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Entry Level Help Desk Analyst Jobs in Haverstraw, NY

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

iCapital

Service Desk Technician - Analyst

Stamford, CT

$60K - $85K/yr

About the Role iCapital is looking to hire a Service Desk Analyst to join the Corporate Technology ... will help preserve the company's reputation and business. Responsibilities * Serve as the first ...

iCapital

Service Desk Technician - Analyst

Stamford, CT · On-site

$60K - $85K/yr

About the Role iCapital is looking to hire a Service Desk Analyst to join the Corporate Technology ... will help preserve the company's reputation and business. Responsibilities * Serve as the first ...

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY

$41K - $52K/yr

Mavis Tires & Brakes at Discount Prices - Help Desk Dispatcher We are seeking a highly organized ... Post-Incident Analysis: Lead the closure process by documenting incident details, participating in ...

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY · On-site

$41K - $52K/yr

Mavis Tires & Brakes at Discount Prices - Help Desk Dispatcher We are seeking a highly organized ... Post-Incident Analysis: Lead the closure process by documenting incident details, participating in ...

Diverse Lynx

End User Services - Analyst

Spring Valley, NY

$20.75 - $28.25/hr

What are the top 3 skills required for this role? 1. Windows Desktop OS Installation & Troubleshooting 2. Mac OS Installation & Troubleshooting 3. Printer/Plotter Configuration & Troubleshooting ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with ... Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)

Healey Brothers

Entry-Level PC Helpdesk Technician

Goshen, NY · On-site

$20.75 - $28/hr

Now Hiring: Entry-Level PC Helpdesk Technician Are you someone who enjoys working with computers and helping people solve tech problems? Ready to get your foot in the door in the IT world? Healey ...

Healey Brothers

Entry-Level PC Helpdesk Technician

Goshen, NY · On-site

$20.75 - $28/hr

Now Hiring: Entry-Level PC Helpdesk Technician Are you someone who enjoys working with computers and helping people solve tech problems? Ready to get your foot in the door in the IT world? Healey ...

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk analyst in Haverstraw, NY is $24.84, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.74 per hour, depending on experience, location, and employer.

What Does an Entry Level Help Desk Analyst Do?

The job of an entry-level help desk analyst is to provide support to customers with technical problems. The duties of someone in this role are to troubleshoot and resolve common IT issues, utilizing phone, chat, or email systems to communicate with customers. This role also involves studying products, entering information into databases, and communicating issues to senior-level staff as needed. An entry-level help desk analyst regularly interacts with customers to provide direct support and troubleshoot c technical problems. Similar job titles include online customer service representative.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an Entry Level Help Desk Analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
More about Entry Level Help Desk Analyst jobs
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What cities near Haverstraw, NY are hiring for Entry Level Help Desk Analyst jobs? Cities near Haverstraw, NY with the most Entry Level Help Desk Analyst job openings:
Entry Level Help Desk Analyst jobs near you

Help Desk Analyst

Data Processing Resources

White Plains, NY

$21.25 - $29/hr

Other

Posted 28 days ago

Job description

Help Desk Analyst

Job Responsibilities:

Responsibilities of this role will include:

  • Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a courteous and professional manner.
  • Document all pertinent information, including requestor name, department, contact information, and a detailed description of the problem or issue.
  • Build rapport with and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Resolve and/or escalate problems (when required) to the appropriately experienced technician/engineer.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on and remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install and maintain anti-virus software and remediate issues.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Perform special projects, such as Office Suite and email roll-outs, as needed.
  • Develop and Document solutions in Incident management system to aid the infrastructure and supporting teams.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals, from time to time.
  • Participate in after hours on-call rotation.
  • Some travel may be required.

There will be several people in this role who will all have very similar responsibilities as part of the team.

Necessary Skills:

  • Knowledge of computer hardware specifically laptops, desktops and printers.
  • Experience with desktop operating systems, including MS Windows 11 & Mac OS (and its recent variants e.g. Sonoma, Monterey, etc.).
  • Extensive application support experience with Office 201X and email platforms.
  • Working knowledge of a range of diagnostic utilities, including Remote system controls and Endpoint protection.
  • Experience imaging/reimaging systems SCCM/MECM.
  • Excellent verbal communication skills
  • Written communication skills/ability to create concise, clear documentation
  • Ability to organize multiple work streams.
  • Ability to handle demands from multiple customers and properly prioritize requests.
  • Ability to maintain a focus on customer service during competing priorities.
  • Attention to detail
  • Proven technical problem-solving skills based upon prior experience.
  • College diploma or university degree in the field of computer science

Desired Skills:

  • Prior help desk experience
  • Prior customer service experience
  • Certifications in Technology Hardware, Microsoft and/or Helpdesk
  • Working knowledge of Microsoft Active Directory.
  • Knowledge of ServiceDesk software
  • Knowledge of Microsoft System Center Configuration Manager/Endpoint Configuration Manager.

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