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Entry Level Helpdesk Jobs in Lithonia, GA (NOW HIRING)

Net Commesh

Entry Level Marketing Assistant

Atlanta, GA · On-site

$38K - $47K/yr

As an Entry Level Marketing Assistant, you will work under the guidance of seasoned marketing professionals, helping to implement effective marketing strategies that will elevate our brand and engage ...

Dimensional Innovations Marketing Empire

Be Seen First

Entry Level Marketing Assistant

Atlanta, GA · On-site

$1.3K - $1.7K/yr

We provide hands-on training, ongoing support, and product education to help new team members ... As an Entry Level Marketing Assistant, you will support local marketing and customer outreach ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Lithonia, GA

Entry Level Helpdesk information

See Lithonia, GA salary details

$11

$21

$30

How much do entry level helpdesk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level helpdesk in Lithonia, GA is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What cities near Lithonia, GA are hiring for Entry Level Helpdesk jobs?

Cities near Lithonia, GA with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Lithonia, GA as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,963 per year, or $21.1 per hour.

Entry Level Account Manager

Social Status Solutions

Decatur, GA • On-site

$45K - $48K/yr

Full-time

Re-posted 13 days ago

Job description

We are seeking an Entry Level Account Manager to help take our client's retail marketing and advertising campaigns to the next level. Entry Level Account Manager role will be an integral part of our event marketing and promotions team in order to help raise awareness for assigned brands. Want to make a positive impact on the event marketing industry? We are changing the way people interact with brands and customer experience as a whole. Are you a master relationship builder? Our Entry Level Account Manager is the key liaison between our clients and their customers through integrated marketing and event relations initiatives.
Scope of Entry Level Account Manager Responsibilities:
  • Develop and execute marketing communications and event relations strategies in order to establish and maintain a positive brand image
  • Generate a buzz about the client and company with the general public through targeted communications and retail marketing strategies
  • Assist in the creation of promotional collateral and visual presentations
  • Promote products and services in a meaningful way to the public and provide a direct feedback loop for continued market success
  • Develop solid working relationships with cross-functional counterparts and fellow Entry Level Account Managers
  • Conduct educational and training meetings for colleagues on clients, products, and services
  • Gather customer references and testimony for further branding and retail marketing efforts

Attributes for Success as an Entry Level Account Manager:
  • Proactive, goal-oriented individuals who take pride in what they do and in successfully completing their tasks
  • Strong interpersonal skills when interacting with customers and teammates alike
  • Strategic thinking skills and the ability to solve problems and overcome obstacles
  • Excellent communication and presentation skills
  • Strong leadership and a high degree of independence while still functioning within a team-oriented environment
  • Ability to maintain composure at all times when interacting with customers
  • Ideally have experience in marketing, public relations, sales, and customer service (all training is provided, however, a strong foundation ensures success)
  • Passion for delivering top-tier customer service and representing the client with the utmost professionalism

The Entry Level Account Manager position requires daily travel to our office and events.
#LI-Onsite

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