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Entry Level Help Desk Analyst Jobs in Rancho Cucamonga, CA

OCVIBE

IT Analyst

Anaheim, CA

$38 - $48/hr

Experience with ServiceNow or a similar help desk/ticketing system * Knowledge of databases, system ... Strong analytical and problem-solving skills * Understanding of general business practices and ...

New

HUB International Limited

ARC Service Analyst

Riverside, CA · On-site

$25 - $37/hr

ARC is the Accounting Help Desk for the Hub Financial Center (HFC), the centralized accounting team ... analytical skills and enjoy research • Possess a good eye for detail • Are able to work ...

HUB

ARC Service Analyst

Riverside, CA · On-site

$25 - $37/hr

ARC is the Accounting Help Desk for the Hub Financial Center (HFC), the centralized accounting team ... Strong analytical skills and enjoy research Possess a good eye for detail Are able to work ...

Stellantis

Plant Financial Analyst

Pomona, CA · On-site

Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...

Stellantis

Plant Financial Analyst

Pomona, CA · On-site

Daily desk responsibilities including Daily PC1 reconciliation, CLS, NCT * AETC review and ... Competitive Retirement Savings Plans We help you plan for the future with: * An employer match on ...

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All JobsHelp Desk Analyst JobsEntry Level Help Desk Analyst JobsEntry Level Help Desk Analyst Jobs in Rancho Cucamonga, CA

Entry Level Help Desk Analyst information

See Rancho Cucamonga, CA salary details

$14

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$36

How much do entry level help desk analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level help desk analyst in Rancho Cucamonga, CA is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.50 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $51,204 per year, or $24.6 per hour.

IT Analyst

OCVIBE

Anaheim, CA

$38 - $48/hr

Full-time

Posted 2 days ago

New

Job description

A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.


Mission:To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you


Vision: We are the gathering place of Orange County


Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:IT Analyst

Pay Details:

The starting hourly rate range for this position is $38.00 to $48.00 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.

The IT Analyst is responsible for supporting and maintaining a reliable IT environment, with a focus on the availability and performance of desktop and mobile systems. This role requires knowledge of desktop and laptop computing, iOS devices, wireless networks, email systems, antivirus and malware protection, cybersecurity, and phone systems. The IT Analyst also provides technical support for events at Honda Center and surrounding event spaces, as needed.

Responsibilities

  • Configure, deploy, and provide ongoing support for desktop hardware and systems

  • Set up and support phone systems, including analog, cloud-based, and IP-based solutions

  • Configure, deploy, and support network printers

  • Provide technical support for Apple and Android mobile devices

  • Provide application support for Microsoft Office 365, Teams, Exchange, SharePoint, and Dynamics CRM

  • Troubleshoot network connectivity issues

  • Diagnose and resolve issues related to point-of-sale hardware and software

  • Assist with audio/visual systems and conference room setup, configuration, and troubleshooting

  • Troubleshoot and resolve user issues involving desktop hardware, software, and mobile devices

Qualifications

  • Bachelor's degree in Computer Science or a related field, or equivalent combination of education and relevant experience

  • A+ certification preferred

  • 2+ years of experience as an IT Desktop Analyst, Desktop Support Analyst, or similar role

  • Experience with Tanium or a similar endpoint management tool strongly preferred

  • Experience administering and maintaining user accounts in Microsoft Azure and on-premises Active Directory

  • Experience with ServiceNow or a similar help desk/ticketing system

  • Knowledge of databases, system security, and technical troubleshooting

  • Working knowledge of Microsoft Active Directory

  • Excellent written and verbal communication skills, with the ability to support a diverse user community

  • Strong time management and organizational skills

  • Strong analytical and problem-solving skills

  • Understanding of general business practices and operations

  • Proactive approach with strong follow-through and the ability to prioritize multiple assignments and complete projects on time

  • Valid California driver's license and acceptable driving record

  • Ability to work a flexible schedule, including nights, weekends, and some holidays as required

  • Ability to stand and bend for prolonged periods and lift and carry up to 50 pounds

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required - 2+ Years

This position is on-site.

Company:

OC Sports & Entertainment, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of OCVIBE!

Apply