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Entry Level Help Desk Support Jobs in Gilbert, AZ

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Job Title: Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months ... Provides technical assistance and support for incoming queries and issues * Responds to queries ...

New

Leslie's

Help Desk Specialist (level 2)

Phoenix, AZ · On-site

The Help Desk Specialist provides day-to-day technical support to retail stores and end users, ensuring timely issue resolution and an exceptional customer experience. This role is responsible for ...

Southwest Human Development

EHR Help Desk Analyst

Phoenix, AZ · On-site

$19.25 - $26.50/hr

At Southwest Human Development, our services improve lives and help families by supporting young ... EHR Help Desk Analyst In this role you will: * MyAvatar & Application Support * Serve as the first ...

Southwest Human Development

EHR Help Desk Analyst

Phoenix, AZ · On-site

$19.25 - $26.50/hr

At Southwest Human Development, our services improve lives and help families by supporting young ... EHR Help Desk Analyst In this role you will: * MyAvatar & Application Support * Serve as the first ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

IDEALFORCE LLC

Help Desk Analyst (29047)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE have a Contract position available immediately for a Help Desk ... Hardware, server support, or security related); researching and analyzing a wide range of ...

IDEALFORCE LLC

Help Desk Analyst (29703)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT TO HIRE position available immediately for Help Desk ... Expert PC Support Overall: intermediate/advanced Troubleshooting physical PC connections ...

IDEALFORCE LLC

Help Desk Analyst (29310)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk ... Hardware, server support, or security related); researching and analyzing a wide range of ...

Vyon Technology

Tier 2 Help Desk Technician

Phoenix, AZ · On-site

$19.75 - $26.75/hr

We are seeking a Tier 2 Help Desk Technician to join our in-office support team. This position is ideal for an experienced IT professional who enjoys troubleshooting complex technical issues ...

Amentum

IT Support Technician

Eloy, AZ · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Pae

IT Support Technician

Eloy, AZ

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Swift Transportation

Help Desk Technician 2

Phoenix, AZ

$19.75 - $26.75/hr

What you will do Provide second level technical and system support to all company personnel. Act as ... Answer data center incoming calls and facilitate resolution of Help Desk tickets by providing ...

Pae

IT Support Technician

Eloy, AZ · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Swift Transportation

Help Desk Technician 2

Phoenix, AZ · On-site

$19.75 - $26.75/hr

What you will do Provide second level technical and system support to all company personnel. Act as ... Answer data center incoming calls and facilitate resolution of Help Desk tickets by providing ...

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Entry Level Help Desk Support information

See Gilbert, AZ salary details

$10

$20

$33

How much do entry level help desk support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk support in Gilbert, AZ is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.98 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Gilbert, AZ? For Entry Level Help Desk Support jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Gilbert, AZ look for? The top searched job categories for Entry Level Help Desk Support jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Entry Level Help Desk Support jobs? Cities near Gilbert, AZ with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you

Help Desk Analyst Remote

vTech Solution

Phoenix, AZ • Remote

$21 - $28.75/hr

Contractor

Posted yesterday

New

Job description

Job Title: Help Desk Analyst
Location: Remote (Phoenix, AZ)
Job Type: Contract – 6 Months (Possibility of extension)
Interview Mode: In person

Responsibilities:

  • Provides technical assistance and support for incoming queries and issues
  • Responds to queries over the phone, email messages from customers seeking help, ask questions to determine the nature of the problem, and walks customers through the problem-solving process.
  • Re-assign and/or escalate tickets to other team members as necessary. Assists with data integrity compliance audits. Runs reports to show data integrity errors. Works with users to maintain data integrity standards.
  • Documents, updates and communication internal processes as required.
  • Problem resolution for complex issues in a timely manner or escalates tickets to management or next support tier as appropriate. Monitors internal customer service desk ticketing system.
  • Provides support/orientation to new users.

Knowledge of:

  • Customer Service Principles: Deep understanding of "world-class" service delivery and client-focused solution techniques.
  • Technical Support Frameworks: Familiarity with the ServiceNow ticketing environment and general IT support hierarchies (Tiers 1, 2, and 3).
  • Enterprise Software: Knowledge of ERP systems and specialized HR/Talent Management software like PageUp.
  • Data Governance: Understanding of data integrity standards, audit compliance, and the importance of accurate reporting.

Skills in:

  • Analytical Troubleshooting: The ability to perform triage, diagnose system related issues, and isolate the root cause of complex technical problems.
  • Communication & Pedagogy: Skilled in "walking" non-technical users through problem-solving steps via phone or email and providing orientation to new users.
  • Technical Writing: Proficiency in documenting internal processes and creating clear, actionable updates for problem resolution.
  • Platform Management: Skill in navigating and monitoring internal service desk applications to ensure no request is overlooked.

Abilities to:

  • Active Listening: The ability to ask targeted questions to determine the nature of a problem and gauge the user's technical proficiency.
  • Prioritization & Escalation: Ability to judge the severity of a ticket and determine when to re-assign or escalate it to management or a higher support tier.
  • Attention to Detail: Ability to run reports and identify subtle data integrity errors to maintain system standards.
  • Time Management: Ability to provide resolutions for complex issues in a timely manner while maintaining a high volume of ticket documentation.

Required experience:

  • 1 year of experience with Help desk or troubleshooting
  • Experience with serviceNow - ticket managing system

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

  • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
  • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
  • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
  • Professional Services: Providing expertise for mission-critical programs.
  • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere
vTech Solution logo

About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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