Junior Service Desk Technician
$20 - $24/hr
This entry-level role provides first-line technical support to end-users, assisting with hardware ... • Help end users with troubleshooting VPN connections such as Zscaler • Follow standard ...
Junior Service Desk Technician
$20 - $24/hr
This entry-level role provides first-line technical support to end-users, assisting with hardware ... • Help end users with troubleshooting VPN connections such as Zscaler • Follow standard ...
Junior Service Desk Technician
Washington, DC · On-site
$20 - $24/hr
This entry-level role provides first-line technical support to end-users, assisting with hardware ... We are committed to giving back to our community, helping others, and making the world a better ...
Junior Service Desk Technician
Washington, DC · On-site
$20 - $24/hr
This entry-level role provides first-line technical support to end-users, assisting with hardware ... We are committed to giving back to our community, helping others, and making the world a better ...
Welcome Desk Staff
Washington, DC · On-site
From entry-level employees to senior leaders, we believe there's always room to learn. We offer ... We focus on education, giving, skill-based volunteerism, and leadership to help drive positive ...
Welcome Desk Staff
Washington, DC · On-site
From entry-level employees to senior leaders, we believe there's always room to learn. We offer ... We focus on education, giving, skill-based volunteerism, and leadership to help drive positive ...
Service Desk
District Heights, MD · On-site
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
District Heights, MD · On-site
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Upper Marlboro, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Upper Marlboro, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Silver Spring, MD · On-site
$17.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Silver Spring, MD · On-site
$17.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$17.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$17.65/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Upper Marlboro, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Upper Marlboro, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Seat Pleasant, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Seat Pleasant, MD · On-site
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Washington, DC · On-site
$17.95/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$15.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
$15 - $30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Junior Application Engineer
Reston, VA · On-site
... Help Desk Services, Peer Review & Grants Management, and Conference & Logistics Support. This entry-level Application Engineer will provide hands-on coding, code profiling, work closely with client ...
Junior Application Engineer
Reston, VA · On-site
... Help Desk Services, Peer Review & Grants Management, and Conference & Logistics Support. This entry-level Application Engineer will provide hands-on coding, code profiling, work closely with client ...
Entry Level Help Desk information
See Springfield, VA salary details
$13.31 - $15.32
2% of jobs
$15.32 - $17.33
6% of jobs
$17.33 - $19.33
12% of jobs
$19.90 is the 25th percentile. Wages below this are outliers.
$19.33 - $21.34
17% of jobs
The median wage is $22.95 / hr.
$21.34 - $23.35
16% of jobs
$23.35 - $25.36
16% of jobs
$26.36 is the 75th percentile. Wages above this are outliers.
$25.36 - $27.37
12% of jobs
$27.37 - $29.38
7% of jobs
$29.38 - $31.39
6% of jobs
$31.39 - $33.39
3% of jobs
$33.39 - $35.40
2% of jobs
$13
$24
$35
How much do entry level help desk jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for entry level help desk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.
What are entry level help desk jobs?
Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.
What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?
To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.
What is the difference between Entry Level Help Desk vs Technical Support Specialist?
| Aspect | Entry Level Help Desk | Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | Similar; often requires CompTIA A+ or Network+ certifications |
| Work Environment | Help desk or call center, primarily remote or on-site | Technical support teams, on-site or remote, often more specialized |
| Employer & Industry Usage | IT departments, MSPs, tech companies | IT service providers, tech companies, corporate IT teams |
| Common Search & Comparison | Yes | Yes |
Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.
What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?
Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Springfield, VA? The most popular types of Help Desk jobs in Springfield, VA are:
What are popular job titles related to Entry Level Help Desk jobs in Springfield, VA? For Entry Level Help Desk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Springfield, VA look for? The top searched job categories for Entry Level Help Desk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Entry Level Help Desk jobs? Cities near Springfield, VA with the most Entry Level Help Desk job openings:
$20 - $24/hr
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 3 days ago
Job description
Location: Washington, D.C.
Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust
ActioNet is seeking a seeking a reliable and customer-focused Junior Service Desk Technician (Tier 1) to join our IT support team. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. The ideal candidate will have 1–3 years of experience, strong communication skills, a basic understanding of IT systems, and a passion for problem-solving in a fast-paced environment.
Hourly Rate $20-$24
Key Responsibilities
• Serve as the initial point of contact for all IT support requests via phone, email, chat, or ticketing system
• Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices
• Escalate complex or unresolved incidents to Tier 2 or appropriate support teams per escalation protocols
• Document all support interactions in the ticketing system with clear, accurate, and timely updates
• Assist in user account creation, password resets, and access management in Active Directory and other platforms
• Help end users with troubleshooting VPN connections such as Zscaler
• Follow standard operating procedures for common support requests and troubleshooting
• Share new issues and solutions in the knowledge base to support team learning
• Provide excellent customer service by maintaining a professional and empathetic approach in all interactions
• Participate in team meetings, training sessions, and knowledge sharing to improve skills and service delivery
Minimum Qualifications
• Bachelor’s degree or equivalent experience (Computer Science, IT, or related field preferred)
• 1–3 years of experience in a technical support or help desk role
• Basic knowledge of Windows 10/11 and/or macOS, Microsoft Office Suite, and general IT hardware
• Familiarity with ServiceNow or other ticketing systems
• Strong communication, problem-solving, and interpersonal skills
• Ability to prioritize and manage time effectively in a dynamic environment
Preferred Qualifications
• CompTIA A+, ITIL Foundations, or other relevant IT certifications
• Experience supporting remote users or working in a multi-location organization
• Exposure to Active Directory, Office 365, VPN, and remote desktop tools
• Basic knowledge of ITIL, ITSM frameworks, or MSP environments
• Familiarity with Microsoft Intune, Azure Portal, or Entra ID
Work Environment
• May require occasional work outside normal business hours, including weekends or holidays, to support critical incidents or projects
• Position is onsite based on business needs
• Standard hours of operation are 7:00am–6:00pm EST, Monday through Friday
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
- Advanced and Managed IT Services
- Agile Software Development
- DevSecOps
- Cybersecurity
- Health IT
- C4ISR & SIGINT
- Data Center Engineering & Operations
- Engineering & Installation
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
- Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
- Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
- Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
About ActioNet
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Vienna, VA, US
Year founded
1998