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Entry Level Help Desk Jobs in Macon, GA (NOW HIRING)

C & H Industrial Services

General Laborer

Macon, GA · On-site

$17 - $19/hr

At C&H Industrial, many of our leaders started in entry-level positions. As you gain experience ... Join C&H Industrial as an Industrial Laborer and help operate high-pressure water blasters ...

IBG Partners

Sales Development Partner

Perry, GA · On-site

$75K - $100K/yr

Training is provided for entry-level candidates who are driven and teachable enough to learn our ... Lead with integrity and care about helping others * Are disciplined, driven, and goal-oriented

IBG Partners

Sales Development Partner

Macon, GA · On-site

$75K - $100K/yr

Training is provided for entry-level candidates who are driven and teachable enough to learn our ... Lead with integrity and care about helping others * Are disciplined, driven, and goal-oriented

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Macon, GA

Entry Level Help Desk information

See Macon, GA salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entry level help desk in Macon, GA is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Macon, GA?

The most popular types of Help Desk jobs in Macon, GA are:

What cities near Macon, GA are hiring for Entry Level Help Desk jobs?

Cities near Macon, GA with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Macon, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,183 per year, or $22.2 per hour.

Customer service/ Customer Service Representative

DotCom Marketing

Macon, GA

$13.50 - $18.50/hr

Full-time

Re-posted 13 days ago

Job description

Company Description

DotCom Marketing works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience which engages the customer in learning about our client's various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients products and services.

Job Description

Businesses that partner with DCM come in all shapes, sizes and market caps. Our tried and true sales and marketing system works for them all.

You're new to the work force but you're ambitious and looking to hit the ground running. Your communication skills and leadership abilities shapes how new and existing business grows. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace our client's latest services and technologies. Using your influencing and relationship-building skills, you provide caliber client service and team building initiatives. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of key clients and the DCM team. Working with them, you set the vision of the business development strategy.

Be at the heart of DCM future business, managing cutting edge sales and marketing campaigns with your awesome talent of multi-tasking efficiency. What you love most is delivering success, exceeding expectations around such tasks as optimal sales campaign delivery, team building, solution consultations, turnarounds, and get excited when new, never been done before challenges fall into your lap!

Responsibilities for an Entry Level Sales & Marketing Associate

Execute day to day sales, marketing, and campaign management

Excel in our management training program working from Entry Level to Senior Management

Manage the implementation and delivery of a key client's activity, maximizing performance, return on investment, and identifying opportunity to expand

Own all problem solving, troubleshooting, client campaign requests, media planning and key implementations

Build client relationships through service excellence and balance their campaign needs with your proactive approach

Get your hands dirty with team building, growth, and expansion efforts

Qualifications

Preferred qualifications:

Interest in developing customer partnerships.

Detail oriented with the ability to prioritize, plan, and organize sales activity.

Additional Information

If You are

-Lazy

-Boring

-Unmotivated

-Looking for a desk job with no advancement

****These traits are contagious and we would prefer not to catch them****

Apply