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Entry Level Helpdesk Jobs in West Springfield, MA

NY Marketing Firm

Account Management - Entry Level

Hartford, CT · On-site

$44.40K - $53.50K/yr

We specialize in dealing with customers face to face on behalf of these companies to help them keep ... in an entry level customer service and marketing position. All openings are ideal for recent ...

NY Marketing Firm

Account Manager - Entry Level

Hartford, CT

$44.40K - $53.50K/yr

We specialize in dealing with customers face to face on behalf of these companies to help them keep ... in an entry level customer service and marketing position. All openings are ideal for recent ...

NY Marketing Firm

Account Manager - Entry Level

Hartford, CT · On-site

$44.40K - $53.50K/yr

We specialize in dealing with customers face to face on behalf of these companies to help them keep ... in an entry level customer service and marketing position. All openings are ideal for recent ...

CT Team

Be Seen First

Entry Level Account Manager

Hartford, CT · On-site

$50K - $60K/yr

This is a full-time, entry-level opportunity with hands-on training provided. We are looking for ... We believe that by prioritizing connection and collaboration, we can help our clients achieve their ...

CT Team

Be Seen First

Entry Level Account Manager

Hartford, CT · On-site

$50K - $60K/yr

This is a full-time, entry-level opportunity with hands-on training provided. We are looking for ... We believe that by prioritizing connection and collaboration, we can help our clients achieve their ...

VIOC

Entry Level Vehicle Service Specialist

Chicopee, MA · On-site

$18.50/hr

Entry-Level Vehicle Service Specialist $18.50/hr + Daily Pay | No Experience Needed | No Late Evenings Looking for a hands-on role where you can learn real skills, help people, and build a long-term ...

VIOC

Entry Level Vehicle Service Specialist

Westfield, MA · On-site

$18.50/hr

Entry-Level Vehicle Service Specialist $18.50/hr + Daily Pay | No Experience Needed | No Late Evenings Looking for a hands-on role where you can learn real skills, help people, and build a long-term ...

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Entry Level Helpdesk information

See West Springfield, MA salary details

$12

$23

$33

How much do entry level helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level helpdesk in West Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What cities near West Springfield, MA are hiring for Entry Level Helpdesk jobs? Cities near West Springfield, MA with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in West Springfield, MA as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 3% Full Time, 83% Part Time, and 12% Contract. Highlights an 23% Physical, 76% Hybrid, and 1% Remote job distribution, with an average salary of $47,984 per year, or $23.1 per hour.

Account Management - Entry Level

NY Marketing Firm

Hartford, CT • On-site

$44.40K - $53.50K/yr

Full-time

Posted 21 days ago

Job description

Company Description

POWERED BY PEOPLE

Job Description

Account Management - Entry Level

Apply and interview now for ENTRY LEVEL SALES and MARKETING positions.

Successful candidates can grow to management.
NY Marketing Firm is currently hiring entry level individuals with a marketing and sales background for the Account Manager position. We market for large Fortune 500 companies. We specialize in dealing with customers face to face on behalf of these companies to help them keep their existing customers happy and acquire new customers as well.
NY Marketing Firm is the leader in the marketing industry and in tailoring sales and marketing to their needs. Our goal is to provide the best customer satisfaction and improve their customer relations is #1 to our marketing company.

Our marketing techniques cater to their needs by speaking directly to our clients and providing them with immediate results. This overall marketing approach enhances client brand loyalty, which translates into increased revenues and success, creating a positive long lasting impression. 
We specialize in 3 areas:

1) Customer Acquisition and Retention: Fortune 100 & 500 companies hire us to promote their products and services to their customers (business and consumer)
2) Leadership and strategic consultation for our network of offices nationally.
3) Coaching and developing business people to become future leaders.

Requirement

 We are willing to train highly motivated people for management and customer service opportunities but you must be willing to work hard in an entry level customer service and marketing position. All openings are ideal for recent graduates, or professionals with sales & marketing experience looking for a career change because this is an entry level position in a brand new industry.

Apply To: [email protected] or contact our Human Resource at 646.512.5754

Apply