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Entry Level Helpdesk Jobs in Hopkins, MN (NOW HIRING)

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Entry Level Helpdesk information

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How much do entry level helpdesk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level helpdesk in Hopkins, MN is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.44 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Hopkins, MN?

The most popular types of Helpdesk jobs in Hopkins, MN are:

What cities near Hopkins, MN are hiring for Entry Level Helpdesk jobs?

Cities near Hopkins, MN with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Hopkins, MN as of August 2026, with employment types broken down into 82% Full Time, 12% Part Time, 5% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $49,035 per year, or $23.6 per hour.

Account Coordinator (Entry-Level)

Katapult Network

Minneapolis, MN • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Bachelor's Degree Required to Apply


Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation’s top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent.


The Job:

We’re looking for an outgoing, detail-oriented Account Coordinator to join a professional team that supports clients and helps maintain strong account relationships. This role is perfect for recent graduates or entry-level professionals who enjoy working with people, solving problems, and learning the ins and outs of account management and operations. No prior experience is required — training is provided.


What You Will Be Doing As An Account Coordinator:

  • Assist clients with account-related requests, including transfers, payments, product inquiries, and transaction questions
  • Research and resolve client issues while coordinating with internal teams
  • Support cross-selling of products and services based on client needs
  • Process paperwork related to applications, transfers, and account updates
  • Maintain accurate records in client databases
  • Serve as backup support for front desk or administrative functions as needed
  • Monitor and update client information to ensure accuracy
  • Help maintain office files and documentation in compliance with internal procedures


Our Ideal Account Coordinator Candidate Has:

  • Customer service orientation: Friendly, professional, and proactive when assisting clients
  • Organization: Able to manage multiple tasks and maintain accurate records
  • Attention to detail: Careful and precise with paperwork, data entry, and follow-up
  • Problem-solving: Comfortable researching issues and working with teams to find solutions
  • Professionalism: Maintains composure, positive attitude, and initiative in all situations
  • Willingness to learn: Excited to gain hands-on experience in account management and office operations


Requirements To Be An Account Coordinator:

  • Bachelor's degree


Katapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.


We're social! Follow us on:

Instagram: @katapultnetworkinc

Facebook: Katapult Network

LinkedIn: Katapult Network


Other job titles that we would consider: Operations Associate, Office Assistant, Operations Coordinator, Account Manager, HR Assistant, Administrative Assistant, Billing Assistant, Client Coordinator, Project Manager, Project Coordinator, Customer Service Representative, Client Services Coordinator, Client Relationship Coordinator, Account Executive, Customer Support Specialist

Company Description

Katapult Network is designed to help recent college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the nation’s top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations that want to find their next generation of talent.