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Entry Level Help Desk Jobs in Cary, IL (NOW HIRING)

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

This is an entry-level position responsible for delivering responsive, accurate technical support ... Author and maintain customer-facing Help Desk articles in HubSpot and internal SOPs in Confluence.

Just In Time Staffing LLC

Be Seen First

Entry Level Manufacturing Engineer

Elgin, IL · On-site

$65K - $82K/yr

This is not a desk job. You'll spend the majority of your time on the production floor working ... Identify recurring equipment failures and help implement long-term corrective actions. * Support ...

CorePower Yoga

Part Time Studio Coordinator

Chicago, IL

$13.50 - $17.50/hr

This SC role is an entry-level position which will allow you to learn the business and develop the ... Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to Studio Manager ...

Pioneer Center

IT Assistant - Part Time

Mchenry, IL · On-site

$15/hr

PIONEER CENTER for Human Services IT Assistant (Part-Time) Entry Level Department: IT Job Status ... IT support, help desk, or related technical roles required. • Excellent verbal and written ...

Royale Company

Concierge (Chicago,IL)

Chicago, IL · On-site

$17/hr

We are looking for candidates to bring on to our team to help as concierge, and front desk ... This position is an entry level position, so no front desk experience is necessary, however we do ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Cary, IL

Entry Level Help Desk information

See Cary, IL salary details

$12

$23

$34

How much do entry level help desk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for entry level help desk in Cary, IL is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.35 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Cary, IL? The most popular types of Help Desk jobs in Cary, IL are:
What cities near Cary, IL are hiring for Entry Level Help Desk jobs? Cities near Cary, IL with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Cary, IL as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,847 per year, or $23.5 per hour.
IT Assistant / Help Desk (Entry Level)

IT Assistant / Help Desk (Entry Level)

ACTS Aviation Security, Inc.

Des Plaines, IL

$55K/yr

Full-time

Posted 26 days ago

Job description

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems.

Salary $55,000 USD

Position Summary:The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems. Essential Duties and Responsibilities:
  • Provide helpdesk support for organization.
  • Organize resources so they are easy to locate.
  • Resolve customer issues with company products.
  • Answer other customer questions and offer them access to helpful resources.
  • Direct questions to the right department when needed.
  • Ensure customer satisfaction.
  • Manage all desk administrative duties.
  • Maintain accurate records of interactions with customers and recurring user problems.
  • Asist in MDM tasks, including application deployment, device profile and deployment.
  • Assist in vulnerability management.
  • Assist Manager IT in the development and execution of company technology strategy.
  • Work across the organization to identify and resolve technology challenges and opportunities.
  • Assist in SharePoint management.
Education:
  • Previous experience working as Help Desk clerk using remote support tools
  • High school graduate mandatory, college preferred
  • SSCM experience
  • Intune MDM experience
  • AAD / AD experience
  • MS Defender experience
  • Microsoft Desktop support experience
Work Experience:
  • Strong IT leadership experience (2-5 years)
Job Skills:
  • Strong written and verbal communication skills
  • Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
  • Interpersonal skills that function to create connections and positive experiences for customers
  • Technological skills specific to the company’s products and trouble-shooting practices
  • Patience with customers and ability to remain calm
  • Project management skills
  • Organizational abilities
Communication Skills:
  • Strong customer management and communication skills
  • Strong oral and written communication skills
  • Ability to communicate internally and externally with disparate
Certificates, Licenses and Registrations:
  • MS Certifications a plus
Travel:
  • Schedule flexibility ability to travel up to 10%
Environmental Requirements:
  • Most work performed in office

Benefits:

In addition to your base compensation, you will be eligible for the following additional benefits:

  • Two weeks of vacation annually, accrued per pay period.
  • Three floating holidays, accrued on January 1, April 1 and July 1 each year.
  • Five personal days, accrued on January 1st of each year, including X for the remainder of this year.
  • Retirement benefits including 401K and Roth programs with up to 4% employer match through Transamerica.
  • Subsidized Health, Dental and Vision Insurance after sixty (60) days of service offered through Unite HERE Health.
  • Free basic life insurance of $10,000 offered through MetLife.
  • Employee paid Supplemental Life and Disability Insurance offered through MetLife.
  • Employee Assistance Program offered through MetLife
  • Employee Discount Program offered through Perkspot.

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