, and Fridays. On Tuesdays and Thursdays, the employee will travel to other assigned facilities to provide field service support, complete service orders, and assist with equipment installation, troubleshooting, and maintenance as needed.

Some overnight travel may be required depending on operational needs and site locations.

Essential Functions

The duties listed below are representative and may not include all responsibilities:

Field Service amp; Technical Support

· Perform MACs (moves, adds, and changes) and service telecommunications equipment.

· Install, terminate, and maintain low-voltage wiring (CAT5/CAT6) in accordance with industry best practices.

· Install and service telecommunications equipment, inmate phones, view units, charging stations, and networking devices.

· Troubleshoot hardware, software, and network-related issues.

· Maintain and monitor Wi-Fi networks to ensure adequate coverage throughout all cells and pods.

· Ship defective equipment to the home office and document replacements.

· Use minor computer networking and PC skills (MS Windows and Office).

Inmate Site Administration at Clay County, FL

· Assign, unassign, and charge inmate handheld devices.

· Maintain accurate inventory records of all devices and equipment.

· Pull reports for the facility using proprietary company software.

· Troubleshoot handheld device issues and coordinate returns or replacements.

· Train facility staff and users on product functionality and features as needed.

Skills amp; Abilities

· Strong customer service and interpersonal skills.

· Ability to train users on systems and device functionality.

· Quick learner of proprietary systems and processes.

· Ability to adapt in a fast-paced environment and manage multiple service requests.

· Comfortable working independently and on-site at a correctional facility.

· Basic computer skills; experience with iOS/iPads/iPods preferred.

Minimum Qualifications

Education:

· High School Diploma or equivalent.

Experience:

· Minimum of two (2) years’ experience installing, maintaining, or repairing telecommunications, video, cable, data, or voice equipment preferred.

· Entry-level candidates with strong technical aptitude may be considered.

Requirements:

· Must be comfortable working inside a correctional facility.

· Must pass a background check and maintain facility clearance.

· Must have a valid driver’s license and a good driving record.

· No felony convictions.

· Must be punctual, dependable, and able to meet required deadlines.

· Authorized to work in the United States.

· Travel as needed

Physical amp; Working Conditions

· Must be able to lift up to 50 pounds.

· Exposure to indoor and outdoor environmental conditions.

· Regular walking on cement floors.

· Occasional stooping, bending, kneeling, crouching, and reaching.

· Frequent typing, repetitive motion, talking, and hearing.

Compensation amp; Benefits

Benefits, PTO, 401(k), ESOP

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