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Entry Level Help Desk Jobs in Federal Way, WA (NOW HIRING)

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level help desk in Federal Way, WA is $25.85, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $28.99 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Federal Way, WA?

The most popular types of Help Desk jobs in Federal Way, WA are:

What are popular job titles related to Entry Level Help Desk jobs in Federal Way, WA?

For Entry Level Help Desk jobs in Federal Way, WA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk jobs in Federal Way, WA look for?

The top searched job categories for Entry Level Help Desk jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Entry Level Help Desk jobs?

Cities near Federal Way, WA with the most Entry Level Help Desk job openings:

Infographic showing various Entry Level Help Desk job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $53,775 per year, or $25.9 per hour.

Civil Engineer (0-3 yrs experience)

KPFF Consulting Engineers

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Job description

Company Description
KPFF Special Projects Group
Since 1996, KPFF's Special Projects Group has been at the forefront of addressing specialized challenges in project development. With over 150+ team members in three offices strategically located in Long Beach, CA, Tacoma, WA, and Seattle, WA, our approach combines dedicated project managers, a skilled technical team, and a commitment to innovation. We offer a comprehensive range of services including civil, structural, and mechanical engineering, machinery design, construction and project management, and planning services.
We specialize in the management and design of heavy civil, structural, industrial, and waterfront infrastructure projects across the United States. Our team thrives on solving unique, multi-disciplinary challenges, collaborating closely with clients such as the Ports of Long Beach, Los Angeles, Tacoma, and Seattle, as well as various municipalities and government agencies.
Job Description
About the Role:
The Special Projects Group at KPFF is growing, and we're looking for a motivated, collaborative entry-level Civil Engineer to join our tight-knit team in Seattle, WA. You'll work in the heart of downtown on projects that matter, from sustainable port facilities to habitat restoration projects that protect our Pacific Northwest ecosystems. We want people who are curious, ask great questions, and want to make a real impact on the communities and environments we serve. You'll be surrounded by mentors who genuinely invest in your growth and a supportive team that values fresh perspectives and innovative thinking.
What You'll Be Doing:
Civil Design That Makes a Difference:
  • Work on meaningful projects where you'll see your impact, from designing stormwater systems and habitat restorations that protect the Puget Sound to creating clean power infrastructure for cruise terminals that welcome visitors from around the world
  • Collaborate with multidisciplinary teams on innovative projects including port facilities, fisheries habitat restoration, small boat harbors, marinas, and railway infrastructure
  • Address real-world challenges using both proven methods and emerging technologies, with mentorship from experienced engineers who want to see you succeed
  • Contribute to waterfront and industrial developments that balance economic growth with environmental stewardship, projects that help shape Seattle's and the Pacific Northwest's sustainable future

Why This Matters: Every project you touch helps build resilient infrastructure for our region's communities while protecting the natural systems we all depend on. You'll grow professionally, be heard, and contribute meaningfully to projects that will benefit generations to come.
Qualifications
Who We're Looking For:
  • Bachelor's degree in Civil Engineering.
  • Engineer-in-Training (EIT) certification preferred
  • Willingness to work on a variety of projects
  • AutoCAD and Civil 3D knowledge
  • Proficiency in Microsoft Office Programs
  • Excellent teamwork, communication, and interpersonal skills.

Where We Work, Physical Demands and Work Environment:
  • Our office is located in Downtown Seattle with excellent access to light rail and bus routes.
  • Duties are primarily conducted in a standard office setting, requiring prolonged periods of sitting at a desk or computer table.
  • Occasionally may be required to lift objects weighing up to 15 lbs.
  • Occasionally visiting project locations and performing field inspections which may involve walking, standing, kneeling, or navigating uneven terrain. Site visits occasionally require being in a boat.
  • Traveling to project sites or client meetings, which may involve driving or flying.

Additional Information
Why KPFF?
Join KPFF for a career that grows with you from day one. We believe in investing in our people at every stage, whether you're learning the fundamentals or ready to lead your first project. Here, you'll have the autonomy to bring fresh ideas while getting the mentorship you need to turn those ideas into reality, all while maintaining the work-life integration that's important to you.
Our culture is built on genuine collaboration, shared ownership of success, and values that actually show up in how we work together. Your contributions are celebrated, your growth is intentional, and your career path is something we actively help you build, not something you figure out alone.
At KPFF, you're joining more than a team; you're becoming part of a creative community where your perspective matters from the start. We work on challenging projects that shape the Pacific Northwest through collaborative problem-solving, and we want you to contribute meaningfully to work that will outlast all of us.
We support your growth every step of the way:
  • Structured mentorship with engineers who genuinely want to see you succeed
  • Clear advancement pathways with regular check-ins on your goals
  • Professional development support including training, conferences, and PE licensure
  • Cross-training opportunities to explore different areas of civil engineering
  • Real responsibility early in your career, with the safety net of experienced guidance

This isn't just your first job, it's the foundation for the career you actually want to build.
How We Compensate:
The base salary for this role is competitive and will be determined based on the candidate's experience, education, and skills. The expected range for a qualified candidate with 0-3 years of experience is $87,000-$105,000. Additionally, we offer performance-based bonuses to recognize and reward outstanding contributions in each Reporting Center. During the interview process, we'll provide detailed information and address any questions you may have about the overall compensation package and benefits.
We are passionate about supporting our employees through flexible and comprehensive Benefits. Our Benefits include:
  • 401(k) retirement savings plan with employer contribution (regardless of employee contribution)
  • Medical insurance (two plans available to choose from)
  • Dental insurance
  • Vision Insurance
  • Health Savings Account (HSA) with employer contribution
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • Life insurance
  • KPFF Paid Family Leave
  • Short-term and Long-term disability insurance
  • Paid holidays (including two floating Holidays)
  • Paid time off (vacation, sick, jury duty)

Other Perks:
  • Hybrid work environment
  • Professional development education opportunities
  • Mentorship program
  • Monthly social events
  • Professional Licensure Recognition Program
  • Winter parties and summer picnics
  • Office committee opportunities
  • Community projects participation

KPFF Consulting Engineers
KPFF Consulting Engineers is a multi-office, multi-discipline engineering firm, committed to Excellence, Trust, Relationships, Stability, and Passion. With over 60 years of experience, we provide creative project solutions for a breadth of markets, scales, and industries. Our 1,500+ professionals in 36 offices nationwide thrive in a decentralized structure, offering abundant flexibility and numerous opportunities for professional growth. At KPFF, join a legacy of excellence where every team member has the opportunity to contribute to innovative solutions and impactful projects.
#LI-TF1
KPFF is proud to be an Equal Opportunity Employer.
KPFF Consulting Engineers participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
KPFF Consulting Engineers is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, creed, ethnicity, national origin, religion, marital status, sex/gender (including sexual orientation or gender identity), pregnancy, veteran status, citizenship status, physical or mental disability, or any other protected basis.