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Entry Level Helpdesk Jobs in Nebraska (NOW HIRING)

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Entry Level Sales

Omaha, NE · On-site

We provide a structured and proven Phase Training Program that has repeatedly helped new reps get their first signed contracts in as little as a week, without prior experience or weeks of boring ...

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Entry Level Helpdesk information

See Nebraska salary details

$12

$22

$32

How much do entry level helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level helpdesk in Nebraska is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.76 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Nebraska?

The most popular types of Helpdesk jobs in Nebraska are:

What cities in Nebraska are hiring for Entry Level Helpdesk jobs?

Cities in Nebraska with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Nebraska as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $45,912 per year, or $22.1 per hour.

Entry Level Remote Benefits Advisor

Zuzick Organization of Globe Life

Kearney, NE • On-site

$52K - $65K/yr

Full-time

Posted 23 days ago

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

171st of 315 rated insurance

Job description

About the Role:

We are seeking motivated individuals to join our growing remote team as a Entry Level Remote Benefits Advisor. This is an entry-level opportunity designed for candidates who are eager to learn the fundamentals of protecting employees, work directly with members, and support the delivery of benefit solutions. No prior industry experience is required- comprehensive training, licensing support, and ongoing mentorship are provided, with clear opportunities for long term growth and leadership development.

Key Responsibilities:

Engage with members to understand their goals and provide clear, supportive guidance

Assist in developing client-focused strategies under the direction of experienced team leaders

Maintain consistent communication with members to ensure a positive experience

Support follow-up processes and help ensure client needs are met in a timely manner

Collaborate with team members in a fully remote environment

Participate in ongoing training, coaching, and professional development

Gradually take on increased responsibility and leadership tasks as skills develop

This is a remote, client-facing sales role where you will meet with clients via Zoom, assess their needs, and recommend appropriate benefit solutions.

This position is performance-based with uncapped earning potential.

📞 Responsibilities

Connect with prospective clients via phone and virtual meetings

Educate clients on benefit options and coverage

Build and maintain client relationships

Follow up on leads and manage your pipeline

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

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