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Entry Level Helpdesk Jobs in Farmington, MI (NOW HIRING)

Askia Incorporation

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Sales Representative (Entry Level + Advancement)

Farmington Hills, MI · On-site

$45K - $55K/yr

Sales Representative - Entry Level At Askia, our mission is to help businesses thrive by expertly navigating the ever-changing landscape of customer acquisition. We understand the importance of ...

Askia Incorporation

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Sales Representative (Entry Level + Advancement)

Farmington Hills, MI · On-site

$45K - $55K/yr

Sales Representative - Entry Level At Askia, our mission is to help businesses thrive by expertly navigating the ever-changing landscape of customer acquisition. We understand the importance of ...

Askia Incorporation

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Account Manager | Entry Level Sales + Training

Royal Oak, MI · On-site

$55K - $65K/yr

Identify new business opportunities and help expand client reach * Collaborate with a motivated team to hit sales targets and company goals What we're looking for in an Entry Level Account Manager:

Askia Incorporation

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Account Manager | Entry Level Sales + Training

Royal Oak, MI · On-site

$55K - $65K/yr

Identify new business opportunities and help expand client reach * Collaborate with a motivated team to hit sales targets and company goals What we're looking for in an Entry Level Account Manager:

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Farmington, MI

Entry Level Helpdesk information

See Farmington, MI salary details

$12

$22

$33

How much do entry level helpdesk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for entry level helpdesk in Farmington, MI is $22.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.53 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Farmington, MI?

The most popular types of Helpdesk jobs in Farmington, MI are:

What cities near Farmington, MI are hiring for Entry Level Helpdesk jobs?

Cities near Farmington, MI with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Farmington, MI as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $47,384 per year, or $22.8 per hour.

Entry Level MSP Technician (Help Desk)

Troy, MI • Hybrid

Grid4 Communications
Telecommunications • 11 - 50 employees
Learn more about Grid4 Communicationsexternal

$40K - $57K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 1 hour ago

Job description

Entry-Level MSP Technician

Are you an aspiring IT professional with a passion for technology and a desire to learn and grow in the fast-paced world of Managed Services? We're seeking an Entry-Level MSP Technician to join our team and help us deliver outstanding IT solutions to our clients. If you're eager to build your skills, work with a diverse range of technologies, and make a real impact in a supportive environment, this position is for you!

Key Responsibilities:

  • Provide first-level technical support to clients, addressing their needs efficiently and professionally
  • Assist with the monitoring, maintenance, and troubleshooting of clients' networks, systems, and devices
  • Document all work performed in our ticketing system, maintaining clear and accurate records
  • Collaborate with team members to resolve technical issues and escalate complex problems to higher-level technicians as needed
  • Participate in ongoing training and development to improve your technical skills and stay current with industry trends
  • Contribute to the implementation of IT best practices, ensuring our clients receive consistent, high-quality service
  • Support the deployment and configuration of hardware and software, following standard procedures and guidelines
  • Actively engage with the team, sharing knowledge and contributing to a positive, collaborative work environment
  • Help clients understand and utilize technology to improve their operations and achieve their goals

Requirements:

  • Associate's degree in Computer Science, Information Technology, or a relevant field
  • Relevant entry-level technical certifications, such as A+, Network+, or MTA, or a willingness to pursue these certifications
  • Basic understanding of Windows Server family, Microsoft 365, and current Microsoft Desktop Operating Systems
  • Familiarity with networking fundamentals, including hands-on experience with routers, switches, and wireless infrastructure
  • Strong problem-solving and troubleshooting skills, with a focus on providing excellent customer service
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple terms
  • A genuine passion for technology and a commitment to continuous learning and personal growth
  • Highly organized and the ability to manage multiple tasks and priorities

What we'll bring to the table:

  • Work-life balance, with flexible work arrangements and remote work options
  • Vibrant company culture and a fun, inclusive work environment - our values are at the core of everything we do
  • Opportunities for professional growth, training, and development, allowing you to reach your full potential
  • Employee health is one of our top priorities! We offer comprehensive health benefits - medical, dental, and vision
  • Generous time off, including 10 vacation days, 10 paid holidays, 5 paid personal/sick days, bereavement, jury duty, and military leave
  • 401(k) with a competitive company match, helping you secure your financial future
  • Business casual dress code and a modern, collaborative office space
  • Regular team-building events, social activities, and opportunities to give back to the community


Salary Range: $40,000 - $57,850

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