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Entry Level Help Desk Analyst Jobs in Rancho Cucamonga, CA

Eliassen Group

Manager of the IT Service Desk

Anaheim, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The role manages help desk operations, system upgrades, patching, monitoring, backups, inventories ... Run RFPs, cost analysis, and vendor recommendations. * Implement ITIL-based practices to improve ...

Change Lending

Jr. Underwriter

Anaheim, CA

$26 - $29/hr

Complete income calculations from bank statement help desk and provide completed income analysis to broker partners via Freshdesk * Review and scrub loan initial submission package - review and label ...

COMMERCE HOME MORTGAGE LLC

Jr. Underwriter

Anaheim, CA · On-site

$26 - $29/hr

Complete income calculations from bank statement help desk and provide completed income analysis to broker partners via Freshdesk * Review and scrub loan initial submission package - review and label ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

Qualifications Required * High school diploma or GED. * 1-3 years of IT support, help desk ... Strong troubleshooting, analytical, customer service, and communication skills. * Ability to manage ...

WINONICS

IT Support Specialist

Brea, CA

Qualifications Required * High school diploma or GED. * 1-3 years of IT support, help desk ... Strong troubleshooting, analytical, customer service, and communication skills. * Ability to manage ...

WINONICS

IT Support Specialist

Brea, CA · On-site

$23 - $25/hr

QualificationsRequiredHigh school diploma or GED.1-3 years of IT support, help desk, internship, or ... Strong troubleshooting, analytical, customer service, and communication skills.Ability to manage ...

Nextiny

Entry Level Digital Marketer

Pomona, CA · On-site

No prior marketing experience is necessary--we are happy to teach the necessary skills to help you ... Analyze campaign performance and provide data-driven insights to improve marketing efforts.

U.S. Navy

IT Support Specialist

Bloomington, CA

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

US Navy

Information Technology Professional

Modjeska, CA

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

US Navy

Information Technology Professional

Irwindale, CA

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

US Navy

Information Technology Professional

Arcadia, CA

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Whittier, CA

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Redlands, CA

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Oak Hills, CA

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Loma Linda, CA

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

US Navy

Information Technology Professional

La Habra, CA

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

West Covina, CA

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Corona, CA

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

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Showing results 21-40

All JobsHelp Desk Analyst JobsEntry Level Help Desk Analyst JobsEntry Level Help Desk Analyst Jobs in Rancho Cucamonga, CA

Entry Level Help Desk Analyst information

See Rancho Cucamonga, CA salary details

$14

$24

$36

How much do entry level help desk analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level help desk analyst in Rancho Cucamonga, CA is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.50 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Can you get an Entry Level Help Desk Analyst job with no experience?

Entry Level Help Desk Analyst positions often do not require prior experience, but candidates typically need basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems. Employers may consider relevant certifications or coursework as sufficient for entry-level applicants.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $51,204 per year, or $24.6 per hour.

Manager of the IT Service Desk

Eliassen Group

Anaheim, CA • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 8 hours ago

Job description

Description:

Hybrid 3 days onsite in Anaheim, CA

Our client seeks a Manager of the IT Service Desk to lead end user computing, collaboration, and back office systems across branch, corporate, and remote locations. The role manages help desk operations, system upgrades, patching, monitoring, backups, inventories, and reporting. It ensures audit and security requirements for file systems, email, network access, and endpoint systems. The manager coordinates design and planning for desktop, server, and mobile upgrades, supports video conferencing and collaboration, and oversees critical infrastructure including Active Directory, anti-ransomware backups, Office 365, and physical asset inventory. The position leads a team of approximately 20 with support from an assistant manager, provides 24/7 escalation coverage, and coordinates with internal IT support teams and a division that manages infrastructure for other credit unions. Travel to Pasadena 1–2 times per month and occasional branch visits will be required.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $133,275.00 to $170,000.00/hr. w2

JN -062026-107354

Responsibilities:
  • Balance operational activities, strategic work, and project management across multiple concurrent initiatives.
  • Lead teams for end user computing, collaboration, remote access, and back office systems including Office 365 and branch platforms.
  • Monitor and manage branch systems such as CFD, Card Wizard, ITC, and check printing/scanning.
  • Own troubleshooting, resolution, and communication for employee, executive, and board member issues in office and remote environments.
  • Manage IT ticketing, order management, inventory tracking, system delivery, and support.
  • Oversee patching for servers, desktops, laptops, printers, peripherals, and network-connected devices.
  • Define file sharing, collaboration, communication, and printing solutions.
  • Participate in project planning for end user computing upgrades and rollouts.
  • Own storage platforms including Dell/EMC and Pure for Tier 1 application hosting, databases, and servers.
  • Oversee backup jobs, monitoring, restores, and escalation for business-critical applications.
  • Manage projects, upgrades, and software licensing for end user and back office systems and vendors.
  • Run RFPs, cost analysis, and vendor recommendations.
  • Implement ITIL-based practices to improve operations maturity and customer-centric support.
  • Stay current on end user, collaboration, and back office technologies and advise on productivity tools.
  • Define and approve access to information resources with HR, Information Security, and Data Owners.
  • Prepare and monitor budgets, resources, recurring tasks, and report on variances.
  • Train, coach, develop, and supervise staff and assistant managers.
  • Escalate for timely problem resolution to ensure high availability for employee and branch systems.
  • Oversee application upgrades, testing, and releases with development and production teams.
  • Identify and implement efficiency improvements for collaboration and communications processes.
  • Maintain system and operational documentation including diagrams, procedures, and service tools.
  • Publish operational procedures on internal portals and assist with disaster recovery testing and documentation.
Experience Requirements:
  • Data center experience, including management exposure.
  • MSP or MSO environment experience.
  • Strong hands-on technical background beyond desktop support.
  • Client-facing and customer support experience.
  • Background in larger organizations preferred.
  • Financial services or credit union experience is a plus.
  • Technology: Office 365, Active Directory, endpoint systems, storage (Dell/EMC, Pure), backup services, Azure. AI and internal bot experience are a plus.
  • Team leadership of approximately 20 across Tier 1–3 with assistant manager support.
  • Support for internal IT and a division managing infrastructure for other credit unions.
  • Shared data center responsibilities with Network and Telecom teams across Pasadena, Anaheim, and Phoenix.
  • Location expectations: primary office in Anaheim, three days onsite, after-hours support and 24/7 escalations, travel to Pasadena 1–2 times per month, and occasional branch travel with mileage reimbursement.
  • Interview process: virtual with hiring manager, in-person panel in Anaheim, final with senior IT leadership. Target hire by mid-July.
Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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