Lincoln, NE · On-site
$16 - $21.75/hr
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical ...
Lincoln, NE · On-site
$16 - $21.75/hr
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical ...
$17.75 - $24/hr
Work you'll do As a Junior Associate, Compliance HelpDesk on the Ethics and Compliance team, you will be responsible for: * Responding to Compliance HelpDesk support requests through phone, chat, and ...
$17.75 - $24/hr
Work you'll do As a Junior Associate, Compliance HelpDesk on the Ethics and Compliance team, you will be responsible for: * Responding to Compliance HelpDesk support requests through phone, chat, and ...
$19.25 - $26/hr
Associate degree or equivalent experience in Information Technology, experience supporting Apple devices, familiarity with Google Workspace for Education and Microsoft 365, basic understanding of ...
$19.25 - $26/hr
Associate degree or equivalent experience in Information Technology, experience supporting Apple devices, familiarity with Google Workspace for Education and Microsoft 365, basic understanding of ...
Wahoo, NE · On-site
$19.25 - $26/hr
Associate degree or equivalent experience in Information Technology, experience supporting Apple devices, familiarity with Google Workspace for Education and Microsoft 365, basic understanding of ...
Wahoo, NE · On-site
$19.25 - $26/hr
Associate degree or equivalent experience in Information Technology, experience supporting Apple devices, familiarity with Google Workspace for Education and Microsoft 365, basic understanding of ...
$13.50 - $18.25/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
$13.50 - $18.25/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Omaha, NE · On-site
$12.50 - $17/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
Omaha, NE · On-site
$12.50 - $17/hr
Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...
$12.50 - $17/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
$12.50 - $17/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft ...
Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft ...
Gretna, NE · On-site
$13 - $17.75/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Gretna, NE · On-site
$13 - $17.75/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Omaha, NE · On-site
Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft ...
Omaha, NE · On-site
Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft ...
Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft ...
Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft ...
Gretna, NE · On-site
$14 - $15.75/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
Gretna, NE · On-site
$14 - $15.75/hr
... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...
$19 - $32/hr
Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals. Financial perks Enjoy 401(k) matching and stock purchase plans Wellbeing ...
$19 - $32/hr
Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals. Financial perks Enjoy 401(k) matching and stock purchase plans Wellbeing ...
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Quick apply
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Omaha, NE · On-site
$20/hr
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Omaha, NE · On-site
$20/hr
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Quick apply
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Omaha, NE · On-site
$20/hr
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
Omaha, NE · On-site
$20/hr
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed.
$13.75 - $15.38
12% of jobs
$16.80 is the 25th percentile. Wages below this are outliers.
$15.38 - $17
15% of jobs
The median wage is $18.59 / hr.
$17 - $18.63
24% of jobs
$18.63 - $20.25
13% of jobs
$20.25 - $21.88
9% of jobs
$22.18 is the 75th percentile. Wages above this are outliers.
$21.88 - $23.50
16% of jobs
$23.50 - $25.13
5% of jobs
$25.13 - $26.75
2% of jobs
$26.75 - $28.38
3% of jobs
$28.38 - $30
0% of jobs
$30 - $31.63
1% of jobs
$13
$20
$31
| Aspect | Helpdesk Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications like CompTIA A+ | High school diploma; certifications like Customer Service Certification can be a plus |
| Work Environment | IT support centers, corporate offices, remote | Call centers, retail, online support platforms |
| Employer & Industry Usage | IT companies, tech support firms, corporate IT departments | Retail, e-commerce, service industries |
| Common Search & Comparison Intent | Helpdesk Associate vs Customer Support Specialist |
Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.
$16 - $21.75/hr
Other
Posted 23 days ago
7.3
Based on 90 frontline employees who took The Breakroom Quiz
107th of 204 rated it services
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
Job Description:
All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.
Job Responsibilities Include:
This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-Factor Authentication
Preferred Qualifications:
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required
Preferred Skills:
Experience in a call center environment
Demonstrate a service philosophy in all interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Strong listening capabilities to fully understand caller's needs / requests
Exceptional ability to work optimally in a fast-paced environment
Basic Qualifications
Minimum1 year Healthcare-Healthcare Systems-Customer Service
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.
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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
It services
10,000+ Employees
Plano, TX, US
1967
