ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in California (NOW HIRING)

GDR Group

Support Services Deskside Technician

La Jolla, CA · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you. Work ...

City of Merced

Systems Technician I/II (GIS)

Merced, CA · On-site

$54K - $75K/yr

DISTINGUISHING CHARACTERISTICS Systems Technician I is the entry-level class of the series ... Monitors and distributes help desk calls. Assist in the preparation of reports for budgeting ...

asrcfh

Computer Operator, Linux

Mountain View, CA · On-site

$24.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This entry-level role is designed to help you grow your Linux and technical skillset while working ... Prior help desk or technical support experience Why Join Us: This is an excellent opportunity for ...

ASRC Federal Holding

Computer Operator, Linux

Mountain View, CA · On-site

$24.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This entry-level role is designed to help you grow your Linux and technical skillset while working ... Prior help desk or technical support experience Why Join Us: This is an excellent opportunity for ...

asrcfh

Computer Operator, Linux

Mountain View, CA · On-site

$24.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This entry-level role is designed to help you grow your Linux and technical skillset while working ... Prior help desk or technical support experience Why Join Us: This is an excellent opportunity for ...

cpy

Studio Coordinator - Westwood

Los Angeles, CA

$14 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... SET team - Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to ... This SC role is a full-time, entry-level position which will allow you to learn the business and ...

CorePower Yoga

Studio Coordinator - Studio City

Los Angeles, CA · On-site

$14 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... SET team - Help Desk; Submit facilities tickets when on duty and communicate follow up needs to ... This SC role is a full-time, entry-level position which will allow you to learn the business and ...

previous page

Showing results 41-60

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in California

Entry Level Help Desk information

See California salary details

$12

$22

$33

How much do entry level help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level help desk in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What are the most commonly searched types of Help Desk jobs in California?

The most popular types of Help Desk jobs in California are:

What cities in California are hiring for Entry Level Help Desk jobs?

Cities in California with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in California as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,523 per year, or $22.8 per hour.

Support Services Deskside Technician

GDR Group

La Jolla, CA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

GDR Group is a team of passionate, tech-savvy people who love helping businesses grow. We live by our core values of Integrity, Communication, Caring and Compassion, and Passion for Excellence to help us make every partnership as smooth and successful as possible.


We are currently looking for an enthusiastic, customer-focused, and tech-savvy team member to join our Service Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you.


Work location and schedule may vary based on client and business needs.


Essential Duties and Responsibilities

  • Provide and maintain excellent customer service through providing positive support experience.
  • Provide Level 1 support for operating systems, business applications, hardware, and basic networking.
  • Assist with onsite deskside support tasks as assigned, including workstation setups, basic hardware swaps (keyboards, mice, docks, monitors), printer troubleshooting, and conference room/AV basic support.
  • Own assigned tickets by documenting troubleshooting steps, entering time, and providing timely status updates in alignment with established service objectives (SLOs).
  • Collaborate with IT Service Coordinator on scheduling and escalations.
  • Communicate progress on incidents and requests by providing timely updates or changes to both client contact and internal teams.
  • Enter all work performed into Autotask (PSA) ticketing system.
  • Ability to work in a team and communicate effectively.
  • Follow troubleshooting runbooks and escalate incidents or requests when additional support is needed or when resolution is not achievable within required timeframes.
  • Competent in communicating technical information to technical as well as non-technical end users.
  • Business Awareness: learn each client’s environment and how IT supports their day-to-day operations.
  • Collaborate with the team to identify recurring issues and opportunities to improve documentation and support processes.
  • Familiarity with ITSM / ticketing system terminology and concepts.
  • Participate in On-Call shift rotation.

Knowledge, Skills, and Abilities:

  • Familiarity with supporting and troubleshooting Windows and Apple computer systems, iOS and Android mobile platforms, and current versions of Microsoft 365 (Office, Outlook, Teams).
  • Familiarity with troubleshooting peripherals such as multi-function printers, scanners, and webcams.
  • Basic understanding of user account administration (user accounts and security groups) in Active Directory and/or Azure AD.
  • Exposure to device management concepts and tools (e.g., Intune) is a plus.
  • Comfortable learning and supporting common business applications such as Microsoft Office, QuickBooks, and Sage.
  • Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
  • Familiarity with virtualization concepts (e.g., VMware, Hyper-V) is a plus.

Credentials and Experience:

  • CompTIA A+, Network+, or Microsoft Certification preferred.
  • 0–1 years of help desk, deskside, or customer service experience (internship, part-time, or school experience acceptable).
  • Exposure to supporting users in a professional/business environment is preferred.

Company Description

GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today's technology dependent businesses.

Apply