ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in New Rochelle, NY (NOW HIRING)

USP Management

Entry IT Support Specialist

Fort Lee, NJ · On-site

$50K/yr

Job Title: Entry IT Support Specialist We are seeking an Entry IT Support Specialist to help ... When something lands on your desk, you stay with it until it is closed -- and you tell people where ...

Royale Company

Concierge NYC

New York, NY · On-site

$16 - $20/hr

We are looking for candidates to bring on to our team to help as concierge, and front desk ... This position is an entry level position, so no front desk experience is necessary, however we do ...

Royale Company

Concierge Attendant

New York, NY · On-site

$17 - $20/hr

We are looking for candidates to bring on to our team to help as concierge attendants. We partner ... This position is an entry level position, so no front desk experience is necessary, however we do ...

TWST Events

Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

This entry level role will own the intake, triage, classification, and routing of all inbound ... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)

TEKsystems

Desktop Support Technician

Brooklyn, NY

$22 - $25/hr

... help desk on use of hardware/software and standard procedures. • Provide exemplary customer ... Entry Level Job Type & Location This is a Contract position based out of Brooklyn, NY. Pay and ...

UNMB Home Loans Inc

Part-time Receptionist

Levittown, NY · On-site

$17 - $18/hr

This entry-level role exists to ensure every client, partner, and visitor gets a professional ... desk set for the afternoon, and settle into a steady rhythm of helping people as they come in or ...

UNMB Home Loans Inc

Part-time Receptionist

Levittown, NY · On-site

$17 - $18/hr

This entry-level role exists to ensure every client, partner, and visitor gets a professional ... desk set for the afternoon, and settle into a steady rhythm of helping people as they come in or ...

Royale Company

Porter NYC

New York, NY · On-site

$16.50 - $18/hr

We are looking for candidates to bring on to our team to help as porters. We partner with luxury ... This position is an entry level position, so no porter experience is necessary, however we do look ...

Page Group

Receptionist

Manhattan, NY · On-site

$17.50 - $23/hr

This role involves managing front desk operations and providing essential administrative support in ... Job Offer If you are an entry level candidate seeking an immediate role, please apply! MPI does not ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in New Rochelle, NY

Entry Level Help Desk information

See New Rochelle, NY salary details

$13

$23

$34

How much do entry level help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level help desk in New Rochelle, NY is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in New Rochelle, NY?

The most popular types of Help Desk jobs in New Rochelle, NY are:

What cities near New Rochelle, NY are hiring for Entry Level Help Desk jobs?

Cities near New Rochelle, NY with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in New Rochelle, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $49,553 per year, or $23.8 per hour.

Entry IT Support Specialist

USP Management

Fort Lee, NJ • On-site

$50K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

Job Title: Entry IT Support Specialist

We are seeking an Entry IT Support Specialist to help maintain and troubleshoot the company's technical systems and support smooth day-to-day IT operations. This is an entry-level role: you will start with hands-on IT support and equipment management, and grow into more advanced work over time. We actively use AI tools in our daily work, so comfort with AI assistants is part of the job from day one.


Who Thrives in This Role: 

You like being the person others come to when something stops working. In a given week, you might set up a new hire's laptop, sort out a printer problem, add someone to a Google Group, tidy up the asset list, and work out how an AI assistant can take a repetitive task off a colleague's plate. You try new tools on your own before anyone asks you to, and you would rather ask a question than guess. When something lands on your desk, you stay with it until it is closed — and you tell people where it stands before they have to ask. This role is probably not for you if you want a narrow, well-defined ticket queue with no interruptions.


Responsibility Areas: 

  • Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals), and resolve support tickets within SLA guidelines.
  • Track and manage the inventory of IT equipment and assets (monitors, computers, peripherals), including setup, upgrades, and replacements.
  • Administer and troubleshoot the Google Workspace environment (Gmail, Drive, Sheets, Groups) at the account and user level.
  • Maintain and update troubleshooting documentation for common issues, and assist with routine system maintenance, security updates, and backup/recovery procedures.
  • Help maintain reporting dashboards in Google Data Studio (simple edits such as adding or adjusting tables and fields).
  • Leverage AI assistants (e.g., Claude, ChatGPT, Gemini) to speed up troubleshooting, documentation, and scripting, and collaborate with the IT team to improve support workflows.

Growth Path:
As you build experience, you will grow into more advanced responsibilities, including maintaining and enhancing our in-house ERP system (built with TypeScript and React), developing internal automation and tools, and expanding our reporting and data pipelines.


Minimum Qualifications: 

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 0 to 1+ years of experience in IT support or a similar role (entry-level candidates welcome).
  • Proficiency in troubleshooting hardware and software issues across Windows and macOS.
  • Working knowledge of Google Workspace and basic networking concepts (LAN/WAN, VPN, firewalls).
  • Familiarity with at least one programming language (JavaScript/TypeScript, Python, or Java); JavaScript/TypeScript is a plus.
  • Comfortable using AI assistants (e.g., Claude, ChatGPT) in daily work for drafting, debugging, and problem-solving.
  • Patient and approachable, willing to explain the same thing more than once, and clear in both spoken and written communication.
  • Ability to get up to speed on unfamiliar tools without step-by-step direction, and to own a request from intake to closure — keeping the requester informed and escalating clearly when needed. 
  • Bilingual proficiency in English and Korean — you will support colleagues who are more comfortable in one or the other, and you can explain a technical fix plainly in both.
  • Willingness and flexibility to take on a broad range of IT-related and general support tasks as needed, including hands-on and ad-hoc duties.

Preferred Qualifications: 

  • Exposure to AI coding-assistant CLIs (e.g., Claude Code, Codex, Gemini CLI) and structured prompt design.
  • Exposure to GCP (Google Cloud Platform) and basic database concepts (MySQL, PostgreSQL).
  • Experience with TypeScript, React, or Next.js.
  • Experience building dashboards in Google Data Studio or similar BI tools.
  • Interest in logistics, supply chain, or manufacturing environments.
  • Relevant certifications (CompTIA A+, Google IT Support, etc.).


Work Hours: Full-Time (Monday – Friday, 8:30 AM – 5:30 PM)


Salary Range: $50,000–$65,000 annually


Benefits: At USP, we believe great work deserves great support. Our benefits are designed to promote your health, growth, and well-being: 

  • Comprehensive medical, dental, and vision insurance
  • Paid vacation, sick leave, and company holidays
  • Performance-based bonus opportunities
  • Employee recognition and years-of-service awards
  • Education and professional development reimbursement
  • Daily meal allowance
  • Company-sponsored team lunches and dinners
  • Fitness membership reimbursement
  • Company-sponsored team-building and recreational activities
  • Employee birthday gifts


USP is an Equal Opportunity/Affirmative Action Employer — M/F/Disabled/Vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.