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Entry Level Help Desk Jobs in Springfield, VA (NOW HIRING)

Cloudforce

Helpdesk Technician I

National Harbor, MD

$50K/yr

Qualifications * 0-2 years of experience in a help desk, technical support, or customer-facing role ... Preferred Skills and Experience * Entry-level IT or Microsoft certifications (CompTIA ITF+, A+, AZ ...

New

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support ... This is an entry-level role ideal for candidates who are eager to grow their technical skills while ...

ActioNet

Junior Service Desk Technician

Washington, DC · On-site

This entry-level role provides first-line technical support to end-users, assisting with hardware ... • Help end users with troubleshooting VPN connections such as Zscaler • Follow standard ...

ActioNet

Junior Service Desk Technician

Washington, DC · On-site

$20 - $24/hr

This entry-level role provides first-line technical support to end-users, assisting with hardware ... We are committed to giving back to our community, helping others, and making the world a better ...

ActioNet

Junior Service Desk Technician

Washington, DC · On-site

$20 - $24/hr

This entry-level role provides first-line technical support to end-users, assisting with hardware ... • Help end users with troubleshooting VPN connections such as Zscaler • Follow standard ...

Cape Fox SS

Desktop Support Technician I

Chantilly, VA

$26 - $31/hr

This is an entry-level position designed for an individual who is currently pursuing or has ... Serve as a frontline point of contact for Tier 1 IT support requests received through the help desk ...

Chenega MIOS

Welcome Desk Staff

Washington, DC · On-site

From entry-level employees to senior leaders, we believe there's always room to learn. We offer ... We focus on education, giving, skill-based volunteerism, and leadership to help drive positive ...

Planet Fitness

Service Desk

Silver Spring, MD · On-site

$17.65 - $18.65/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Washington, DC

$17 - $18/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

District Heights, MD

$15 - $30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Silver Spring, MD

$17.65 - $18.65/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Fort Washington, MD

$15.30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Upper Marlboro, MD · On-site

$15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

District Heights, MD

$15 - $50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Springfield, VA

Entry Level Help Desk information

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$24

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How much do entry level help desk jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for entry level help desk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Springfield, VA? The most popular types of Help Desk jobs in Springfield, VA are:
What are popular job titles related to Entry Level Help Desk jobs in Springfield, VA? For Entry Level Help Desk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Springfield, VA look for? The top searched job categories for Entry Level Help Desk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Entry Level Help Desk jobs? Cities near Springfield, VA with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Springfield, VA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.
Helpdesk Technician I

Helpdesk Technician I

Cloudforce

National Harbor, MD

$50K/yr

Full-time

Posted yesterday

Job description

Job Title: Helpdesk Technician I 

Location: National Harbor, MD 

Type: Full Time 

Compensation: $50,000 Annually, subject to experience – plus a performance bonus of up to 15% of annual salary, paid in quarterly increments 

Are you someone who enjoys helping people solve everyday technical issues and keeping work moving smoothly? Do you take pride in resolving tickets, setting up equipment, and being a reliable first point of contact when technology doesn’t work as expected? Tier I Helpdesk is where strong fundamentals, customer service, and troubleshooting skills come together. We’re looking for someone who is eager to learn, follows best practices, and enjoys supporting users in a fast-paced environment. 

Responsibilities

  • Serve as the first point of contact for IT support requests across tickets, phone, chat, and email.  

  • Troubleshoot and resolve common end-user issues, including peripheral devices, monitor and docking station setup, and password or account access issues.  

  • Basic operating system and application support.  

  • Log, track, prioritize, and update support tickets according to established SLAs.  

  • Provide clear, professional communication to users regarding issue status and resolution steps.  

  • Escalate unresolved or complex issues to Tier 2 or Tier 3 support with thorough documentation. 

  • Assist with user onboarding and offboarding tasks as assigned.  

  • Maintain accurate documentation and follow standard operating procedures.  

  • Support a positive end-user experience and uphold company IT policies.  

  • Utilize ticketing and service management systems and endpoint management tools.  

  • Support collaboration and productivity platforms and perform basic identity and access tasks. 

Qualifications

  • 0–2 years of experience in a help desk, technical support, or customer-facing role.  

  • Basic knowledge of Windows and/or macOS environments, Microsoft 365.  

  • Hands-on experience with common hardware and peripherals.  

  • Familiarity with ticketing systems, endpoint or identity tools, and the ability to follow documented processes.  

  • Strong customer service, communication, and time-management skills. 

Preferred Skills and Experience

  • Entry-level IT or Microsoft certifications (CompTIA ITF+, A+, AZ-900, or Microsoft 365 Fundamentals).  

  • Associate degree, coursework, or hands-on experience in Information Technology or a related field.  

  • Exposure to cloud-based, Microsoft 365, Linux or modern endpoint management environments. 

About Us
After 15 years building deep expertise as a professional services and consulting organization, Cloudforce is transitioning to a product-led company anchored by nebulaONE® — a secure, governed AI platform purpose-built for higher education and other highly regulated industries including state and local government and healthcare and life sciences.

nebulaONE® runs entirely within the customer's Microsoft Azure tenant — so institutional data never leaves their environment, access is controlled through existing identity infrastructure, and every student, faculty member, staff role, and researcher gets a branded, governed AI experience from day one. No engineering team required.

We are Microsoft's 2025 Education Partner of the Year, backed by Owl Ventures and M12 — Microsoft's venture fund. And we are just getting started.

 
Why Cloudforce? 
We think the best work happens when people feel genuinely taken care of — so we've built a benefits package that reflects that. 
 
The Essentials
  • Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents 
  • Paid parental leave, including adoption and foster care placement 
  • PTO that grows with you — starting at 15 days, scaling to 20, then 25, plus incentive opportunities to earn even more 
  • 9 company holidays + 2 floating holidays to use however you need them 
  • 401K savings plan and education reimbursement to invest in your future 
 
The Perks 
  • Friday lunch on us — every week, no exceptions 
  • Personalized professional growth plan – an ongoing opportunity to map your own path, stay challenged, and grow with guidance and support from your manager 
  • 24/7 access to a modern gym with Tonal and Peloton 
  • Free monthly garage parking with direct private access to the office 
  • Sun-filled National Harbor offices with Potomac views, steps from shops and restaurants 
  • Access to our proprietary AI platform — available as both a professional tool and for your own productivity 
  • Complimentary snacks, cutting-edge tech, and a workspace you'll actually want to show up to 
 
The Culture 
  • A real career path — not just a job 
  • A team that's tight-knit, community-minded, and genuinely fun to work with 
  • Your ideas heard, valued, and acted on 
 
Want the full picture? Visit gocloudforce.com/careers
 
 
This description highlights the core duties of the position; however, responsibilities may evolve as needs change and opportunities arise. 
 
Cloudforce is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.  
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
 
Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.