ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Lancaster, SC (NOW HIRING)

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Lancaster, SC

Entry Level Help Desk information

See Lancaster, SC salary details

$10

$19

$28

How much do entry level help desk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for entry level help desk in Lancaster, SC is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.16 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Lancaster, SC? The most popular types of Help Desk jobs in Lancaster, SC are:
What are popular job titles related to Entry Level Help Desk jobs in Lancaster, SC? For Entry Level Help Desk jobs in Lancaster, SC, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Lancaster, SC look for? The top searched job categories for Entry Level Help Desk jobs in Lancaster, SC are:
What cities near Lancaster, SC are hiring for Entry Level Help Desk jobs? Cities near Lancaster, SC with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Lancaster, SC as of July 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,068 per year, or $19.7 per hour.
Entry Level Network Administrator (on-site)

Entry Level Network Administrator (on-site)

Northwood Office

Charlotte, NC • On-site

Full-time

Posted 27 days ago

Job description

Entry Level Network Administrator
Industry: Commercial Real Estate (CRE)
Reports to: Senior Network Engineer
Location: Charlotte, NC (On-Site)
Firm Overview:
Charlotte-based Northwood Office was established by Northwood Investors LLC, a privately held global real estate investment and management firm with $8 billion in assets under management, to provide a comprehensive approach to meeting office space needs. Offering best-in-class services in commercial development, leasing and property management, Northwood Office is committed to creating and sustaining work environments that inspire by focusing on enhancing quality of life, productivity, flexibility and community.
Position Brief:
The Entry-Level Network Administrator supports the day-to-day operations, security, and connectivity of our corporate offices, hotels, outdoor amphitheater, and managed property portfolio. This role ensures that our "Smart Building" infrastructure-including IoT sensors, tenant Wi-Fi, and security systems-remains online, secure, and supports Northwood's strategic and tactical goals. This role blends traditional IT support with modern PropTech infrastructure management. This is an in office position. The company may occasionally require travel at its expense.
Principal Responsibilities:
  • Effective and timely communication of expectations and options to technical requests from end users in accordance with company IT policies and procedures
  • Network Maintenance: Monitor LAN/WAN performance across multiple properties; troubleshoot connectivity issues for corporate staff and building tenants. Manage and maintain core network equipment, including config backups and hardware replacement as necessary
  • Smart Building Support: Assist in the configuration and maintenance of IoT devices (HVAC sensors, automated lighting, and digital access controls)
  • Security & Compliance: Execute basic firewall changes, manage VPN access for remote property managers, and assist in regular cybersecurity audits
  • Hardware Deployment: Install and rack switches, routers, and Wireless Access Points (WAPs) in on-site MDF/IDF rooms
  • Complete assigned support desk tickets
  • Documentation and training: Maintain up-to-date network and application information for both internal (technical) team reference, as well external (end user) materials for onboarding and training. Execute on end-user trainings either in person on via Teams virtual meetings
  • Coordinate with ISPs and PropTech vendors to resolve outages, configuration changes, upgrades/updates and hardware failures

Qualifications/Education/Experience Required:
  • Fundamental understanding of TCP/IP, DNS, DHCP, and VLANs
    • Familiarity with Wi-Fi 6/7 standards and mesh networking.
    • Basic knowledge of cloud networking (AWS/Azure) as it relates to property data storage
  • Approach each interaction with a strong customer service mindset, ensuring every stakeholder feels valued and understands options available to them
  • Ability to work in a team and independently as needed
  • Be ready and willing to pitch in with extended hours or weekends when needed; you'll have our full support as you help us meet important deadlines or respond to emergencies
  • Preferred Education: Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
    • Certifications: CompTIA Network+ or CCNA
    • Windows Server Administration

Work Environment & Physical Requirements:
  • This role will also participate in a 2-week rotation of being on-call for system emergencies (via forwarded dedicated IT emergency line) with three other members (with flexibility to trade shifts with other members)
  • Frequently lift and/or move equipment ranging from 20 to 35 pounds. Occasionally lift or pull heavier items, such as servers or UPS units, ranging from 35 to 80 pounds.
  • Maintain sufficient mobility to walk, stand, and sit for prolonged periods, and to maneuver in tight spaces such as server rooms or under desks.
  • Regularly bend, stoop, crouch, squat, climb, or kneel while installing or troubleshooting hardware.

All requirements are subject to modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
#LI-ONSITE

Apply