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Entry Level Help Desk Jobs in Woonsocket, RI (NOW HIRING)

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Entry Level Help Desk information

See Woonsocket, RI salary details

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How much do entry level help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level help desk in Woonsocket, RI is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.86 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What cities near Woonsocket, RI are hiring for Entry Level Help Desk jobs?

Cities near Woonsocket, RI with the most Entry Level Help Desk job openings:

Infographic showing various Entry Level Help Desk job openings in Woonsocket, RI as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 29% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $46,142 per year, or $22.2 per hour.

Market Analyst - Power Trading Analytics

Woodmac

Boston, MA

$75K - $100K/yr

Full-time

Re-posted 10 days ago


Job description

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.


For over 50 years our work has guided the decisions of the world's most influential energy producers, utilities companies, financial institutions and governments.


Now, with the world's energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That's why we've redefined what's possible with Intelligence Connected.


By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.


This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence - whether planning days, weeks, months or decades ahead.


Wood Mackenzie
Intelligence Connected


WoodMac.com


Wood Mackenzie Brand Video

Wood Mackenzie Values

  • Inclusive - we succeed together
  • Trusting - we choose to trust each other
  • Customer committed - we put customers at the heart of our decisions
  • Future Focused - we accelerate change
  • Curious - we turn knowledge into action
Job Description

We are looking for a full-time Market Analyst, to join Wood Mackenzie's Power Trading Analytics (PTA) team. The team's research spans North American power market fundamentals and price forecasting to asset valuation and strategy that comprises some of the most highly utilized data, reports, and insights across Wood Mackenzie. Our broad industry knowledge and deep understanding of the North American power market are unparalleled and help our clients succeed during the energy transition. The Market Analyst will have a strong background in analytics and growing expertise within the power industry. About you and how you can excel in this role Wood Mackenzie's PTA team comprises industry experts who are detail-oriented, intellectually curious, commercially savvy, and comfortable presenting to clients. Your interest in fundamental power market research proves you hold these characteristics and are comfortable taking complex, disparate ideas and distilling them into simple, actionable analytics. About the role The Market Analyst will serve as the driving force in the delivery of industry-leading short-term power outlooks based on a blend of proprietary and public data.

Responsibilities
  • Participate in and lead the daily operational tasks with the Market Associate/Analyst group
  • Ensure high-quality forecasts and analytics are provided to customers from the entire team
  • Operate models and support tools daily that include spatial, data visualization, and power flow applications to identify and solve problems in the power industry-specific to an ISO market.
  • Responsible for understanding and communicating Current-day/Next-day operational and financial risk to Asset owners, traders, retailers, etc. transacting in the markets daily, to assist them in making asset optimization decisions.
  • Provide insights and risks associated with longer-term congestion patterns, transmission upgrades, and outages through quarterly seasonal outlooks.
  • Ownership of initiatives related to efficiencies and products outside of routine daily operational tasks
  • Run regional support workbooks daily and continuously improve the level of granularity provided to the team and customer.
  • Manipulate large datasets and determine correlations and relationships between potential market drivers, prices, and events.
  • Improve current processes by automating critical tasks using macros (visual basic/Python)
  • Present the team's ISO desk, lead, managers, and other decision-makers with research projects/presentations, memos, or reports on market-relevant topics as requested and advise on the effects of various courses of action relevant to specific problems.
Requirements
  • Bachelor's degree in economics, finance, math, stats, or energy related discipline
  • Previous experience in a power or trading vertical
  • 2+ years of business or professional work experience
  • Ability to lead and train entry-level associates and analysts
  • You are committed to contributing to a welcoming and inclusive environment, are sensitive to diverse perspectives, and are passionate about equity in the workplace.
Nice To Haves
  • Preferably to have experience in using programming languages such as Python, Visual Basic, or comparable languages

The salary range for this position is $75,000- $100,000, which represents base pay only and does not include short-term incentive compensation or commission. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. This base salary maps to the Primary Metropolitan Location.

This position does not provide visa sponsorship


Equal Opportunities


We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov