ZipRecruiter

Log In

2

Entry Level Help Desk Support Jobs in Maryland (NOW HIRING)

Quevera

Help Desk Specialist

Odenton, MD · On-site

The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government intranet, ensuring a seamless experience for users.

Black Eagle Defense

Help Desk Specialist L1

Annapolis, MD · On-site

$60K - $100K/yr

SALARY RANGE $60,000 - $100,000/year DUTIES As a successful candidate for the Help Desk Specialist L1 role, you will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support.

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support. * Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories ...

TEKsystems

Help Desk/Deployment SME

Bethesda, MD · On-site

$36.06/hr

Support User Acceptance Testing activities. * Provide advanced Tier 2 support during deployment. * Investigate and resolve complex enrollment issues. * Coordinate with Agency Help Desk leadership.

TEKsystems

Help Desk/Deployment SME

Bethesda, MD

$36.06/hr

This individual develops training materials, supports the Agency Help Desk, and provides advanced Tier 2 troubleshooting expertise. Responsibilities • Develop Knowledge Base articles and ...

next page

Showing results 1-20

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Maryland

Entry Level Help Desk Support information

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Maryland?

For Entry Level Help Desk Support jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Maryland look for?

The top searched job categories for Entry Level Help Desk Support jobs in Maryland are:

What cities in Maryland are hiring for Entry Level Help Desk Support jobs?

Cities in Maryland with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Help Desk Support

22nd Century Technologies Inc.

Aberdeen, MD • On-site

$48K - $50K/yr

Full-time

Re-posted 18 days ago

Job description

Company Description
22nd Century Technologies, Incorporated (TSCTI) is a government focused Services and Solutions provider. Appraised at CMMi Level 3, certified as ISO 9001, ISO 20000, and ISO 27001, TSCTI has over 19 years of experience providing solutions and services to various Federal, State, Commercial and Local agencies. TSCTI has won over 120 Prime Federal Contracts with a mix of 70/30 DoD and Civilian contracts. Our federal client list includes US Air Force, Army, Navy, DLA, DLI, Marine Corps, DIA, FBI, USDA, DOE, DOT, DOL and many other agencies. In addition, we are serving 150+ Prime Contracts with State and Local government in 49 states.
• With D&B Open rating score of 95, we have been successfully serving customers with high customer satisfaction. Our customer focus with motivated employees alone made us to grow 300% in the last three years. With this growth we have reached 1200+ workforce across the US Continent and OCONUS, serving our clients with pride. We also have over 50 people supporting mission services in OCONUS in 8 different countries. With our high employee retention policy, well designed career growth through training and professional development, we were named as" Best Software company to work for" by Forbes in 2015..
Job Description
Title: Helpdesk Support
Location: Aberdeen, MD
Client: ATEC
Duration: Full Time
Must :Interim Secret Active
Must Certified from "Security Plus CE" or "A+ CE"
Salary range : $48K to $50K + Benefits
Basic Qualifications:
-2 years of experience with computer technologies, including hardware, network, and software
-2 years of experience with supporting Wintel and Mac computers -Knowledge of Microsoft Windows and Mac OS X desktops, notebooks, tablets, peripherals, networking infrastructure, and operations -Knowledge of basic networking technologies, including LAN, WAN, and wireless -Knowledge of Microsoft Active Directory, TCP/IP, DNS, Windows, including NetBIOS and WINS, 802.11 wireless, and 802.1x certificate authentication -Ability to demonstrate a moderately high level expertise in analysis necessary to collect and examine technical data from a variety of sources and to offer solutions -Ability to be highly proficient in oral and written English
-Operating System Certification (Windows10, Server 2012 or Linux)
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply