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Entry Level Help Desk Support Jobs in Calgary, AB

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Specializing in supporting our client's line of business (LOB) applications, this role is also ... or help desk or environment. * Train and educate CompuVision clients on technical standards

VC3

IT Help Desk Technician - Level 2

Calgary, AB · On-site

Specializing in supporting our client's line of business (LOB) applications, this role is also ... or help desk or environment. * Train and educate CompuVision clients on technical standards

VC3

IT Help Desk Technician - Level 1

Calgary, AB · On-site

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance ... Provide end user support to inbound phone requests from CVS clients. * Triage inbound service ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service role within a technical environment. Basic understanding of Windows, macOS, Office 365, Active ...

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service role within a technical environment. Basic understanding of Windows, macOS, Office 365, Active ...

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service role within a technical environment. * Basic understanding of Windows, macOS, Office 365, Active ...

Aerotek

Entry Level Recruiter/Sales Trainee

Calgary, AB

CA$70K - CA$75K/yr

We're supporting critical initiatives in engineering and sciences that advance how companies serve ... We ask each member of our team to help us build our culture by: * Bringing their best selves to ...

Globe Life Insurance

Be Seen First

Entry Level Insurance Sales Representative (100% Remote)

Calgary, AB · Remote

CA$60K - CA$80K/yr

We're looking for people who are motivated to learn, enjoy helping others, and want to build a ... At AO Globe Life, you'll receive ongoing training, support from experienced leaders, and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Calgary, AB

Entry Level Help Desk Support information

See Calgary, AB salary details

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How much do entry level help desk support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk support in Calgary, AB is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Calgary, AB? For Entry Level Help Desk Support jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Calgary, AB look for? The top searched job categories for Entry Level Help Desk Support jobs in Calgary, AB are:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Calgary, AB as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $34,490 per year, or $16.6 per hour.

Help Desk Intern

A&A Business Consulting

Calgary, AB

Full-time

Posted 22 days ago

Job description

Help Desk InternAbout UsAt Contego, we help organizations work smarter by providing enterprise level managed information services for small and medium sized businesses. Based in Calgary, we're a team of problem-solvers who are passionate about making systems work better-so our clients can too. The OpportunityWe are seeking a Help Desk Intern for a 4-16 month term. This role is meant for a summer, co-op or internship student. In this role, you will be the first point of contact for end users by trouble shooting hardware and software issues, assisting with user onboarding and offboarding, keeping IT related documentation up to date, and supporting IT infrastructure projects. This is a hands-on position designed to build technical skills in a corporate environment. Key ResponsibilitiesSoftware & Hardware Support: Provides exceptional, customer focused technical assistance for incoming inquiries via phone, email, chat Investigates, diagnoses and resolves basic issues related to computer systems, software printers, mobile devices Escalates complex issues to senior support team members User onboarding & offboarding: Installs, configures and maintains workstation hardware (desktops, laptops) and peripherals Assists with setup of new user accounts and software needed Documentation Support: Log and track all support requests in the Help Desk ticketing system Maintains inventory documentation to support device lifecycle management Creates and updates internal documentation, SOP's for frequently asked questions Infrastructure Projects:Support IT infrastructure projects for clients upon request such as Office 365 implementations, as well as SharePoint site improvements and associated applications.QualificationsIf you are student currently enrolled in a post-secondary program in Information Technology, Computer Science or related field, this is the main criteria. Please don't hesitate to apply.Ideally, you will be interested or have skills in: Basic knowledge of Server and PC hardware troubleshooting, Basic knowledge of network fundamentals and firewalls, The following skills are an asset: Basic knowledge of Windows Server, Linux, Unix and Macintosh operating systems Basic knowledge of Server virtualization (VMWare, Hyper-V) and application (Remote Desktop) environments Additionally, the following soft skills are a must have and examples should be highlighted in your cover letter: Excellent verbal and written communication skills with the ability to empathize with frustrated callers and turning them into happy callers Strong aptitude for trouble shooting, problem solving and analysis Aptitude for learning software quickly and with minimal instruction Ability to handle multiple tasks; working both independently and collaboratively in a fast-paced team environment Professionalism and discretion especially when handling sensitive information. Prior customer service and familiarity with the IT industry is also desired. Why join us? We work together as a collaborative team which means that we brainstorm and trouble shoot as a group. This leads to lively discussions and unique solutions that make the most of our client's technology. Our clients expect us to be honest, transparent, and straight forward. This gives us the freedom to tell them when we make mistakes and to share with them the cool way we can make technology work for them. We offer a competitive hourly wage and the ability to grow and learn in a team environment.*Please note this role is based on site*How to ApplyIf you feel this is the position for you, please send your resume and cover letter to recruitment@AandAConsulting.ca. We will be reviewing applications as they come in - don't wait to apply!

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